Members only

The resource you are trying to view is restricted to network members. Please login to your MyHQN account to access this resource or contact [email protected] to enquire about becoming a member of this network.

About the Estate Services Hub

HQN’s Estate Services Hub meets regularly and provides a forum to address some of the major challenges facing estates services teams across the country. It also gives members the opportunity to share best practice and even collaborate on the procurement of services.

 The Hub covers a wide range of topics, including:

  • The impact of changing property portfolios and customer demographics on estates services
  • Ensuring that estate management has a more powerful voice within organisations
  • How to work better with contractors and the potential to work with new partners as customer expectations shift
  • Working with managing agents
  • Collaboration on procurement
  • Managing and maintaining communal spaces
  • Promoting the green agenda.

For more information, please contact [email protected]

Estate Services Hub news feed

Post

Debbie Larner | Thursday, 04 Aug 2022 – 13:57

Managing disrepair – top tips (5)

Due to the unprecedented amount of disrepair claims being filed against social landlords, we ran a hugely popular event last month – focusing firstly on how to get your house in order to ensure you remain on the front foot … Read more

Please Login to like, comment and share this content

Post

Debbie Larner | Thursday, 04 Aug 2022 – 13:55

Managing disrepair – top tips (4)

Due to the unprecedented amount of disrepair claims being filed against social landlords, we ran a hugely popular event last month – focusing firstly on how to get your house in order to ensure you remain on the front foot … Read more

Please Login to like, comment and share this content

Post

Debbie Larner | Thursday, 04 Aug 2022 – 13:52

Managing disrepair – top tips (3)

Due to the unprecedented amount of disrepair claims being filed against social landlords, we ran a hugely popular event last month – focusing firstly on how to get your house in order to ensure you remain on the front foot … Read more

Please Login to like, comment and share this content

Post

Debbie Larner | Thursday, 04 Aug 2022 – 13:46

Managing disrepair – top tips (2)

Due to the unprecedented amount of disrepair claims being filed against social landlords, we ran a hugely popular event last month – focusing firstly on how to get your house in order to ensure you remain on the front foot … Read more

Please Login to like, comment and share this content

Post

Debbie Larner | Tuesday, 02 Aug 2022 – 12:28

Managing disrepair – top tips (1)

Due to the unprecedented amount of disrepair claims being filed against social landlords, we ran a hugely popular event last week – focusing firstly on how to get your house in order to ensure you remain on the front foot … Read more

Please Login to like, comment and share this content

Post

Bobbie Hough | Thursday, 21 Jul 2022 – 13:20

ASB Awareness Week

This week has marked ASB Awareness Week with the government launching two new initiatives aimed at improving community safety. The Home Office has launched new set of Anti-Social Behaviour Principles, aimed at encouraging more people to report ASB, improving partnership … Read more

Please Login to like, comment and share this content

News

Mark | Tuesday, 19 Jul 2022 – 17:29

Government launches new ASB panel for social housing

Social housing landlords will be “given support to tackle anti-social behaviour through a new advisory group”. Housing Minister Eddie Hughes has announced a new panel of experts to advise on the best approach for dealing with anti-social behaviour from tenants … Read more

Please Login to like, comment and share this content

Post

Bobbie Hough | Friday, 15 Jul 2022 – 14:15

Estate Services Annual Conference

Just a reminder that the virtual Estate Services Annual Conference 2022 is planned for 18 August. We’ve listened to feedback from members and will be focusing on the following areas: The rising cost of service delivery and what this means … Read more

Please Login to like, comment and share this content

Post

Bobbie Hough | Friday, 15 Jul 2022 – 14:11

Preventing falls with everyday wearables – research project

Smplicare is asking housing associations and assisted living facilities to support their Observational Falls Study. Funded through the recently announced UKRI Designed for Ageing Awards, the Edinburgh-based software company will commence one of the largest studies ever conducted involving older … Read more

