“I really enjoyed this training. The group discussions worked well. Looking at avoiding negative words in communication, awareness of unconscious bias, developing the idea that good customer experience delivers a virtual circle of positivity – we are all winners with it. Self care – today was blue skies and sunshine – I loved standing on back step and taking five breaths of fresh air – I know I need to take better care of myself and will build this in. Really positive group of people and Laura made everyone’s contribution feel valued. Good pace and good breaks”

Customer focus training

“I just wanted to pass on that the trainer, was absolutely brilliant. He had everyone interacting but it wasn’t forced, which made for a comfortable environment allowing people to sit back and listen/learn, and also have an input on what was being discussed. He kept us engaged throughout the day, and overall, I just want to say how fantastic he was at delivering the sessions, especially on a subject that isn’t easy to talk about. Thank you for sorting the training, the team found it really useful and a really well delivered session”

Mental health training