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Access and abandonment
Additional financial support for tenants
Advanced housing finance – for non-finance experts and those new to the sector
Amazing workplaces
An introduction to HHSRS and housing standards
An introduction to strategic thinking
Anti money laundering
Asbestos awareness course UKATA accredited
Assertiveness – the art of communicating what you want
Asset management masterclass
Audience engagement – how authentic storytelling can build trust and amplify shared goals
Become an exceptional project manager
Behaviour – understand the impact of yours and others – 'Insightful you'
British Sign Language - an introduction for housing staff
Building habits – how to break them down and rebuild them
Building safety – getting ahead of the game
Calmness = Effectiveness: 5 steps to a stress-free effective work style
Case preparation and preparing for court
Chairing and facilitating productive meetings
Chairing meetings
Challenging stigma and stereotypes
Coaching – the manager as coach
Collecting with care 2022 – Mental health, housing income and rent arrears
Common building defects and failures for technical and non-technical staff
Communal area and block inspections – what you need to know
Communication skills masterclass
Condensation, damp and mould – causes, cures and the courts
Condensation, damp and mould for non-technical officers
Coronavirus and benefits
Covid-19: Road to recovery workshop
Customer journey mapping workshop
Customer service: Telephone and digital interactions
Deafness – an understanding for housing staff
Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone
Decision making and problem solving
Dementia awareness
Developing your confidence – helping you to succeed
Disability matters
Disciplinary and grievance appeals for boards/executives
Domestic abuse awareness – looking behind closed doors
Drug and alcohol awareness
Editing for social media
Effective complaint handling
Effective meetings – chairing and minute taking
Effective strategic decision making
Electrical safety workshop – electrical safety in social housing (England)
Emotional intelligence – developing it
Employee wellbeing and work life balance
Equality, diversity and disability
Excellence in procurement and contract management
Eyes on the prize – putting nudge theory into practice
Feedback – the single most important skill in self development
Financially vulnerable
Fire safety for Responsible Persons (IFSM Accredited) (England and Wales)
First steps into management – sink or swim!
Five techniques that will increase your effectiveness in lockdown
Gambling awareness – everything you need to know about this growing problem
GDPR – a brave new world
Getting your Equality Impact Assessment right
Gone but not forgotten – managing former tenant debt
Governance in the virtual world
Hate crime – kick it into touch
Having difficult conversations – handle them well, be more effective
Health and safety – the five fundamentals
Help your tenants get to grips with money
Helping your tenants with positive debt management
HHSRS – implications for social landlords
High performance teams
High quality written responses to complaints - values into action
Hoarding advanced – working with hoarders
Homes (Fitness for Human Habitation) Act 2018 and housing disrepair
Housing case law update
Housing disrepair claims – preventing them
Housing law – advanced
Housing management law update
Housing Regulation in England: Social Housing (Regulation) Bill: All you need to know
How possession proceedings work in the county court
How to bring out the best in your hybrid team
How to develop from manager to leader
How to effectively tackle anti-social behaviour (ASB)
How to keep your strategy and culture relevant in rapidly changing times
How to run brilliant and inclusive virtual meetings
HQN coaching package
HQN individual coaching
HR for the non-HR specialist
Hybrid working fundamentals – video conferencing with confidence
If not now, when? – Procrastination and other time-wasters
Illegal evictions
Inclusive behaviours
Intro to smartphone filming
Introduction to damp diagnostic tools and equipment – how to make best use of them
Introduction to fire safety and fire warden duties (IFSM Accredited)
Introduction to housing management
Introduction to leases and recovery of service charges
Introduction to social housing
Introduction to social housing law
Introduction to the Legionella Responsible Person
Introduction to train the trainer
Islamic awareness
Leadership at every level – how to be influential
Leading strategically to develop a high performing culture
Legionella awareness for scheme managers
Life coaching – what is it and how to apply it
Lift – a wellbeing programme for staff
Lone working and home visits – keeping employees safe (updated for Covid-19)
Maintaining positivity
Making scrutiny work – workshop for involved residents and resident involvement staff
Making your leasehold service work for you
Managing an agile workforce
