Contracts Coordinator (Safer Homes)

We’re looking for someone who enjoys working in a busy, challenging environment with experience in administration. Someone who is enthusiastic with good attention to detail and has strong communication skills. You’ll be a key point of contact … Read more

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Latest member question: safety certificates for leasehold properties

A member would be interested to know how you obtain LGSR and EICER documentation from leaseholders. They are looking at any good practice to improve their process on this. Can you help? Let us know … Read more

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Opinion: A critical look at building regulations Oct 2023 – accessibility concerns in high-rise buildings

In this personal blog, Nu McAdam, a resident of Hyde Housing Association, highlights their concerns with the current regulations and calls on the government to do better. Nu, an accessibility consultant and researcher, is quadriplegic … Read more

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Housing association shortlisted for safety and compliance awards

Saffron Housing Trust has been shortlisted for The Association of Safety Compliance Professionals’ (ASCP) Safety & Compliance Awards – a major national ceremony championing safety in housing. Saffron’s Electrical and Risk and Compliance teams have … Read more

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RAAC found in dozens of Welsh social housing properties

A Welsh social housing provider has revealed that 60 of its homes are affected by reinforced autoclaved aerated concrete (RAAC). Trivallis says the properties on the Gower estate in Hirwaun are the only homes it … Read more

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Compliance Delivery Manager (Housing)

We have a challenging and exciting role for a customer focused individual to join the West Lancashire Borough Council`s Repairs and Servicing team. You will be a team player who will manage a small team … Read more

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RSH publishes final consumer standards and plan for inspection

The Regulator of Social Housing (RSH) today set out its new standards for social housing landlords, designed to protect tenants and improve the service they receive. RSH also confirmed how it will regulate and inspect landlords … Read more

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Calls from UK for ‘action and justice’ as fatal Valencia fire linked to flammable cladding

Grenfell United and the Fire Brigades Union have renewed their calls for ‘action and justice’ in the wake of a major fire in a block of flats in the Spanish city of Valencia. The fire, … Read more

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Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

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Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

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Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

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Safety Assurance Analyst

We’re excited to be looking for a new Safety Assurance Analyst to join our busy Safety Assurance Team and we need you! You’ll be the focal point for Landlord Health & Safety across the organisation, … Read more

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Senior Project Manager

This is a really exciting time for  Thanet District Council’s Tenant and Leaseholder Services, as we embark on a £20 million refurbishment and retrofit project for our tower blocks.  This project will improve both safety … Read more

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Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’

The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more

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Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

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Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more

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Health & Safety Compliance – Team Assistant

Location: Enfield Salary: £24,534 Hours: 37.5 Reporting to: Operations Manager   Who we are Our Association was founded in 1966 by a group of local church groups in response to the desperate need in the local area for affordable … Read more

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HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more

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Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more

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Opinion: Awaab’s Law heralds big changes for landlords

By Roger Jarman The government made good on its promise made in July and issued a consultation paper on the implementation of Awaab’s Law within six months of the passage of the Social Housing (Regulation) … Read more

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Opinion: Give boards a bigger range of voices – and stop worshipping the governance gurus

By Alistair McIntosh, HQN CEO If you find yourself in a hole, stop digging. Why does no one ever follow that advice? A year or so ago I was on the train and got talking … Read more

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HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more

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Awaab’s Law: Rogue landlord clamp down plans announced

Plans to clamp down on rogue social landlords who fail to provide safe homes have been announced by the government, as part of its pledge to deliver Awaab’s Law. Two-year-old Awaab Ishak died from a … Read more

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RSH confirms social housing rent levels for 2024/25

The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more

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Councils breach RSH’s health and safety consumer standards

In new regulatory notices, the Regulator of Social Housing (RSH) has concluded that Wigan Council and Woking Borough Council have both breached the consumer standards. Through its engagement with each local authority, the RSH has confirmed that they failed to … Read more

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Refreshed asbestos guidance published

The Health and Safety Executive (HSE) has published refreshed asbestos guidance. According to the HSE, asbestos is the greatest cause of work-related deaths in Great Britain, with around 5,000 people dying every year from asbestos-related … Read more

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HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more

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Quality Officer (Construction)

We are looking for a enthusiastic Quality Officer with proven experience within the House Building/Construction industry and a strong, thorough knowledge of The Quality Standards to join the Construction and Regeneration team. This role works closely with the … Read more

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Compliance Co-ordinator – Planner

The vacancy 37 hours per week Permanent   About the role: We are looking for our next Compliance Co-ordinator to join our team and efficiently schedule repairs and servicing appointments whilst providing administrative support to our … Read more

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Opinion: Why are occupants still living with damp and mould?

By Wendy Thomas, Residential Product Manager, Nuaire Why is it that residents are still living in properties blighted by excessive condensation and, even worse, mould? No social housing provider wants occupants of their properties to … Read more

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