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Benefits of this membership…

  • Expert briefings
  • Discounted event and training places
  • Access to all six HQN hubs
  • Free job vacancy advertisements
  • Ask the members service
  • Free networking groups
  • Regular updates
  • Access to My HQN.

Topics included:

  • Governance and compliance
  • Legislative and regulatory changes
  • Value for money
  • Customer service
  • Service performance and KPIs
  • Leadership and development
  • Business transformation and culture change.

Comms Fest 2024 – housing in the national spotlight

Location: HQN event – Public
25 April 2024 – 10:30am – 4:00pm

More details  

Housing Quality Network news feed

Job

HQN | Friday, 05 Apr 2024 – 15:32

HR Adviser

Are you an experienced HR professional looking for a new opportunity? We’re looking for someone who’s passionate in providing excellent customer service to the HR Business Partnering team where you’ll make sure an efficient and … Read more


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News

Max Salsbury | Wednesday, 03 Apr 2024 – 15:42

Social rent cap extended to 2026 as new regulatory regime kicks in

The existing social housing rent settlement will be rolled over by a further year until April 2026, meaning annual rent increases will continue to be capped at Consumer Price Index (CPI) +1% for 2025-26, the … Read more


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Job

HQN | Wednesday, 03 Apr 2024 – 11:21

Non-Executive Director

£6,365 per annum plus reasonable expenses LHP provides great homes and strong communities to more than 20,000 people across Lincolnshire. We manage around 12,250 homes and have a £50m annual turnover. We are a registered … Read more


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Job

HQN | Tuesday, 02 Apr 2024 – 9:20

Culture and Performance Co-ordinator

Reports to: Senior Culture and Performance Manager As an organisation we want to be the best and we know we need the most talented people to help us get there. Like us, you’ll have a … Read more


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News

Max Salsbury | Tuesday, 02 Apr 2024 – 9:00

The new regulatory regime has arrived. HQN speaks to the RSH!

No-one should be acting the April Fool on regulation. Social landlords have been told to prepare for the changes by the Regulator of Social Housing for at least two years, with the new framework in … Read more


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News

Max Salsbury | Tuesday, 02 Apr 2024 – 8:27

Opinion: Inspection is back. What does it mean for you?

By Alistair McIntosh, HQN CEO True to his word, Michael Gove has brought back inspection for social housing – thus reversing the mistake Grant Shapps made by abolishing it in the first place. But Shapps … Read more


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Job

HQN | Thursday, 28 Mar 2024 – 16:09

Customer Service Advisor

 For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough.  We are as passionate now as we have ever been about making Warrington a … Read more


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News

Max Salsbury | Thursday, 28 Mar 2024 – 9:53

Shared ownership ‘drastically failing to deliver route to homeownership’, say MPs

Shared ownership

Shared ownership schemes are drastically failing to deliver an affordable route to homeownership for too many people, while subjecting buyers to rising rents, uncapped service charges, and a disproportionate exposure to repair and maintenance costs, MPs have said. In a new report, the Levelling Up, Housing and … Read more


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Job

HQN | Wednesday, 27 Mar 2024 – 16:08

Regional Head of Communities (North)

It’s an exciting time to join emh as we grow our Communities Team, with a focus on increasing our presence in the communities we serve.  In this new role, you will be responsible for leading … Read more


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News

Max Salsbury | Wednesday, 27 Mar 2024 – 12:53

Opinion: A critical look at building regulations Oct 2023 – accessibility concerns in high-rise buildings

In this personal blog, Nu McAdam, a resident of Hyde Housing Association, highlights their concerns with the current regulations and calls on the government to do better. Nu, an accessibility consultant and researcher, is quadriplegic … Read more


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News

Max Salsbury | Wednesday, 27 Mar 2024 – 12:01

Housing association shortlisted for safety and compliance awards

Safety

Saffron Housing Trust has been shortlisted for The Association of Safety Compliance Professionals’ (ASCP) Safety & Compliance Awards – a major national ceremony championing safety in housing. Saffron’s Electrical and Risk and Compliance teams have … Read more


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News

Max Salsbury | Wednesday, 27 Mar 2024 – 10:49

Opinion: Leeds Jewish Housing Association’s journey to embed resident engagement

By Simon Phillips, Community Engagement Officer I’m going to start with three honest confessions. Number one: I don’t like statistics at all! I much prefer to read or listen to the lived experiences of people, … Read more


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News

Max Salsbury | Wednesday, 27 Mar 2024 – 10:21

Social landlord awards almost £150k to environmental projects

Clarion Futures, the charitable foundation of Clarion Housing Group, has awarded £145,800 in funding to support environmental projects across the country. The Community Green Grants Programme offered grants of up to £7,500 to organisations delivering … Read more


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Job

HQN | Tuesday, 26 Mar 2024 – 16:58

Customer Experience Planner

Directorate: Customer, Place and Services Job Title: Customer Experience Planner (Permanent) Hours: 37 hours per week (to be worked flexibly in line with business needs) Salary: £27,023 per annum Location: Based at Gadbrook Park, Northwich. … Read more


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News

Max Salsbury | Tuesday, 26 Mar 2024 – 14:14

Social landlords announce new common board

Two social landlords have announced the formation of a new common board. Mount Green and Greenoak are both part of the Stonewater group and collectively manage more than 2,000 homes across Surrey and Sussex. The … Read more


