Rent Income Excellence Network

Benefits of this membership…

Expert briefings
Discounted event and training places
Free job vacancy advertisements
Ask the members service
Free networking groups
Regular updates
Access to My HQN.

Topics included:

Income management
Arrears management
Tenancy sustainment
Employment and training initiatives
Money advice
Digital and financial inclusion
Debt recovery, including legal action
Rent and service charge collection
Welfare reform.

The future of social housing allocations

Location: HQN event – Virtual
16 June 2026 – 9:30am – 1:00pm

More details

It’s good to talk – how to communicate to tenants about rent

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Recruitment trends in social housing – current sector challenges

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News

Jon Land | Wednesday, 03 Jun 2026 – 10:52

Social landlords continue to invest in new and existing homes but financial pressures loom large – RSH

Social housing providers are continuing to secure funding to support investment in new and existing stock despite the challenging operating environment, the Regulator of Social Housing (RSH) has said. In its latest quarterly survey of … Read more

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News

Jon Land | Tuesday, 02 Jun 2026 – 16:18

Rent Income Excellence Network welcomes new associates

The Rent Income Excellence Network is delighted to welcome three new practitioner associates who work for a range of social housing providers. They will be joining us at upcoming best practice groups and helping with … Read more

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News

Jon Land | Tuesday, 19 May 2026 – 11:24

People with vulnerabilities feel more likely to be treated unfairly by organisations – research

The UK’s most vulnerable consumers are less satisfied than the wider population when it comes to customer service, according to new research from the Contact Centre Management Association (CCMA). The CCMA’s Voice of the Contact … Read more

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News

Sam Wiggle | Friday, 01 May 2026 – 10:15

‘Their heart is in the right place’: The Resolution Foundation verdict on Labour’s housing performance

With the Labour government nearly two years into its five-year term, we thought it would be a good time to mark their performance so far on housing and the cost-of-living. And who better to compile … Read more

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HQM

Sam Wiggle | Friday, 01 May 2026 – 8:43

Housing Quality Magazine April 2026

In the April 2026 edition of our quarterly magazine, we have an exclusive interview with Resolution Foundation director Lindsay Judge where we ask her to mark Labour’s performance on housing after nearly two years in … Read more

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News

Max Salsbury | Thursday, 23 Apr 2026 – 14:39

Housing providers urged to promote gardening challenge to residents

Housing providers are being asked if they can help their residents, and neighbourhood nature, to thrive. The National Trust has today launched the nationwide rollout of its Sky Gardening Challenge – a campaign, support package … Read more

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News

Max Salsbury | Wednesday, 15 Apr 2026 – 14:54

Council tax shake-up will protect vulnerable households, says government

The government says vulnerable people will be given more time and support to settle their outstanding council tax bills under reforms to make the system fairer. Ministers have confirmed changes will be made to the … Read more

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Job

HQN | Thursday, 19 Mar 2026 – 0:00

Financial Inclusion Apprentice

We’re pleased to offer an exciting opportunity for a Financial Inclusion Apprentice to join our Finance directorate on a Fixed-Term basis. This role is perfect for someone who wants to develop a career in housing, income, welfare benefits … Read more

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News

Max Salsbury | Wednesday, 18 Mar 2026 – 11:53

Social landlord appoints new customer welfare strategy lead to drive Better Days programme

Social landlord Orbit has welcomed a new customer welfare strategy lead to drive its award-winning customer wellbeing programme, Better Days. Nicola Cale joins the landlord following a successful 14‑year tenure at Business in the Community … Read more

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Max Salsbury | Wednesday, 18 Mar 2026 – 11:42

Government should focus on domestic fuel bills not petrol prices, urges report

The government most adopt smart thinking on a new social tariff rather than rushing to repeat wasteful and costly universal support if it is to deliver targeted support for families struggling with high energy bills … Read more

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Job

HQN | Wednesday, 04 Mar 2026 – 0:00

Financial Inclusion Officer

Salary: £36,018 (2026/2027 uplift pending) + Essential Car User Allowance As a Financial Inclusion Officer, you’ll help people make a home by supporting Leeds Federated customers to improve their financial wellbeing and sustain their tenancies. You’ll provide clear, … Read more

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Post

Suzy Histon | Friday, 27 Feb 2026 – 15:44

Latest member question: supporting single person households

We rarely apply for warrants but when we do we find they are for single people. I’m looking you see if anyone has a separate sign-up procedure or budget support offer for this group to … Read more

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News

Max Salsbury | Thursday, 19 Feb 2026 – 15:14

Scottish social landlords warned of potential £40m income gap

Scottish social landlords could face a £40 million shortfall in rental income over the next five years if collection performance slips by less than half a percentage point, new study has revealed. Analysis of the … Read more

