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The new era of consumer regulation is upon us.

Now the Social Housing Regulation Act has received Royal Assent and the Regulator of Social Housing has published its proposed new consumer standards, housing associations, local authorities and ALMOs are preparing for the biggest changes to social housing regulation for well over a decade. 

Combined with continuing financial pressures, the cost-of-living crisis, recruitment and retention problems, and ongoing disrepair and building safety issues, this is not an easy time for the social housing sector.

As always, HQN is here to help. We have created a Hot Topics page to provide easy access to our most relevant and useful resources, including briefings and toolkits, as well as the latest events and training courses.

Please note, you will need to be logged in to access some of the resources. Please email [email protected] if you require assistance.

 

Getting ready for inspection

  • Events, training and self-assessment toolkits for all aspects of consumer services
  • Indicative ‘Ofsted-style’ inspections: HQN has thoroughly road tested our methodology across London boroughs, northern and southern stock transfer associations, a national association, a specialist association
  • Briefings for councils on the expectations of the RSH at their in-depth assessments
  • Sharing good practice on health and safety through our Health and Safety Network
  • Training courses on all aspects of housing management and maintenance to boost professionalism
  • Pooling live information on setting and monitoring service standards across the Housing Quality Network and our service specific networks
  • Reviewing complaint handling by experts with long track records of working at the Housing Ombudsman Service.

To find out more contact Anna Pattison in confidence on 01904 557197 or [email protected]

Latest updates

News

Max Salsbury | Thursday, 16 Nov 2023 – 11:49

Council must pay over £5,000 after letting ‘unhabitable home’

The Housing Ombudsman has made three findings of severe maladministration over how a council let a property in poor condition to a young family, which resulted in significant distress and inconvenience for the household.  Despite … Read more


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News

Max Salsbury | Wednesday, 15 Nov 2023 – 12:18

Shared ownership inquiry: written evidence published

Shared ownership

The Levelling Up, Housing and Communities (LUHC) Committee has published an initial tranche of 10 written evidence submissions for its shared ownership inquiry. The submissions have been received from a range of individuals and stakeholders, including … Read more


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News

Max Salsbury | Thursday, 09 Nov 2023 – 13:43

Ground rent reforms will save leaseholders £thousands, says government

The government has unveiled new proposals to slash ground rents, which it says will save homeowners thousands of pounds. Housing secretary Michael Gove has launched a consultation that will set out options including capping ground rents at … Read more


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News

Max Salsbury | Thursday, 09 Nov 2023 – 9:07

LHA freeze will make 60,000 Londoners homeless, warning

Almost 60,000 Londoners living in the private rented sector are likely to become homeless over the next six years if the government maintains the freeze on Local Housing Allowance (LHA), London Councils has said. According … Read more


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News

Max Salsbury | Friday, 27 Oct 2023 – 9:17

Developers to be held to account as Levelling-Up Bill comes into force

The government says developers are to be held to account after the new Levelling-Up and Regeneration Bill received Royal Assent. The new laws also aim at speeding up the planning system, cutting bureaucracy and encouraging … Read more


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News

Max Salsbury | Thursday, 19 Oct 2023 – 9:38

‘Claims farmer’ warning after tenant ordered to pay £10,000

Council tenants are being reminded to report repairs to their local authority rather than make legal claims, after a judge ordered an unsuccessful claimant to pay over £10,000 in costs. The advice comes after a … Read more


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News

Max Salsbury | Tuesday, 17 Oct 2023 – 9:07

Housing ombudsman reveals 323% rise in severe maladministration findings

The Housing Ombudsman’s Annual Complaints Review has revealed a sharp increase of severe maladministration findings, as individual performance reports were published for 163 landlords where the service made most findings. According to the ombudsman, they … Read more


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HQN TV

Max Salsbury | Sunday, 15 Oct 2023 – 14:39

First Things First episode 86


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News

Max Salsbury | Tuesday, 03 Oct 2023 – 9:41

£80m in funding for social housing energy efficiency upgrades

Thousands of social housing tenants will be helped to cut bills with additional grants available for home energy efficiency upgrades, the government has said. Energy Security and Net Zero Secretary Claire Coutinho yesterday announced that … Read more