Please Login to like, comment and share this content

Post

Suzy Histon | Wednesday, 29 Jun 2022 – 13:18

Latest member question: barbeques

Our policy regarding barbeques in communal areas including gardens has always been a blanket no due to the fire risk, complaints from other residents, etc. However, we are reviewing this decision currently and wondered if any members could share their … Read more

Please Login to like, comment and share this content

HQM

Sam Wiggle | Wednesday, 29 Jun 2022 – 6:50

Housing Quality Magazine July 2022

Please Login to like, comment and share this content

News

Mark | Wednesday, 06 Jul 2022 – 9:40

Two severe maladministration findings for housing association’s ‘significant failings’ on roof leak case

The Housing Ombudsman made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several … Read more

Please Login to like, comment and share this content

News

Mark | Tuesday, 05 Jul 2022 – 16:22

‘Shocking gap in policy’ over energy efficiency in homes

A new report by the Climate Change Committee has found that “current strategy will not deliver Net Zero” and has called for radical changes. The Progress Report by the independent committee has also found major failures in delivery programmes towards the … Read more

Please Login to like, comment and share this content

News

Mark | Saturday, 02 Jul 2022 – 19:52

Government unveils £20m Supported Housing Improvement Programme

The government has announced a new Supported Housing Improvement Programme to “help councils in worst-affected areas tackle bad quality and poor value for money in supported housing.” The package of measures include: minimum standards for support provided to residents in … Read more

Please Login to like, comment and share this content

News

Mark | Tuesday, 21 Jun 2022 – 9:32

Housing Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident

Habinteg Housing Association’s “considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact of them on the resident” led to a finding of severe maladministration by the Housing Ombudsman. The resident reported … Read more

Please Login to like, comment and share this content

News

Mark | Monday, 20 Jun 2022 – 19:02

Gove writes to second housing provider over maladministration findings

Housing Secretary, Michael Gove, has written to Housing Plus Group after a maladministration finding due to bedbugs and infestation. The letter follows a similar one he wrote to Clarion Housing Group after its “repeated failures”. In the letter, Gove said: … Read more

Please Login to like, comment and share this content

News

Charlie Maunder | Tuesday, 17 May 2022 – 10:09

Housing’s Next Generation 2022: Top 20 announced

Back for its third year, our Housing’s Next Generation competition attracted entries from all over the sector, from housing associations and local authorities to supply chain partners and housing co-operatives. The judges looked at several criteria when shortlisting, including showing … Read more

Please Login to like, comment and share this content

News

Ashley Booth-Dale | Wednesday, 16 Feb 2022 – 8:00

Housing’s Next Generation 2022: Nominate now

Giving young diverse housing professionals a voice HQN is delighted to announce the return of Housing’s Next Generation – the annual competition designed to showcase and celebrate the brightest young talent working in housing. Entries for the 2022 competition are open … Read more

Please Login to like, comment and share this content

News

Ashley Booth-Dale | Tuesday, 11 Jan 2022 – 10:28

Government announces ‘new statutory protections for leaseholders’ within the Building Safety Bill

The Government has announced changes to the Building Safety Bill, with leaseholders getting new protections so they will have “no bills for fixing unsafe cladding”. Michael Gove, Housing Secretary, made the announcement as part of a “reset” of approach by … Read more

Please Login to like, comment and share this content

News

Ashley Booth-Dale | Monday, 10 Jan 2022 – 10:00

Gove approves £27m fund for fire alarms to replace waking watch

Housing Secretary, Michael Gove, has approved plans to end Waking Watch by installing fire alarms in the buildings that currently have the scheme in place. The £27m fund was announced in a letter to Permanent Secretary Jeremy Pocklington. The funding follows £30m … Read more

Please Login to like, comment and share this content

Introduction to social housing

Public training – Live virtual
08 August 2022 – 9:30am – 3:00pm

More details  


Address: Rockingham House,
St Maurice’s Road,
York
YO31 7JA

For information call today

01904 557 150



All prices on this website are in GBP and exclusive of VAT

0
Would love your thoughts, please comment.x
()
x