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News

Jon Land | Tuesday, 10 Feb 2026 – 12:37

DWP confirms major changes to Universal Credit from April

The Department for Work and Pensions this week confirmed major changes to Universal Credit, starting from April 6, 2026. While the standard allowance will see a record above-inflation increase to boost basic living standards, new … Read more

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News

Sam Wiggle | Monday, 09 Feb 2026 – 10:22

AI in housing: ‘It is here and all around us’

The use of AI in housing has reached a tipping point during the last 12 months. From a niche tool used primarily by the sector for machine learning and predictive analytics, it’s now become a … Read more

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News

Sam Wiggle | Friday, 06 Feb 2026 – 14:16

Talking heads: Housing predictions for 2026

As 2026 gets underway, we have invited some of housing’s leading lights to predict what’s in store for the sector over the next 12 months (and beyond). AI (obviously), cybersecurity, geopolitics, housing delivery and homelessness … Read more

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News

Max Salsbury | Wednesday, 04 Feb 2026 – 13:29

Acquisition creates UK’s first integrated AI & RPA platform for social housing providers

BGF-backed Voicescape, a Manchester-based provider of analytics and engagement solutions to nearly 100 UK social landlords and local authorities, has announced its acquisition of Enterprise RPA. Founded in 2018, Enterprise RPA supports social housing providers … Read more

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News

Jon Land | Tuesday, 03 Feb 2026 – 11:52

Regulator of Social Housing publishes new Rent Standard

The Regulator of Social Housing (RSH) has published a new Rent Standard for social landlords to following recent government announcements. MHCLG published a revised Policy statement on rents for social housing last week, which sets out rent … Read more

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HQM

Sam Wiggle | Thursday, 29 Jan 2026 – 15:04

Housing Quality Magazine January 2026

In the January 2026 edition of our quarterly magazine, we have an exclusive interview with Crisis chief executive Matt Downie where he talks about the charity’s pioneering plans to become a social landlord, his frustrations … Read more

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News

Jon Land | Wednesday, 28 Jan 2026 – 16:15

Government makes rent convergence decision – rate to come into effect from April 2027

The government has finally announced its long-awaited decision on the rent convergence rate for social housing properties. Originally expected as part of last year’s Budget but delayed until now, the announcement means that providers will … Read more

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News

Jon Land | Wednesday, 21 Jan 2026 – 9:10

Government launches £15 billion Warm Homes Plan ‘to upgrade the nation’s homes and cut energy bills’

The government has finally unveiled its long-awaited Warm Homes Plan with a pledge to deliver £15 billion of public investment, roll out upgrades to up to five million homes and help lift up to a million families out of fuel poverty by 2030. The … Read more

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Post

Suzy Histon | Tuesday, 13 Jan 2026 – 10:33

Latest member question: overlapping district heating charges

A member would be keen to hear how other local authorities manage an overlap in billing. They have introduced Pay As You Go (PAYG) billing following optimisation works to end district heating. Individual meters have … Read more

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Job

HQN | Friday, 19 Dec 2025 – 0:00

Income Services Officer

We’re looking for an Income Services Officer who is passionate about supporting customers, sustaining tenancies and delivering effective income management. In this role, you’ll manage rent and service charge accounts for a set area, working with customers … Read more

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News

Jon Land | Tuesday, 16 Dec 2025 – 12:39

Government unveils new child poverty strategy

Around 550,000 children will be lifted out of poverty by 2030, the government has pledged as part of its new Child Poverty Strategy. Following the reversal of the two-child limit, the strategy aims to tackle … Read more

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News

Jon Land | Thursday, 11 Dec 2025 – 9:00

Social landlords face complex ‘no access’ challenges as new safety laws raise the pressure – research

‘No access’ has long been an operational challenge for councils and arms-length management organisations (ALMOs), but landmark new research shows the issue is increasing in scale, cost and complexity, driven by a wide range of … Read more

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Job

HQN | Tuesday, 02 Dec 2025 – 0:00

Income Officer

As an income officer your role is to provide a customer focused recovery service, maximising income collection and reducing rent arrears, whilst managing and monitoring the rent accounts across all tenure types. Taking any necessary … Read more

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Job

HQN | Tuesday, 02 Dec 2025 – 0:00

Rent Support Officer – Prevention

Job Title: Rent Support Officer – Prevention (Permanent) Hours: 37 Hours per week (to be worked flexibly in line with business needs) Salary: £32,264.64 per annum (Plus *Casual User Mileage Allowance) Location: Based at Gadbrook … Read more

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Job

HQN | Wednesday, 26 Nov 2025 – 0:00

Rent Income Officer

It’s an exciting time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents. We deliver housing services on behalf of West … Read more

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Job

HQN | Wednesday, 26 Nov 2025 – 0:00

Universal Credit Officer

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Job

HQN | Friday, 21 Nov 2025 – 0:00

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