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News

Max Salsbury | Tuesday, 03 Oct 2023 – 9:21

Social landlord pays compensation after vulnerable residents left living in damp and mould

The Housing Ombudsman has awarded two vulnerable residents £8,000 in compensation after a social landlord was found to have failed them both. In Case A (202100078) the ombudsman ordered A2Dominion Group’s chief executive to apologise … Read more


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News

Max Salsbury | Monday, 18 Sep 2023 – 12:08

Opinion: His nibs

Opinion: His nibs Many of you wonder if Alistair actually reads all the books on the shelves behind him on First Things First. We think it’s a stock image but here’s his attempt to explain … Read more


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News

Max Salsbury | Friday, 15 Sep 2023 – 9:48

Levelling Up Committee Chair writes to government on RAAC housing risks

The chair of the Levelling Up, Housing and Communities Committee has written to the Parliamentary Under Secretary of State (Local Government and Building Safety) to request an update on the department’s assessment of the risk of reinforced autoclaved … Read more


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News

Max Salsbury | Thursday, 14 Sep 2023 – 11:28

Post-2025 rent settlement coming in 2024, says housing minister

A post-2025 social rent settlement will be decided in the first half of 2024, housing minister Rachael Maclean has said. According to Maclean, a consultation on the settlement is due to be published before the … Read more


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News

Max Salsbury | Wednesday, 13 Sep 2023 – 9:36

RSH writes to English social landlords about RAAC concerns

The Regulator of Social Housing has written to all of England’s social housing providers urging them to check that their properties don’t contain reinforced autoclaved aerated concrete (RAAC). The RSH says that its current understanding, … Read more


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News

Max Salsbury | Tuesday, 12 Sep 2023 – 16:35

5 million households living in unaffordable homes by 2030, report

One in every five households in England (4.8m) will be forced to spend more than a third of their income on housing by the end of the next parliament, unless politicians commit to a long-term plan … Read more


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News

Max Salsbury | Tuesday, 12 Sep 2023 – 11:35

Housing Ombudsman’s latest report highlights pests and gas safety

The Housing Ombudsman latest Insight report has put the spotlight on pest infestation, tenancy warning letters and gas safety. The HO’s reports showcase where lessons can be learned for landlords and residents in a variety … Read more


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News

Max Salsbury | Monday, 11 Sep 2023 – 12:16

G15 housing provider’s grading under review by RSH

The Regulator of Social Housing has launched a review of one of London’s G15 housing provider’s grading. The RSH says the matter under investigation may impact on A2Dominion Housing Group Limited’s compliance with the Governance … Read more


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News

Oli Perkins-Gibbons | Thursday, 07 Sep 2023 – 16:39

New government guidance for damp and mould published

The government has issued guidance on understanding and addressing the health risks of damp and mould as a direct result of the coroner’s report into the death of Awaab Ishak in 2020. The guidance sets … Read more


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News

Max Salsbury | Thursday, 07 Sep 2023 – 13:25

Nutrient neutrality rules roundup

The UK government has controversially announced plans to reform anti-pollution housebuilding rules in parts of England. The EU-codified nutrient neutrality laws are designed to protect the environment from building projects – laws the government has … Read more


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News

Max Salsbury | Thursday, 07 Sep 2023 – 9:32

Ombudsman: six severe maladministration findings for social landlord

The Housing Ombudsman has made six findings of severe maladministration in three different cases concerning social landlord GreenSquareAccord, with issues such as pest infestation, noise nuisance and repairs all featuring. These failings in cases determined … Read more


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News

Oli Perkins-Gibbons | Wednesday, 06 Sep 2023 – 14:31

RSH downgrades housing provider due to breach of economic standards

In a regulatory judgement the Regulator of Social Housing (RSH) concluded that Octavia Housing (Octavia) has breached the economic standards and, as a result, it has been downgraded to V3 / G3 status. RSH said that … Read more


