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Residents’ Network news feed

News

Rob Gershon | Thursday, 11 Jun 2026 – 13:04

Opinion: So many announcements, so little change

From the King’s Speech to leadership jostling to continuing announcements about practice and policy, the sense of momentum that things might be happening around the sector is high, but Rob Gershon wonders whether it’s more … Read more


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News

Max Salsbury | Thursday, 04 Jun 2026 – 12:15

Opinion: Investing in communities – how a resident-led grants fund is making a difference

By Lizzie Brown, Community Involvement Manager, and Nikki Glazebrook, Senior Community Involvement Officer, Greatwell Homes Community investment can often mean large-scale programmes or long-term strategies, but sometimes the most impactful change starts with smaller, locally-led … Read more


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News

Jon Land | Tuesday, 02 Jun 2026 – 11:03

Domestic abusers to be evicted under new Social Housing Bill

Domestic abusers will be evicted from social housing, and victims will be able to stay safely in their communities, under the new Social Housing Bill, which returned to Parliament for its second reading this week. … Read more


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Job

HQN | Thursday, 28 May 2026 – 0:00

Customer Relations Administrator

We are delighted to be recruiting for a new Customer Relations Administrator to join our team until 31 October 2027. We’re proud to say our customer are at the heart of all we do and our … Read more


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News

Rob Gershon | Thursday, 21 May 2026 – 10:07

Opinion: Decisions in an age of leadership challenges and Leadership Challenges

By Rob Gershon I don’t know anyone in my day-to-day life who gives two hoots about the machinations of who gets to lead the Labour party, or what this means for its various factions. It … Read more


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News

Jon Land | Tuesday, 19 May 2026 – 16:21

Grenfell investigators to seek criminal charges against 57 people and 20 organisations

Grenfell

The investigation into the Grenfell Tower fire is on track by the end of September to submit all files for charging decisions to the Crown Prosecution Service, the Metropolitan Police said today. According to the … Read more


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News

Jon Land | Tuesday, 19 May 2026 – 11:24

People with vulnerabilities feel more likely to be treated unfairly by organisations – research

The UK’s most vulnerable consumers are less satisfied than the wider population when it comes to customer service, according to new research from the Contact Centre Management Association (CCMA). The CCMA’s Voice of the Contact … Read more


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Job

HQN | Monday, 11 May 2026 – 0:00

Customer Engagement Admin

Are you highly organised, customer-focused and passionate about making a difference in local communities? We’re looking for a Customer Engagement Administrator to join our team and play an important role in helping us involve our customers in … Read more


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News

Sam Wiggle | Thursday, 07 May 2026 – 12:57

From downsizing to rightsizing: Under-occupancy and overcrowding in social housing

Across the social housing sector, under-occupancy and overcrowding are often treated as separate issues, with one framed as inefficiency and the other as acute need. However, our study at the Cambridge Centre for Housing and … Read more


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Job

HQN | Thursday, 07 May 2026 – 0:00

Customer Liaison Officer

Job description Customer Liaison Officer Permanent | 37 hours per week, Monday to Friday Are you passionate about people and great at building positive relationships? Do you enjoy being the friendly, reassuring voice that makes … Read more


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News

Max Salsbury | Wednesday, 06 May 2026 – 15:06

Refugee and migrant housing provider receives £76,000 funding boost

Refugee and migrant housing provider ACH has been awarded more than £70,000 in government funding to pilot a new engagement model aimed at tackling the barriers preventing refugees from speaking up about social housing. As … Read more


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News

Jon Land | Tuesday, 05 May 2026 – 14:18

Social landlords urged to support hoarding tenants with first ever national pledge

A Merseyside housing association is calling on the wider housing sector to join it in making a national pledge to support hoarding tenants. Prima is leading the movement to standardise the care given by registered … Read more


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News

Sam Wiggle | Tuesday, 05 May 2026 – 11:27

Focus on the person behind the door: Taking a resident-friendly approach to ‘no access’ issues

As pressure mounts on housing providers to better understand the condition of their properties and respond faster to hazards in the home, organisations are investing in innovative and more resident-focused approaches to overcoming ‘no access’ … Read more


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HQM

Sam Wiggle | Friday, 01 May 2026 – 8:43

Housing Quality Magazine April 2026

In the April 2026 edition of our quarterly magazine, we have an exclusive interview with Resolution Foundation director Lindsay Judge where we ask her to mark Labour’s performance on housing after nearly two years in … Read more


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News

Rob Gershon | Tuesday, 21 Apr 2026 – 10:39

Farewell Giles Peaker, you changed my life for the better

By Rob Gershon, HQN associate and council tenant I was deeply saddened to hear of the passing of Giles Peaker this week. Updates to the ‘Nearly Legal’ blog often brought with them a twinge of … Read more


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News

Jon Land | Tuesday, 07 Apr 2026 – 12:44

Twenty tenant-focused projects awarded share of £2 million funding from Social Housing Innovation Fund

The government has revealed the details of 20 tenant-focused projects that will each receive a share of £2 million from the Social Housing Innovation Fund launched last year. The projects have all been chosen because … Read more


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News

Rob Gershon | Tuesday, 07 Apr 2026 – 11:39

Opinion: A reflection on the witch hunt against Simon Dudley

By Rob Gershon, HQN associate and council tenant Headlines can be a strange thing, can’t they? They lure you in with the prospect of something juicy, perhaps contentious or provocative, only to discover the actual … Read more