Managing conflict, confrontation and challenging behaviour
Managing for the first time – team leader and managers
Managing poor performance
Media training
Meetings that work
Mental health awareness – advanced
Mental health awareness for managers
Mental toughness – A 'train the trainer' two-day in-house workshop – AQR approved
Middle managers – intensive skills workshop
MIST 2022… Maximising Income, Sustaining Tenancies
Modern slavery
Motivating teams – find the spark
Motivational interviewing
Negotiation skills workshop
Neuro-Linguistic programming – how to be the best in any situation
Now, that’s what I call income management! … Income management masterclass
Obsessive compulsive disorder
Off to a flyer 2022 – Launching and sustaining successful tenancies
People skills for project managers
Performance management – getting it right
Personal safety awareness – certified physical breakaway and conflict management training
Personality disorder
Plan, prioritise, adapt
Practitioner and engagement skills
Practitioner and engagement skills masterclass
Presentation and communication skills training
Professional boundaries
Project management bootcamp – how to deliver a successful project
Property and site inspection for non-technical staff
Radicalisation – awareness and indicators
Relationship breakdown and housing
Rent First: Positive conversations to maximise income, help people and prevent homelessness
Repairs – maintenance, schedules of rates and ordering repairs for non-technical staff
Repairs diagnostic questioning – a masterclass for non-technical housing officers
Repairs reporting – Getting it 'right first time'
Resident involvement – measuring the value of it
Resilience and mental toughness
RIDDOR 2013 (including Covid-19 reporting)
Right to Buy and Right to Acquire
Risk assessment workshop – putting in place effective measures to control the risk of Covid-19 in the workplace
S.20 consultation – Asset management and leaseholders
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
Safeguarding adults at risk
Safeguarding children and adults at risk
Safeguarding children and child protection
Setting new working norms
Setting service charges and maximising income – a practical workshop
Shared ownership
Shared ownership – Background to SO, development, sales and management
Smartphone filming masterclass
Social media for Human Resources professionals
Social media for organisations
Solutions for tricky housing management issues
Stress is all around us – learn how to manage it effectively
Stress management – get to grips – learn to control your emotions and deal with stress
Sustaining and managing a tenancy: mental health, mental capacity and hoarding
Tackling homelessness reduction but not as we know it – the impact of the Homelessness Reduction Act 2017
Taking the minutes
Team leader and manager refresher
Tenancies – fixed term and flexible
Tenancies and licences
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do
Tenancy enforcement nuts and bolts
Tenancy fraud
Tenancy management – the essential guide for housing officers
The basics of plumbing, waste and drainage for non-technical staff
The Building Safety Act 2022
The case for employee wellbeing
The essentials of housing association finance – for non-finance experts and those new to the sector
The Expectations Conversation
The Managed Migration process
The new Debt Respite Scheme for housing providers
The people and culture aspects of mergers
The Social Housing White Paper: Training for engaged residents and staff
Time management
Unconscious bias – awareness programme
Understanding abusive and controlling relationships
Understanding and implementing a psychologically informed environment (PIE)
Understanding your customer and the experience they need
Universal Credit – what you need to know now
Universal Credit (UC) – get and stay up to date with HQN’s Micro Learning
Universal Credit in action: Taking it to the next level
Unlawful subletting – stamp it out
Unlocking construction – basic techniques for non-technical staff
Using nudge theory to engage customers
Value for Money – Counting the cost: Unit Cost Analysis
Value for Money masterclass
Virtual recruiting made simple
Visual awareness
Void repairs masterclass – avoid empty promises
Wellbeing at work
Wellbeing matters: Anxiety
Wellbeing matters: Emotional resilience
Wellbeing matters: Managing stress
Wellbeing matters: Mindfulness
Wellbeing matters: Practical self-care workshop
Wellbeing matters: Psychological flexibility – ACT
Wellbeing matters: Psychological safety
Wellbeing matters: Worry
What your managers really need to know about managing people
Where strategy meets projects – how to bridge the gap
Witness statement workshop
Women developing in work
Working effectively in the virtual world
Working effectively with hoarders
Working with sex offenders workshop
Writing better reports

Address: Rockingham House,
St Maurice’s Road,
YO31 7JA

For information call today

01904 557 150

All prices on this website are in GBP and exclusive of VAT