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Job

HQN | Tuesday, 26 Mar 2024 – 9:27

Employment Support Co-ordinator (Permanent)

Directorate: Customer, Place and Services Job Title: Employment Support Co-ordinator (Permanent) Hours: 37 Hours per week (to be worked flexibly in line with business needs) Salary: £26,761 per annum (plus Casual car user allowance) Location: … Read more


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News

Max Salsbury | Tuesday, 26 Mar 2024 – 9:14

Housing Ombudsman launches consultation on good practice approach

The Housing Ombudsman has launched a consultation for social housing landlords on its proposed approach for issuing good practice and potential topics. The Social Housing (Regulation) Act 2023 gives the ombudsman the power to issue … Read more


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News

Max Salsbury | Monday, 25 Mar 2024 – 10:36

Housing Ombudsman issues complaint handling learning in latest report

The Housing Ombudsman has released its latest Complaint Handling Failure Order report, sharing learning where it has seen poor complaint handling in the previous quarter. There was a significant reduction in the number of orders … Read more


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News

Max Salsbury | Monday, 25 Mar 2024 – 10:31

Government failing to protect vulnerable from-cost of living crisis

600,000 more people, half of them children, are living in absolute poverty, the government’s preferred measure of poverty, official annual figures have revealed. This is the second year in a row absolute poverty has increased. … Read more


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News

Max Salsbury | Monday, 25 Mar 2024 – 10:22

Government failing to fix adult social care crisis, warning

The government is falling short on its promise to “fix the crisis in social care” as chronic understaffing, rising waiting lists and patchwork funding place sustains pressure on local authorities, a report has warned. In … Read more


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News

Jon Land | Thursday, 21 Mar 2024 – 10:17

Housing Ombudsman highlights complaint handling learning ahead of Code becoming statutory

The Housing Ombudsman has released its latest Complaint Handling Failure Order report, sharing learning where it has seen poor complaint handling in the previous quarter. Ahead of the Complaint Handling Code becoming statutory on 1 … Read more


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News

Max Salsbury | Wednesday, 20 Mar 2024 – 16:08

A week in climate change, 20 March

If you don’t like ice very much, then famously ice-haunted area the Arctic could be the place for you in a few years. For, according to researchers from the University of Colorado Boulder, the polar … Read more


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Job

HQN | Wednesday, 20 Mar 2024 – 15:35

Customer Feedback Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more


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Job

HQN | Wednesday, 20 Mar 2024 – 15:34

Business Support Administrator – 16 month Mat cover contract

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more


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News

Max Salsbury | Wednesday, 20 Mar 2024 – 11:36

Tenants ‘could save’ £400 a year as government offers £75m towards efficiency upgrades

The government claims that social housing tenants could save as much as £400 a year on their energy bills after it awarded £75 million from the Social Housing Decarbonisation Fund towards free upgrades to tenants’ … Read more


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News

Max Salsbury | Wednesday, 20 Mar 2024 – 9:57

London residents to benefit from decarbonisation funding

Residents in some of a London borough’s least energy-efficient properties are set to benefit after the council secured £1.7m in grant funding from the Social Housing Decarbonisation Fund (SHDF) programme. Haringey Council says it will … Read more


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News

Max Salsbury | Wednesday, 20 Mar 2024 – 8:31

RAAC found in dozens of Welsh social housing properties

A Welsh social housing provider has revealed that 60 of its homes are affected by reinforced autoclaved aerated concrete (RAAC). Trivallis says the properties on the Gower estate in Hirwaun are the only homes it … Read more


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News

Max Salsbury | Tuesday, 19 Mar 2024 – 9:18

Ombudsman: Fungi growth and damp and mould among social landlord’s failings

The Housing Ombudsman has made four findings of severe maladministration for Guinness Partnership, after vulnerable children were left living in damp and mould for three years and another resident suffered with fungi growing in one … Read more


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News

Max Salsbury | Monday, 18 Mar 2024 – 15:19

Housing Ombudsman awards £40,000 in compensation after damp and mould complaints

The Housing Ombudsman has awarded £40,000 in compensation to residents after they were left in dire damp and mould conditions by Lewisham Council. It comes as the ombudsman found three findings of severe maladministration by … Read more


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News

Max Salsbury | Monday, 18 Mar 2024 – 14:13

‘Mission impossible’: Social housing £700m budget ‘black hole’ warning

New analysis suggests that social rent levels set by the government will leave London’s boroughs with a “black hole” in their social housing finances of up to £700 million over the next four years. Cross-party … Read more


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Fix it, cost for it: Rechargeable repairs – maximising income and minimising debt

Location: HQN event – Virtual
17 April 2024 – 10:30am – 1:30pm

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Comms Fest 2024 – housing in the national spotlight

Location: HQN event – Public
25 April 2024 – 10:30am – 4:00pm

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Social housing regulation – what you need to know

Location: HQN event – Virtual
30 April 2024 – 10:30am – 12:30pm

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How to manage your managing agents – a practical workshop

Location: HQN event – Virtual
30 April 2024 – 10:30am – 1:30pm

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Boards under the spotlight: Fit for purpose governance in the new regulatory world

Public training – Live virtual
19 April 2024 – 10:00am – 1:00pm

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Complaint handling workshop

Public training – Live virtual
22 April 2024 – 1:00pm – 4:00pm

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Customer complaint handling workshop

Public training – Live virtual
24 April 2024 – 10:00am – 1:00pm

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