Get fit for regulation

It’s all systems go for the new era of consumer regulation and inspection. The Regulator of Social Housing is live with the new consumer standards – one of the biggest changes to social housing regulation for well over a decade.

As always, HQN is here to help with a wide range of resources through our membership offer, consultancy support, events and training. We have created a regulation page to provide easy access to our most relevant and useful resources, including briefings and toolkits, as well as the latest events and training courses.

Please note, you will need to be logged in to access some of the resources. Please email [email protected] if you require assistance.

Make sure you are inspection ready

Events, training and self-assessment toolkits for all aspects of housing management and repairs services, the consumer standards, complaints handling and competency and conduct standard
Get assurance on your compliance with the consumer standards: HQN has thoroughly road tested our methodology across numerous local authorities (with and without ALMOs), northern and southern stock transfer associations, national and specialist associations. To find out more contact Anna Pattison: [email protected]
Briefing sessions on the expectations of the RSH at their assessments and inspections
The latest intelligence on the Tenant Satisfaction Measures (TSMs) and how to use them to drive service improvement
Reviewing complaint handling by experts with long track records of working at the Housing Ombudsman Service through our Complaints Hub.
Training courses on all aspects of housing management and maintenance to boost professionalism
Practical advice and guidance on what you should be doing to prepare to meet the consumer standards requirements.