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News

Oli Perkins-Gibbons | Tuesday, 05 Sep 2023 – 14:12

Consultation on regulation fees launched by RSH

The Regulator of Social Housing (RSH) has launched a consultation on proposed changes to the way it charges fees to social landlords. RSH is gearing up for the biggest change to social housing regulation in a … Read more


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News

Oli Perkins-Gibbons | Thursday, 31 Aug 2023 – 12:21

Consistent damp and disrepair leads to double severe maladministration finding for HA

The Housing Ombudsman has found severe maladministration in two separate cases for a housing association, with one resident left with faulty windows for nearly five years and another vulnerable resident left in damp and mould for three … Read more


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News

Oli Perkins-Gibbons | Tuesday, 29 Aug 2023 – 11:13

Government to reform ‘defective’ laws, enabling 100,000 new homes

Over 100,000 homes held up due to ‘defective’ EU laws will be unblocked between now and 2030, delivering an estimated £18 billion boost to the economy, the government has announced. Currently, legacy EU laws on … Read more


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HQN TV

Max Salsbury | Sunday, 27 Aug 2023 – 13:48

First Things First episode 84


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News

Oli Perkins-Gibbons | Thursday, 24 Aug 2023 – 15:34

HQN launches updated social housing regulation toolkit

HQN is delighted to announce our updated social housing regulation toolkit. The toolkit will help you to get ready for the start of what the minister says will be “Ofsted-style” inspections for housing. Every member … Read more


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News

Oli Perkins-Gibbons | Tuesday, 22 Aug 2023 – 14:58

Council to pay £5,400 compensation after damp and mould issues unresolved for over three years

The Ombudsman has found severe maladministration for how a local authority handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs, therefore ordering … Read more


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News

Oli Perkins-Gibbons | Friday, 18 Aug 2023 – 10:27

Severe maladministration found after council left vulnerable children in home with damp and mould

The Housing Ombudsman has found severe maladministration for a local authority for its lack of stage one complaint response on two separate occasions, which left a resident and her two vulnerable children in a home with damp … Read more


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News

Oli Perkins-Gibbons | Thursday, 17 Aug 2023 – 12:05

Two landlords de-registered by Regulator of Social Housing

The Regulator of Social Housing has published its decision to de-register St Andrews Community Housing Association (St Andrews) and Kinsman Housing Limited (Kinsman) from the register of social housing providers. Registration as a registered provider … Read more


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News

Oli Perkins-Gibbons | Thursday, 17 Aug 2023 – 11:44

Maladministration found after staff ignored and made ‘inappropriate remarks’ on noise complaint

The Housing Ombudsman has found severe maladministration for a housing provider after it failed to respond appropriately to a resident’s complaints about noise nuisance. They ordered the chief executive of Six Town Housing to apologise on behalf … Read more


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Condensation, damp and mould – causes, cures and the courts for Technical Officers

Public training – Live virtual
14 December 2023 – 9:30am – 4:00pm

More details  

Condensation, damp and mould – causes, cures and the courts for Technical Officers

Public training – Live virtual
23 January 2024 – 9:30am – 4:30pm

More details  

Everything you need to know about Tenant Satisfaction Measures (TSMs)

Public training – Live virtual
01 February 2024 – 9:30am – 3:30pm

More details  

Condensation, damp and mould – causes, cures and the courts for Technical Officers

Public training – Live virtual
21 March 2024 – 9:30am – 4:30pm

More details  

Everything you need to know about Tenant Satisfaction Measures (TSMs)

Public training – Live virtual
02 May 2024 – 9:30am – 3:30pm

More details  

Condensation, damp and mould – causes, cures and the courts for Technical Officers

Public training – Live virtual
10 July 2024 – 9:30am – 4:30pm

More details  

Everything you need to know about Tenant Satisfaction Measures (TSMs)

Public training – Live virtual
01 October 2024 – 9:30am – 3:30pm

More details  

Condensation, damp and mould – causes, cures and the courts for Technical Officers

Public training – Live virtual
03 October 2024 – 9:30am – 4:30pm

More details  

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