Do solar panels fall within the ten year repairing obligations of the new model lease? They’re not structural but does they count as an item that can be claimed under the general repairs and maintenance … Read more
We are reviewing our Parking Policy and are not sure whether we can request any information (eg, insurance details) that we would request normally from a non-leaseholder resident who gets a parking bay, from a … Read more
We have received a Right to Acquire application for a property that will require an EWS1 form, but we do not have one and unlikely to obtain one until various works are carried out. Would … Read more
A member would be interested to know the definition you use for reletting times when monitoring performance. For example, HouseMark Pulse or the Core Report? They have found the number of days is calculated differently … Read more
A member would be interested to hear from others with leaseholders letting out their property as a HMO. If you would be happy to share your approach, please contact [email protected] and we will put you … Read more
I’m currently reaching out to other Voids Managers within the sector. I’m looking at benchmarking our void phasing nationally for our contractor. We currently hold 40,000 properties within our stock and complete 2,000 – 2,200 … Read more
Do any members use their DLO for qualifying works and in particular, major works (such as cyclical decorations and follow up fire remediation works) and if so, do they carry out Section 20 consultation or … Read more
A member would be interested to know how you obtain LGSR and EICER documentation from leaseholders. They are looking at any good practice to improve their process on this. Can you help? Let us know … Read more
A member needs to undertake some works to a block that includes leasehold tenures. Work is needed to install a damp proof course and therefore requires the internal wall plaster, skirting boards, sockets and floor … Read more
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We are currently reviewing our practices on this matter so would be happy to discuss further. At the moment the preferred route is to remind the Leaseholders of their obligations under the lease and not collect copies of LGSR & EICER’s but this may change following our review.