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Job

HQN | Friday, 27 Mar 2026 – 0:00

Youth Coach

Youth Coach  Location: Enfield, EN3 6GS Salary: £30,362.85 per annum Type: Fixed Term Contract until October 2026   About Christian Action Housing Christian Action Housing is a dedicated Housing Association committed to providing safe, affordable housing and … Read more


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News

Rob Gershon | Tuesday, 24 Mar 2026 – 12:37

Opinion: Don’t miss this chance to get involved in a new national tenant body for social housing

By Rob Gershon, council tenant and HQN associate I didn’t join LinkedIn to find work. I do enjoy being contrary, sometimes, in order to help start conversations or try and get different points of view across or sometimes because … Read more


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News

Max Salsbury | Wednesday, 18 Mar 2026 – 11:53

Social landlord appoints new customer welfare strategy lead to drive Better Days programme

Social landlord Orbit has welcomed a new customer welfare strategy lead to drive its award-winning customer wellbeing programme, Better Days. Nicola Cale joins the landlord following a successful 14‑year tenure at Business in the Community … Read more


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News

Jon Land | Wednesday, 11 Mar 2026 – 9:57

CIH voices concern over possible ‘downgrade’ of competence and conduct under regulator’s plans

The Chartered Institute of Housing (CIH) has criticised the regulator’s plans to do away with a dedicated standard for competence and conduct saying the move could “downgrade its importance”. Under proposals set out by the … Read more


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Job

HQN | Monday, 09 Mar 2026 – 0:00

Community Development Coordinator

The Vacancy We’re looking for a passionate and community‑minded Community Development Coordinator to join our Neighbourhoods & Communities team. This role is all about empowering residents, strengthening neighbourhoods, and helping tenants shape the services and opportunities that … Read more


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News

Rob Gershon | Wednesday, 04 Mar 2026 – 10:40

Opinion: As I was going up the STAIRs…

…I met a man who wasn’t there, he wasn’t there again tonight, I wish he’d do my FOIs. The Housing Ombudsman’s consultation is due to close quite soon, on 16 March 2026. This feels like … Read more


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News

Jon Land | Tuesday, 17 Feb 2026 – 13:10

MPs criticise 2035 deadline for new Decent Homes Standard

A cross-party group of MPs has criticised the 2035 deadline for the new Decent Homes Standard and has called on the government to show more urgency in delivering improvements to the country’s social housing stock. … Read more


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News

Rob Gershon | Wednesday, 11 Feb 2026 – 15:13

Opinion: What residents need to know about RSH’s Transparency, Influence and Accountability Standard consultation

By Rob Gershon, HQN associate The Regulator of Social Housing (RSH) has launched a consultation on “changes to the TI&A Standard”. This refers to the Transparency, Influence and Accountability standard, one of the new standards … Read more


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News

Jon Land | Tuesday, 10 Feb 2026 – 12:37

DWP confirms major changes to Universal Credit from April

The Department for Work and Pensions this week confirmed major changes to Universal Credit, starting from April 6, 2026. While the standard allowance will see a record above-inflation increase to boost basic living standards, new … Read more


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News

Sam Wiggle | Friday, 06 Feb 2026 – 14:16

Talking heads: Housing predictions for 2026

As 2026 gets underway, we have invited some of housing’s leading lights to predict what’s in store for the sector over the next 12 months (and beyond). AI (obviously), cybersecurity, geopolitics, housing delivery and homelessness … Read more


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News

Rob Gershon | Friday, 06 Feb 2026 – 10:05

Opinion: Self-regulation has failed the housing sector in the past – will it work to build homes?

By Rob Gershon, HQN associate The good thing about ‘opinion’ pieces is that they allow a degree of flexibility in the approach that the people who write them take to any particular issue. Barring anything … Read more


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News

Rob Gershon | Wednesday, 04 Feb 2026 – 14:40

Opinion: Ding! Ground floor – patronage, soft furnishing and betrayal

By Rob Gershon, HQN associate I want to make one thing clear at the start of this piece: the housing minister, Steve Reed, buckling once again under pressure from social landlords isn’t just about whether … Read more


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News

Jon Land | Tuesday, 03 Feb 2026 – 16:18

Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector 

The Housing Ombudsman has published its latest ‘learning from severe maladministration’ report, this time covering compensation awards. It is accompanied by new compensation guidance setting out the key principles for a fair approach to compensation including how to set … Read more


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The Competence and Conduct Standard – everything you need to know for October 2026

Location: HQN event – Virtual
01 July 2026 – 10:00am – 12:30pm

More details  

Consumer standards summer school: how to be inspection-ready

Location: HQN event – Virtual
29 July 2026 – 9:30am – 11:00am

More details  

Consumer standards summer school: Organisation and planning

Location: HQN event – Virtual
29 July 2026 – 9:30am – 11:00am

More details  

Consumer standards summer school: Your self-assessment and your evidence

Location: HQN event – Virtual
05 August 2026 – 9:30am – 11:00am

More details  

Awaab’s Law Phase 2 for non-technical staff

Public training – Live virtual
24 June 2026 – 9:30am – 4:00pm

More details  

Customer service: Telephone and digital interactions

Public training – Live virtual
25 June 2026 – 9:30am – 1:30pm

More details  

Sustaining and managing a tenancy: Mental health, mental capacity and hoarding

Public training – Live virtual
25 June 2026 – 9:30am – 3:30pm

More details  

Awaab’s Law Phase 2 for non-technical staff

Public training – Live virtual
01 July 2026 – 9:30am – 4:00pm

More details  

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