Latest member question: service charges for external space management

A leasehold team is looking to introduce a service charge for external space management for the first time. They would be interested to hear what level of detail you provide to customers in the event … Read more

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Latest member question: KPIs for income teams

A member is reviewing the KPIs they set for income teams and would be interested to hear which elements you measure, for example, arrears cases over £1,000 without a NOSP. If you can help, let … Read more

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Welfare Benefits Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

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Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

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Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

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Income Customer Service Officer

At Wandle, we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. The housing customer service delivery team are responsible for the delivery of excellent services … Read more

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Latest member question: Universal Credit migration

A member is putting plans in place and would be interested to know how you are approaching your comms plans and what level of support you are offering residents with this. Can you help? Let … Read more

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Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

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Income Officer

£30,296 – £33,945 (£15,148 – £16,972 pro rata) Part time 18.5 hours per week –  Wednesday, Thursday and Friday Rugby Borough Council is looking to recruit a part–time, enthusiastic Income Officer to focus on income collection from … Read more

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Three million households ‘will be trapped in fuel poverty by 2030’

Three million households will be trapped in fuel poverty by 2030, according to a new report. Launched this week by National Energy Action (NEA), the UK Fuel Poverty Monitor report also warns the UK government … Read more

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Government launches consultation on social housing allocations revamp ‘to make system fairer’

An overhaul of how social housing is allocated, which the government claims will make the system fairer and not available to those who abuse it, has been announced today. Much-trailed ‘three strikes and you’re out’ … Read more

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Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more

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Latest member question: secure methods of payment

So they can align their reporting, a member would like clarification on what you would classify as a secure method of payment. Would you include: Direct Debit APA Standing Order Housing Benefit. Can you help? … Read more

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HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more

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Latest member question: valuation tools

A member would be interested who know what valuation tool others use for setting affordable rents. Can you help? Let us know below.

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Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more

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Tenancy Enforcement Team Leader

Are you currently in a leadership role within Tenancy Enforcement, looking to work for a leading Social Housing provider? Or maybe you’re an ASB, Housing or Tenancy Enforcement Officer looking to take on a new … Read more

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HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more

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Latest member question: sending rent increase letters electronically

A member would be interested to hear from anyone who sends their rent increase notification letters by email and how you approach this in your tenancy agreements. If you can help, please let us know … Read more

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RSH confirms social housing rent levels for 2024/25

The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more

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Housing association offers tenants online wellbeing sessions

A housing association is offering its customers online group training sessions to help them to maintain their tenancies and support their wellbeing. Orbit’s courses cover a range of topics, including how to cope in the … Read more

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Rents & Service Charge Officer

The Vacancy Salary-£30,868 per annum Location-Wythenshawe (M22) Hours of work-35 per week We have a fantastic opportunity for a Rents & Service Charge Officer to join our expanding team at Wythenshawe Community Housing Group (WCHG). … Read more

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HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more

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Rents Compliance and Operations Manager

Permanent Bruce Kenrick House, Kings Cross, London £51,386 to £57,096 per annum for 35 hours per week. Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, … Read more

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Latest member question: service charge systems

Can anyone advise me of any service charge systems/solutions that they currently use please, that sit outside their housing management systems? Thanks in advance.

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Admin Assistant – Income – part time 8-11 month contract

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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London Councils’ briefing on the 2023 Autumn Statement

London Councils has published its initial response to the Chancellor’s Autumn Statement, which saw Local Housing Allowance raised for the first time in a long time, and the Local Authority Housing Fund extended again to … Read more

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Tenancy Sustainment Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Latest member question: rent increase

A member is reviewing their processing for altering Direct Debits when rents increase each year. They would like to make this much smoother and more efficient and would appreciate your advice. Can you help? If … Read more

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