Benefits of this membership…

Expert briefings
Discounted event and training places
Access to all five HQN hubs
Free job vacancy advertisements
Ask the members service
Free networking groups
Regular updates
Access to My HQN.

Topics included:

Consumer standards
Inspection
Tenant satisfaction
Complaints
Competence and conduct
Policy
Governance and compliance
Legislative and regulatory changes
Communications
Estate services.

The future of social housing allocations

Location: HQN event – Virtual
16 June 2026 – 9:30am – 1:00pm

More details

The rise of AI in social housing

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The rise of ‘for-profit’ housing providers

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News

Max Salsbury | Friday, 12 Jun 2026 – 16:29

A week in climate change, 12 June

Short and sweet this week, as, well, it’s just short and sweet this week. Actually, it’s not at all sweet. After last week’s warnings that El Niño was gearing up for something big and sinister, … Read more

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News

Rob Gershon | Thursday, 11 Jun 2026 – 13:04

Opinion: So many announcements, so little change

From the King’s Speech to leadership jostling to continuing announcements about practice and policy, the sense of momentum that things might be happening around the sector is high, but Rob Gershon wonders whether it’s more … Read more

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News

Max Salsbury | Thursday, 11 Jun 2026 – 10:39

RSH finalises requirements for electrical safety checks Tenant Satisfaction Measure

The Regulator of Social Housing (RSH) has introduced its new Tenant Satisfaction Measure for electrical safety checks. The TSM comes into effect from today (Thursday 11 June 2026), and all large social housing landlords in … Read more

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News

Max Salsbury | Wednesday, 10 Jun 2026 – 15:13

Opinion: Kind of Blue – RSH consumer reports from 10 June

By Alistair McIntosh, HQN CEO Let’s start this week’s review of RSH consumer ratings at Cobalt. Thankfully, it’s good news. Back in August 2024, Cobalt scored C2 at inspection. Now, after “responsive engagement” with the … Read more

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News

Max Salsbury | Wednesday, 10 Jun 2026 – 10:59

Housing association CEO to step down after eight years

Emma Palmer, Chief Executive of Eastlight Community Homes, is to step down from her role on 24 June 2026, after eight years with the social landlord. During her time at Eastlight Emma has led a … Read more

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News

Max Salsbury | Wednesday, 10 Jun 2026 – 9:51

C1 grading for social landlord as RSH publishes latest regulatory judgements

Social landlord Cobalt Housing Limited has been given a consumer regulation upgrade to C1 in the latest regulatory judgements published by the Regulator of Social Housing (RSH). The regulator concluded that Cobalt had made the … Read more

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Job

HQN | Wednesday, 10 Jun 2026 – 0:00

Workplace Solutions Team Leader

Your new role Are you experienced in delivering high quality planned and reactive maintenance services in a corporate estate environment, whilst keeping customers at the heart of everything you do? We’re excited to be looking … Read more

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Job

HQN | Wednesday, 10 Jun 2026 – 0:00

Workplace Solutions Team Leader

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News

Jon Land | Tuesday, 09 Jun 2026 – 13:31

RSH on mission to help sector deliver ‘more and better’ social homes

The Regulator of Social Housing (RSH) has set out how it proposes to “update and future-proof” economic regulation to help the sector deliver “more and better” social homes. RSH this week set out its plans … Read more

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News

Jon Land | Tuesday, 09 Jun 2026 – 12:48

Opinion: Summer Specials

By Alistair McIntosh, chief executive, HQN Yes, it’s that time of the year when we want sunbed reading. And the housing sector is doing its best to help. The RSH sets out its ideas for … Read more

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Job

HQN | Monday, 08 Jun 2026 – 0:00

Head of Governance

This is a critical leadership role focused on governance and regulatory assurance across our Registered Providers. In this role, you will: Shape the governance framework Influence Board and Committee effectiveness Ensure regulatory compliance and assurance … Read more

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News

Max Salsbury | Friday, 05 Jun 2026 – 15:51

A week in climate change, 5 June

El Nino (Dutch for ‘draughty watering can’, I think, though you might want to check that) is brewing and would seem to have some terrible plans. According to the woke soy boys down at the … Read more

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News

Max Salsbury | Thursday, 04 Jun 2026 – 9:58

Pivotal moment: Regulator de-registers housing association

The Regulator of Social Housing (RSH) has de-registered Pivotal Housing Association from the register of social housing providers. The RSH says it has taken action due to Pivotal’s persistent and long-standing failure to deliver the … Read more

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Job

HQN | Thursday, 04 Jun 2026 – 0:00

Head of Contact Operations

Your new role We’re delighted to be recruiting for a Head of Contact Operations to lead the teams that are, for most of our customers, the voice of Abri. Reporting to the Director of Customer … Read more

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Job

HQN | Thursday, 04 Jun 2026 – 0:00

Planning & Data Administrator

What You’ll Do: Job duties Support the Asset Management team in collecting, analysing, and maintaining asset performance data across the property portfolio, contributing to accurate reporting and informed decision-making. Coordinate, schedule, and manage appointments for … Read more

