Phoenix host event to raise disability awareness in Lewisham

Phoenix Community Housing’s Disability Awareness Day event drew in crowds for an evening celebrating Lewisham’s diverse community. The Lewisham landlord opened the doors of its community building The Green Man on Tuesday 28 November to … Read more

Minister: Disabled people must do ‘their duty’ and work from home

Disabled people must work from home to do “their duty” or face losing benefits, a minister has said. Speaking to Sky News, Laura Trott, chief secretary to the Treasury, said: “Of course there should be … Read more

Latest member question: vulnerability policies

One of our members is looking for examples of vulnerability policies, where you may set out your approach to support and/or an enhanced service for customers based upon particular vulnerabilities they may have. If you … Read more

Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

Latest member question: tenant EDI data

Hi everyone! I know that this is a topic that has been discussed many times before. However I’m doing some digging around tenant EDI data response rates and what housing associations do, if they have … Read more

Data breaches put domestic abuse victims’ lives at risk, commissioner warns

Data breaches are putting the lives of domestic abuse victims at risk, the Information Commissioners Office (ICO) has warned. The warning comes after the ICO reprimanded seven organisations in the past 14 months for data … Read more

Opinion: Transforming digital services for residents

By Jess Ettridge, Connect 21 Facilitator – Strategic Improvement Team, Tenancy Super Guru Housing 21 is a leading not-for-profit provider of retirement living and extra care for older people of modest means. We operate in … Read more

Opinion: Supporting BAME residents into smaller homes

By Lee Bloomfield, Chief Executive of Manningham Housing Association Earlier this month I was asked to give oral evidence to the All-Party Parliamentary Group for Housing and Older People’s inquiry into the regeneration of outdated … Read more

Latest member question: EDI resident survey

Hi We are currently reviewing our EDI survey to residents and wanted to find the right wording and content to ask the question around disability.  We would initially ask – Do you have a disability … Read more

Older BAME housing association residents ‘need more support’ getting into smaller homes

The chief executive of Manningham Housing Association (MHA) has told a Westminster inquiry there needs to be better choices for older people from BAME communities to downsize their properties and receive a better offer of … Read more

HQN launches updated social housing regulation toolkit

HQN is delighted to announce our updated social housing regulation toolkit. The toolkit will help you to get ready for the start of what the minister says will be “Ofsted-style” inspections for housing. Every member … Read more

Housing association appoints new chief executive

Charmaine Simei will be the new chief executive of Tuntum Housing Association, succeeding Richard Renwick MBE who is due to retire in the autumn after almost three decades in the post. Ms Simei is currently … Read more

Severe maladministration found after council left vulnerable children in home with damp and mould

The Housing Ombudsman has found severe maladministration for a local authority for its lack of stage one complaint response on two separate occasions, which left a resident and her two vulnerable children in a home with damp … Read more

Opinion: A personal pledge to shape the future of housing leadership

By Elly Hoult, candidate for Chartered Institute of Housing vice presidency I am excited and honoured to step into the spotlight as a candidate for the position of vice president. This moment is a heartfelt … Read more

Opinion: We know what the problems are, but what about the solutions?

By Alysha Burrell, candidate for CIH vice presidency Skills shortages are crippling the housing market. There is inadequate investment in social housing, tenant and resident voices are rarely heard, and there is still a slow … Read more

Opinion: Everything begins at home

By Eileen Patterson MSc CIHCM, candidate for CIH vice presidency Everything begins at home. Having a decent safe and affordable home is a basic human right which impacts on life chances, health, education and employment … Read more

Opinion: Let’s regain our housing sector reputation!

By Hony Premlal, candidate for CIH vice presidency The prospect of serving as vice/president for CIH members presents an incredible opportunity for me to inspire our housing community to fight for our reputation. I am … Read more

Gypsy and Traveller communities ‘disproportionately’ impacted by energy crisis, research

New research finds many in the Gypsy, Traveller, Roma, and Nomadic (GTRNCs) communities have been left without government support during the energy crisis. The research, from National Energy Action in partnership with Friends, Families and … Read more

Ombudsman orders council to pay £thousands over delayed disability adaptations

The Housing Ombudsman has ordered a council to pay almost £13,000 to a resident after delays in providing his disability adaptations meant he was forced to undertake the work himself. Waverley Borough Council’s delay meant … Read more

Hello! from your new Network Business Manager

Hi! I’m Monica and I am your new Network Business Manager.  Just wanted to come on here and share my info: Email-           monica.teixei[email protected] Number –     0752 3919 622 Please feel … Read more

TSM survey

With the Tenant Satisfaction Measures now underway, we’re keen to check the progress members are making with their surveys and analysis. So, if you could spare 5 minutes to answer some simple questions, please click here. … Read more

Annual Conference 2023 – Kate Ratcliffe and Alistair McIntosh interview

Annual conference 2023 – Keynote address – Patrick Vernon OBE

Annual Conference 2023 – Housing’s Next Generation Highlights

New research shows struggle migrants face in private rented sector

Three quarters of migrants struggle to find somewhere affordable to live in the private rented sector. This is according to research conducted by Generation Rent and Migrant Organise. The findings, from a survey conducted with … Read more

New standards proposed by RSH – consultation launched

The Regulator of Social Housing (RSH) has launched a consultation on a new set of standards for all social landlords, designed to protect tenants and improve the service they receive. Social landlords (including councils and … Read more

Social Housing (Regulation) Act receives Royal Assent

Significant reforms to social housing have now become law as the new Social Housing (Regulation) Act has received Royal Assent. The new legislation means that poor landlords will be held to account, placing the needs … Read more

Housing’s Next Generation 2023 winner crowned at HQN annual conference

The 2023 Housing Quality Network annual conference welcomed not only a wealth of esteemed speakers, including Windrush campaigner, Patrick Vernon OBE, but it also hosted the final of Housing’s Next Generation 2023. The remaining four … Read more

Housing’s Next Generation competition – Grand Final Task 1 – your chance to get involved

Our candidates are in the running to become the new chief executive of an imaginary housing association. As part of the selection process, they have been asked to film a short video outlining the key … Read more

Housing Quality Magazine July 2023

In the July edition of HQM, we take a deep dive into the new regulatory regime and how social housing providers should be preparing. We talk to organisations that have been involved in the RSH … Read more