Latest member question: variations to furnished tenancies

A member partners with Newcastle Furniture Service to offer furnished tenancies. They would like to confirm the notice periods they should use for variations in tenancy and furniture and review the existing variation wording they … Read more

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Latest member question: satisfaction surveys

A member is reviewing their resident satisfaction survey specific to services such as cleaning and grounds maintenance. They’d be interested how often you carry out your surveys and if you have a copy you can … Read more

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Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

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Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

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Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

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Grounds Maintenance Operative

The Vacancy   Salary: £24,682 per annum Location: Wythenshawe (M22) Hours of work: 39 per week   Are you an experienced grounds maintenance operative who can work with a number of different teams? Are you … Read more

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Grounds Maintenance Operatives [Seasonal]

The Vacancy Salary: £24,682 per annum Location: Wythenshawe (M22) Hours of work: 40 per week Are you an experienced grounds maintenance operative who can work with a number of different teams? Are you someone who … Read more

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Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

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Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more

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Grounds Maintenance Operative

Directorate: Customer, Place and Services Job Title: Grounds Maintenance Operative (Permanent) Hours: 40 Hours per week (Monday to Friday 08:00 – 16:30) Salary: £25,027.20 (Full Time Equivalent based on 40 hours) per annum, pro rata Location: … Read more

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HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more

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Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more

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HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more

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Latest member question: garage inspections

A member is reviewing their approach to garage management, particularly inspections. They’d be interested in speaking to other local authorities about their good practice. If you can help, please let us know below.

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HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more

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‘Working paper’ outlines ‘significant issues’ in new-build estate management

The Competition and Markets Authority (CMA) has published the first of its ‘working papers’ following its study into housebuilding in England, Scotland and Wales. The study detailed significant issues in new-build estate management, including inadequate … Read more

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Grounds Maintenance Apprentice

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

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Housing Officer

Would you like your work to positively impact the community? If you have a passion to make a real difference within the community’s people live within, then joining a team of successful Housing Officers could … Read more

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Neighbourhood Manager

Poplar HARCA is an award-winning housing association. We have a national reputation for our innovative approach to urban and social regeneration. As Neighbourhood manager you’ll be responsible for delivering high quality, inclusive, and responsive housing … Read more

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Facilities Building Surveyor

West Lancashire Borough Council own and manage circa 6500 homes across the Skelmersdale and Ormskirk areas. Our Property Services Team manage the delivery of Responsive Repairs, Voids, Compliance, Investment works and Facilities Management across the … Read more

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Workplace (Facilities) Solutions Coordinator

Salary: up to £27,300 per annum We’re excited to be looking for a new Workplace Solutions (Facilities) Coordinator to support our workplaces in Windsor and surrounding areas and make sure our colleagues have a great place … Read more

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Estates Officer

An exciting opportunity has arisen within the Estates and Project Management Team in the Transformation/Change unit to provide professional and technical estates support to the Property Manger on our Commercial Property and Housing portfolio. The … Read more

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Housing Manager

Sutton Housing Partnership is an Arms Length Management Organisation (ALMO) that manages council housing in Sutton, and we are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. … Read more

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Service Contract Officer – 6 month FTC

Do you have experience of delivering Grounds Service Contracts? Are you are interested in joining the Estate Contracts Team? If yes, you could now explore joining us on a 36.25hrs per week basis for a … Read more

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Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

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Opinion: Balancing tradition and change – the value of being visible on our estates

By Sarah Crabb, assistant director of housing services at Mount Green In our fast-evolving society, a lot of things are changing. Becoming more streamlined, ‘digitally transformed’ and optimised to reduce costs or resources or staff … Read more

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Housing Manager

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. This is a perfect time to join our Housing … Read more

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Estates Officer

TRANSFORMATION/CHANGE UNIT ESTATES OFFICER £28,371 – £32,020 (£16,102 – £18,173 pro rata) 23 hours per week An exciting opportunity has arisen within the Estates and Project Management Team in the Transformation/Change unit to provide professional … Read more

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Residents join forces with housing provider and council to clean up Bradford estate

Residents, employees from housing provider Incommunities and Bradford Council have joined forces to pick litter, remove graffiti from around a local community and share information about recycling. During the clean-up, the team collected over 30 … Read more

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Latest member question: pros and cons of providing carpets

A member would be keen to hear from those that are providing carpets/flooring throughout living spaces when a property becomes void. They would be keen to hear your approaches including: Impact on sustainability it has … Read more

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