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Suzy Histon | Wednesday, 24 Jun 2026 – 10:30

Latest member question: merging systems

A member from an organisation who has recently merged with another would be interested to hear how complaints teams combined their Housing Ombudsman portal. As the merger is relatively recent, their email addresses have not … Read more

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Suzy Histon | Thursday, 18 Jun 2026 – 11:42

Latest member question: Section 20 packages

As leaseholders are receiving significantly high major works bills the comments and observations we are receiving on the back of the statutory Notices are increasing not only in volume but in complexity too. There is … Read more

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Mike Rawlings | Thursday, 18 Jun 2026 – 9:55

Latest member question: rent convergence

Morning, With regards to the rent convergence on next years rent increase. The agreed amount currently being £1 but within our business we have some tenancy’s that are 48W and 50W, would this allow us … Read more

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Kamaran Rasheed | Monday, 01 Jun 2026 – 10:06

Latest member question: H&S accountability

Under the Social Housing Regulation Act 2023, a dedicated Health and Safety Lead for the organisation is required to be named.  Could organisation please let me know: How organisations are reflecting this in policy or … Read more

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Suzy Histon | Tuesday, 28 Apr 2026 – 16:02

Latest member question: mobility scooters

Our policy states that residents can’t store mobility scooters in shared communal areas and Cat 3 scooters can’t be stored in the building. It also states that if the scooter isn’t removed when asked then … Read more

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Suzy Histon | Tuesday, 28 Apr 2026 – 11:56

Latest member question: RPEEPs

A member would be keen to understand how other social housing providers and managers particular in London, are responding to LFB guidance note 104 in relation to RPEEPs. As we know RPEEPs legislation came into … Read more

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Suzy Histon | Thursday, 26 Mar 2026 – 11:13

Latest member question: storage in blocks

A member is looking to develop a policy on store sheds at blocks. They have a number in disrepair that would be costly to maintain and are currently attracting unwanted items. They would be interested … Read more

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Lisa Earle | Wednesday, 18 Mar 2026 – 12:58

Latest member question: Customer Portal Functionality and User Statistics

Hi all, I’m currently reviewing our customer portal offer and trying to get a sense of how we compare across the sector. I’d really appreciate it if anyone would be willing to share a quick … Read more

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Suzy Histon | Monday, 16 Mar 2026 – 11:55

Latest member question: MOT servicing

We’re currently exploring the potential move to an MOT style approach to gas servicing and I’m keen to speak with any organisations who have experience of this. Either those who have moved to MOT style … Read more

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Geoghegan | Friday, 13 Mar 2026 – 8:32

Latest member question: KPI dashboards for Board

Are any members happy to share their KPI dashboards for their Board / c-suite (with data redacted)?  We’re exploring good practice around governance and data visualisation. If you’d like to post a member question of … Read more

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