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Job

HQN | Thursday, 04 Jun 2026 – 0:00

Data Protection and Information Governance Lead

About The Role As our Data Protection and Information Governance Lead, you will act as the organisation’s statutory Data Protection Officer, taking responsibility for all aspects of data protection, GDPR compliance and privacy governance. You … Read more

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News

Max Salsbury | Wednesday, 03 Jun 2026 – 16:24

Lower income areas most at risk from pest control problems, report

Residents in lower income areas are most at risk of pest problems but also face higher costs and limited access to local authority pest control, a new report has found. The No Small Matter report, commissioned by British Pest … Read more

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News

Max Salsbury | Wednesday, 03 Jun 2026 – 14:27

Social landlord proposes 1,600-home transfer

A transfer of 1,600 homes from Mount Green Housing Association Limited to Stonewater has been proposed, with a consultation period now taking place. Mount Green joined the Stonewater Group as a subsidiary in 2024, and … Read more

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News

Jon Land | Wednesday, 03 Jun 2026 – 10:52

Social landlords continue to invest in new and existing homes but financial pressures loom large – RSH

Social housing providers are continuing to secure funding to support investment in new and existing stock despite the challenging operating environment, the Regulator of Social Housing (RSH) has said. In its latest quarterly survey of … Read more

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News

Max Salsbury | Wednesday, 03 Jun 2026 – 9:55

Opinion: Slot machine – RSH inspection reports from 27 May

By Alistair McIntosh, HQN CEO Key points from inspection reports 27 May – delayed as your correspondent stuck in queues at Rhodes Airport Liverpool is fast becoming the capital of the C1s. Poor old Arne … Read more

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News

Jon Land | Tuesday, 02 Jun 2026 – 11:03

Domestic abusers to be evicted under new Social Housing Bill

Domestic abusers will be evicted from social housing, and victims will be able to stay safely in their communities, under the new Social Housing Bill, which returned to Parliament for its second reading this week. … Read more

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News

Jon Land | Tuesday, 02 Jun 2026 – 10:44

Social housing regulator launches two-year project to evaluate impact of consumer regulation

The Regulator of Social Housing (RSH) has announced the launch of a two-year project to evaluate the impact of its approach to consumer regulation. The regulator says it wants to evidence what impact the reforms – … Read more

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News

Max Salsbury | Friday, 29 May 2026 – 17:00

A week in climate change, 29 May

Apart from those perhaps working near-constantly in fridges, most UK-based human lifeforms experienced an uptick in temps this week. Hottest May day ever, it has been declared – but wait! Wait say the ‘Wait!’ sayers: … Read more

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News

Max Salsbury | Thursday, 28 May 2026 – 13:15

Homeowner solar installs outpacing council tenants, data shows

Private rooftop solar adoption grew around 43% faster than council deployment over the past year, according to data obtained by British solar company Gryd – deepening concerns that social housing tenants are being left behind … Read more

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News

Max Salsbury | Thursday, 28 May 2026 – 8:53

Council left domestic abuse survivor and child without a home by ignoring its own legal duties

South Gloucestershire Council turned away a domestic abuse survivor and her young children when they urgently needed help, after fundamentally misapplying the law designed to protect victims, the Local Government and Social Care Ombudsman has … Read more

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News

Max Salsbury | Thursday, 28 May 2026 – 8:45

Housing Ombudsman urges social landlords to ‘avoid apathy’ on window disrepair

The Housing Ombudsman is urging social landlords to “avoid apathy” on window disrepair as it releases its latest ‘learning from severe maladministration’ report. The report, which comes two years after the ombudsman’s first intervention on … Read more

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News

Max Salsbury | Wednesday, 27 May 2026 – 13:34

Committee: Government must go further and faster on commonhold and leasehold reform

The Housing, Communities and Local Government (HCLG) Committee has said that the government’s draft Commonhold and Leasehold Reform Bill needs to go further and faster to meet leaseholders’ expectations and deliver on previous pledges. The … Read more

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News

Max Salsbury | Wednesday, 27 May 2026 – 11:28

Obituary: Hattie Llewelyn-Davies

Eastlight Community Homes, Watford Community Housing and Thrive Homes have announced with great sadness that Hattie Llewelyn-Davies passed away on Saturday, 23 May 2026, following a short illness. Hattie, who was awarded an OBE in 2004 … Read more

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News

Max Salsbury | Wednesday, 27 May 2026 – 11:21

Energy regulator announces price cap to rise 13% in July

Energy regulator Ofgem has announced a 13% increase of the energy price cap for the period covering 1 July to 30 September 2026. The price cap refers to the default tariff applied when a customer … Read more

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News

Max Salsbury | Wednesday, 27 May 2026 – 11:12

Housing associations announce merger plans

Two south Manchester-based housing associations have announced they are in talks to merge. Southway Housing Trust and Wythenshawe Community Housing Group say the proposed new organisation would become the largest provider of social housing in … Read more

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