Meeting the Competence and Conduct Standard

Our package of training and consultancy has been created to support housing providers understand and implement the requirements set out in the Competence and Conduct Standard which was introduced in the Social Housing (Regulation) Act 2023. Once implemented, the Regulator of Social Housing will require you to evidence what measures you have put in place to meet the standard and how you are embedding professional knowledge, skills and behaviour throughout your resident-facing staff.

Our offer is multi-faceted and covers:

	Professionalism workshops – aimed at all frontline staff (both new and established) to explore and embed the expected professional attitudes and behaviours. Our workshops can be stand-alone, but we recommend that staff undertake all six modules as part of a holistic professionalism programme. This can either be done through our open cohorts or delivered as a package in-house. The topics covered over the course of approximately six months include: Module one: Professionalism Module two: Ethics and ethical decision making Module three: Equality, diversity and inclusion Module four: Stigma and stereotyping Module five: Knowledge and skills Module six: Making a difference. All workshops are approximately three hours and can be booked by contacting [email protected]
	Competence and conduct specialist training – learning and development/ HR professionals who will need to implement the relevant processes and procedures. Our tailored training includes sessions on: How to conduct knowledge and skills audits/training needs assessment How to develop a fit-for-purpose code of conduct/professional behaviour Developing effective appraisal processes How to develop a competency/behavioural framework How to conduct a meaningful appraisal/manage poor performance How to manage and develop talent.
	Consultancy services – this is aimed supporting learning and development/ HR professionals to put in place the practical requirements set out in the Competency and Conduct Standard. Building on our training offer, we can offer in-house support to: Review/develop your knowledge and skills audits Carry out your training needs assessment Audit/develop your code of conduct/professional behaviour Review your current appraisal processes Develop bespoke competency/behavioural frameworks Review performance management processes Plan your workforce strategy to support with talent development and succession planning.
	Coming soon Housing knowledge and skills workshops – designed for housing and non-housing staff to improve their broader knowledge and contextual understanding of the housing sector. Our workshops can be taken as one-off courses and/or as a top up to existing qualifications to fulfil the mandatory qualification requirement. The core areas covered will include: The history of social housing An overview of tenancy management Professional practice skills* Meeting the needs of tenants* Customer service skills* Housing law and regulation* Housing policy* Ethical practice Strategic and business planning Leadership and management Stakeholder engagement/partnership working All workshops are approximately two to three hours. These courses meet the Level 4 knowledge requirement set out for the mandatory qualifications in the Competence and Conduct Standard. *These courses meet the Level 5 knowledge requirement set out for the mandatory qualifications in the Competence and Conduct Standard.