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Paula Worswick | Monday, 15 Apr 2024 – 14:52

Latest member question: health and safety leads

I would be interested in finding out at what level, within other organisations, the role of health and safety lead under the Social Housing (Regulation) Act 2023 been designated at?  

Suzy Histon | Wednesday, 10 Apr 2024 – 14:36

Latest member question: leaseholders and HMOs

A member would be interested to hear from others with leaseholders letting out their property as a HMO. If you would be happy to share your approach, please contact [email protected] and we will put you … Read more

Suzy Histon | Wednesday, 10 Apr 2024 – 14:29

Latest member question: void performance

I’m currently reaching out to other Voids Managers within the sector. I’m looking at benchmarking our void phasing nationally for our contractor. We currently hold 40,000 properties within our stock and complete 2,000 – 2,200 … Read more

Suzy Histon | Wednesday, 03 Apr 2024 – 11:18

Latest member question: Section 20 consultation

Do any members use their DLO for qualifying works and in particular, major works (such as cyclical decorations and follow up fire remediation works) and if so, do they carry out Section 20 consultation or … Read more

Suzy Histon | Tuesday, 02 Apr 2024 – 13:34

Latest member question: safety certificates for leasehold properties

A member would be interested to know how you obtain LGSR and EICER documentation from leaseholders. They are looking at any good practice to improve their process on this. Can you help? Let us know … Read more

Suzy Histon | Tuesday, 26 Mar 2024 – 9:29

Latest member question: internal works to leasehold properties

A member needs to undertake some works to a block that includes leasehold tenures. Work is needed to install a damp proof course and therefore requires the internal wall plaster, skirting boards, sockets and floor … Read more

Suzy Histon | Monday, 25 Mar 2024 – 14:05

Latest member question: variations to furnished tenancies

A member partners with Newcastle Furniture Service to offer furnished tenancies. They would like to confirm the notice periods they should use for variations in tenancy and furniture and review the existing variation wording they … Read more

Suzy Histon | Monday, 18 Mar 2024 – 13:11

Latest member question: service charges for external space management

A leasehold team is looking to introduce a service charge for external space management for the first time. They would be interested to hear what level of detail you provide to customers in the event … Read more

Suzy Histon | Monday, 18 Mar 2024 – 13:09

Latest member question: KPIs for income teams

A member is reviewing the KPIs they set for income teams and would be interested to hear which elements you measure, for example, arrears cases over £1,000 without a NOSP. If you can help, let … Read more

Suzy Histon | Thursday, 07 Mar 2024 – 16:58

Latest member question: contents insurance for residents

A member would be interested to hear if you work with a contents insurance provider. If so, how do you manage it, does a particular team lead on this? If you could share any background … Read more