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Kamaran Rasheed | Monday, 01 Jun 2026 – 10:06

Latest member question: H&S accountability

Under the Social Housing Regulation Act 2023, a dedicated Health and Safety Lead for the organisation is required to be named.  Could organisation please let me know: How organisations are reflecting this in policy or … Read more

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Suzy Histon | Tuesday, 28 Apr 2026 – 16:02

Latest member question: mobility scooters

Our policy states that residents can’t store mobility scooters in shared communal areas and Cat 3 scooters can’t be stored in the building. It also states that if the scooter isn’t removed when asked then … Read more

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Suzy Histon | Tuesday, 28 Apr 2026 – 11:56

Latest member question: RPEEPs

A member would be keen to understand how other social housing providers and managers particular in London, are responding to LFB guidance note 104 in relation to RPEEPs. As we know RPEEPs legislation came into … Read more

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Suzy Histon | Thursday, 26 Mar 2026 – 11:13

Latest member question: storage in blocks

A member is looking to develop a policy on store sheds at blocks. They have a number in disrepair that would be costly to maintain and are currently attracting unwanted items. They would be interested … Read more

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Lisa Earle | Wednesday, 18 Mar 2026 – 12:58

Latest member question: Customer Portal Functionality and User Statistics

Hi all, I’m currently reviewing our customer portal offer and trying to get a sense of how we compare across the sector. I’d really appreciate it if anyone would be willing to share a quick … Read more

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Suzy Histon | Monday, 16 Mar 2026 – 11:55

Latest member question: MOT servicing

We’re currently exploring the potential move to an MOT style approach to gas servicing and I’m keen to speak with any organisations who have experience of this. Either those who have moved to MOT style … Read more

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Geoghegan | Friday, 13 Mar 2026 – 8:32

Latest member question: KPI dashboards for Board

Are any members happy to share their KPI dashboards for their Board / c-suite (with data redacted)?  We’re exploring good practice around governance and data visualisation. If you’d like to post a member question of … Read more

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Suzy Histon | Thursday, 12 Mar 2026 – 16:05

Latest member question EDI and Comms roles

A member would be keen to know how you approach communication roles related to EDI: Do have any EDI roles in place focused on ensuring messaging is inclusive? Their research suggests EDI Specialist roles and … Read more

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Suzy Histon | Thursday, 05 Mar 2026 – 14:06

Latest member question: void turnaround times

Good Morning, I am the Void Contracts Manager at Luton Council and I am reaching out to other local authorities to gain insights into void turnaround times and the processes associated with them. I am … Read more

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Suzy Histon | Friday, 27 Feb 2026 – 15:44

Latest member question: supporting single person households

We rarely apply for warrants but when we do we find they are for single people. I’m looking you see if anyone has a separate sign-up procedure or budget support offer for this group to … Read more

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