It’s all systems go for the new era of consumer regulation. The Regulator of Social Housing is live with the new consumer standards – one of biggest changes to social housing regulation for well over a decade.

Combined with continuing financial pressures, the cost-of-living crisis, recruitment and retention problems and ongoing disrepair and building safety issues, this is not an easy time for the social housing sector.

As always, HQN is here to help with a wide range of resources through our membership offer, consultancy support, events and training. We have created a hot topics page to provide easy access to our most relevant and useful resources, including briefings and toolkits, as well as the latest events and training courses.

Please note, you will need to be logged in to access some of the resources. Please email [email protected] if you require assistance.

Make sure you are inspection ready

• Events, training and self-assessment toolkits for all aspects of consumer services
• Get assurance on your compliance with the consumer standards: HQN has thoroughly road tested our methodology across numerous local authorities, northern and southern stock transfer associations, national and specialist associations
• Briefing sessions on the expectations of the RSH at their in-depth assessments
• Sharing good practice on health and safety through our Health and Safety Network
• Training courses on all aspects of housing management and maintenance to boost professionalism
• Pooling live information on setting and monitoring service standards across the Housing Quality Network and our service specific networks
• The latest intelligence on the Tenant Satisfaction Measures (TSMs)
• Reviewing complaint handling by experts with long track records of working at the Housing Ombudsman Service through our Complaints Hub.

To find out more contact Anna Pattison in confidence on 01904 557197 or [email protected].