Head of Engagement and Community Investment

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

Resident Involvement Manager

We have a brilliant new opportunity for a Resident Involvement Manager to join us. It’s important to us that our tenants influence the way we deliver services and scrutinise our performance.  We’re looking for someone … Read more

Resident Engagement and Insight Officer

We are looking to recruit a Resident Engagement and Insight Officer. The postholder would be responsible for ensuring tenant engagement is embedded into the operations of the Housing Services department so that tenants are integral … Read more

Latest member question: engagement strategies

With the recent communication from Health and Safety Exec (Preparing a resident engagement strategy) we are looking to start planning and producing a strategy for properties under Housing Investment and Asset Management, to include the … Read more

Temporary accommodation crisis: Government urged to intervene immediately

The government has been urged to immediately intervene to prevent the “collapse of support for society’s most vulnerable people”, following an emergency summit attended by 158 local authorities. Hosted yesterday by Eastbourne Borough Council and the … Read more

One in four UK social housing households in fuel poverty last winter

One in four of UK social housing households were hit by fuel poverty last winter, new data has revealed. According to analytics company Switchee’s new Housing Fuel Poverty Index (HFPI), the crisis hit 17.3% in … Read more

Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

Government’s levelling up programme could lead to inequalities worsening, report

The government’s levelling up programme could lead to inequalities worsening rather than improving over the next 10-20 years, a new report has warned. The All-Party Parliamentary Group (APPG) for Left Behind Neighbourhoods says the most … Read more

Housing Ombudsman Annual Complaints Review – an update for residents

The Housing Ombudsman has released its Annual Complaints Review, which has shown a significant increase in severe maladministration findings. The report highlights that social housing complaints have seen a huge spike due to poor property … Read more

Living Well Coordinator (Staying Close) – Young People

Living Well Coordinator (Staying Close) – Young People £32,930 p/annum 35 hours p/week (Flexible Working) ¦ Fixed Term until 30/11/25 Wythenshawe (M22) An exciting opportunity has arisen to join our Living Well team as we … Read more

First Things First episode 86

Opinion: Balancing tradition and change – the value of being visible on our estates

By Sarah Crabb, assistant director of housing services at Mount Green In our fast-evolving society, a lot of things are changing. Becoming more streamlined, ‘digitally transformed’ and optimised to reduce costs or resources or staff … Read more

Housing Ombudsman finds social landlord’s responses ‘unacceptable and inappropriate’

The Housing Ombudsman has found severe maladministration in two separate cases against a social landlord, in which it unreasonably delayed taking actions to resolve the issues and didn’t take into account both physical disabilities and … Read more

Employment Support Co-ordinator

Directorate: Customer, Place and Services Job Title: Employment Support Co-ordinator (Temporary, for a fixed term to cover maternity leave – up to 12 months) Hours: 37 hours (Full time) (to be worked flexibly in line … Read more

Independent Chair of the Resident Board

We are looking for a new Chair for our Tenant and Leaseholder Advisory Board, the key body for providing tenant oversight of the work of Slough Borough Council’s housing service. At the moment, the housing … Read more

Cost-of-living crisis: Over half of social housing residents worse off than a year ago, survey

Initial findings from a survey commissioned by a social landlord show that the cost-of-living crisis is continuing to cause issues for people living in social housing. Clarion Housing Group’s representative survey of 2,000 of its … Read more

£80m in funding for social housing energy efficiency upgrades

Thousands of social housing tenants will be helped to cut bills with additional grants available for home energy efficiency upgrades, the government has said. Energy Security and Net Zero Secretary Claire Coutinho yesterday announced that … Read more

Almost 1 in 5 homeowners have complained about noisy neighbours

Almost one in five (18%) homeowners have made a noise complaint about their neighbours, with 14% having made one in the past year, new research has revealed. According to Confused.com, who surveyed 2,000 homeowners and … Read more

Opinion: Transforming digital services for residents

By Jess Ettridge, Connect 21 Facilitator – Strategic Improvement Team, Tenancy Super Guru Housing 21 is a leading not-for-profit provider of retirement living and extra care for older people of modest means. We operate in … Read more

Residents join forces with housing provider and council to clean up Bradford estate

Residents, employees from housing provider Incommunities and Bradford Council have joined forces to pick litter, remove graffiti from around a local community and share information about recycling. During the clean-up, the team collected over 30 … Read more

HA’s residents on Manchester road get active at street party event

A housing association in the North West of England has welcomed residents and community partners to an ‘Active Street’ street party event at Lok Fu Gardens in Cheetwood, Greater Manchester. Your Housing Group’s (YHG) Lok … Read more

Resident Engagement Officer

We are looking for a Resident Engagement Officer to join our Resident Involvement Team as we continue to ensure our residents are at the heart of service and influence our housing service. If you are … Read more

HQN launches updated social housing regulation toolkit

HQN is delighted to announce our updated social housing regulation toolkit. The toolkit will help you to get ready for the start of what the minister says will be “Ofsted-style” inspections for housing. Every member … Read more

HA heads to Westminster for launch of employment support campaign

A housing association has pledged its support for a new employment support campaign on a recent visit to Westminster Palace. As members of Communities That Work, Raven Housing Trust was invited to attend the group’s … Read more

Council to pay £5,400 compensation after damp and mould issues unresolved for over three years

The Ombudsman has found severe maladministration for how a local authority handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs, therefore ordering … Read more

Opinion: TSMs – Love them or loathe them, they are here to stay

By Dr Jo Simpson Taking the temperature of customer views has always been an activity that organisations either embrace or dread. For those that embrace it, they do so with eyes wide open and invariably … Read more

Opinion: A personal pledge to shape the future of housing leadership

By Elly Hoult, candidate for Chartered Institute of Housing vice presidency I am excited and honoured to step into the spotlight as a candidate for the position of vice president. This moment is a heartfelt … Read more

Opinion: We know what the problems are, but what about the solutions?

By Alysha Burrell, candidate for CIH vice presidency Skills shortages are crippling the housing market. There is inadequate investment in social housing, tenant and resident voices are rarely heard, and there is still a slow … Read more

Opinion: Everything begins at home

By Eileen Patterson MSc CIHCM, candidate for CIH vice presidency Everything begins at home. Having a decent safe and affordable home is a basic human right which impacts on life chances, health, education and employment … Read more

Opinion: Let’s regain our housing sector reputation!

By Hony Premlal, candidate for CIH vice presidency The prospect of serving as vice/president for CIH members presents an incredible opportunity for me to inspire our housing community to fight for our reputation. I am … Read more