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Housing Quality Network

The Housing Quality Network keeps you up to date on the latest developments in the housing world. Covering government policy, regulation, governance, customer satisfaction and a whole lot more, the network is the place where policy meets practice. It’s also the home of our free-to-join knowledge hubs, covering complaints, leadership and organisational development, estate services and rent compliance.

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Topics included:

  • Consumer standards
  • Inspection
  • Tenant satisfaction
  • Complaints
  • Competence and conduct
  • Policy
  • Governance and compliance
  • Legislative and regulatory changes
  • Communications
  • Estate services.

Network podcasts
HQN podcast

Reflections on Grenfell nine years on

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HQN podcast

The rise of AI in social housing

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Housing Quality Network news feed

News

Max Salsbury | Friday, 03 Jul 2026 – 13:18

A week in climate change, 3 July

“Property. The whole f*****g thing’s about property.” (The Thin Red Line, 1998) Our burning little ball of space-zipping rock has become such a silly place lately that new frontiers in silliness are often hard to … Read more


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News

Max Salsbury | Friday, 03 Jul 2026 – 8:20

Fix service charges before ground rents, leaseholders tell government

An independent survey of 2,000 leaseholders has found that the issues dominating Westminster’s leasehold debate are not the issues dominating leaseholders’ everyday lives. Instead, respondents overwhelmingly pointed to rising service charges, transparency and building management as the … Read more


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News

Max Salsbury | Thursday, 02 Jul 2026 – 8:50

Ombudsman: Awaab’s Law case lessons central to ending roof leak disruption

Learning lessons from Awaab’s Law cases is central to ending the disruption caused by roof leaks, the Housing Ombudsman’s latest ‘learning from severe maladministration’ report has revealed. According to the report, reasons for service failures … Read more


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Job

HQN | Tuesday, 30 Jun 2026 – 0:00

Executive Assistant

We are currently looking for 2 x Executive Assistants to join The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of … Read more


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News

Gareth Young | Monday, 29 Jun 2026 – 16:56

Most victims and witnesses of ASB do not report it, new polling finds

Nearly two-thirds of victims and witnesses of anti-social behaviour did not report it to anyone, according to new YouGov polling published to mark ASB Awareness Week 2026. The findings suggest a growing gap between people’s … Read more


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News

Max Salsbury | Thursday, 25 Jun 2026 – 14:06

Disabled teenager left without vital medical equipment after council housing failures, ombudsman finds

A disabled teenager was left unable to use their wheelchair or access essential medical equipment following major surgery, because of avoidable failures by a London council, the Local Government and Social Care Ombudsman has found. … Read more


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News

Max Salsbury | Thursday, 25 Jun 2026 – 9:48

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

The Housing Ombudsman has provided an overview of the common themes from its further investigation reports in its latest Insight report. Where its data identifies reoccurring service failings, the ombudsman says it engages with landlords to understand what is … Read more


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News

Rob Gershon | Wednesday, 24 Jun 2026 – 13:16

Opinion: Quis Custodiet the Ministry of Housing?

Recently the National Audit Office (NAO) completed an investigation into shared ownership, concluding it didn’t really meet any of its original goals around affordability or homeownership for many of those who’d tried it, particularly those … Read more


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News

Max Salsbury | Wednesday, 24 Jun 2026 – 12:30

Four more social landlords get C1 ratings in regulator’s latest judgement batch

Four social housing landlords have received C1 consumer grades in the Regulator of Social Housing’s (RSH) latest round of regulatory judgements. Croydon Churches Housing Association (CCHA), Livv Housing Group (Livv), Prima Housing Group (Prima) and … Read more


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News

Gareth Young | Wednesday, 24 Jun 2026 – 10:10

NAO to examine quality of social housing in England

The National Audit Office (NAO) is planning a study into the quality of social housing in England, with publication scheduled for winter 2026/27. The work will examine the quality of existing social housing and consider … Read more


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News

Gareth Young | Wednesday, 24 Jun 2026 – 1:00

NAO urges HMRC to learn lessons from Child Benefit data-matching rollout

HMRC has been urged to strengthen governance and risk management after a data-matching exercise aimed at tackling Child Benefit fraud and error led to thousands of eligible claimants having payments stopped without warning. A National … Read more


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News

Max Salsbury | Tuesday, 23 Jun 2026 – 13:57

Opinion: Engaging residents with sustainability goals

By Henry Smith, Sustainability Lead, Phoenix Community Housing Resident engagement is the backbone of Phoenix’s model as a resident-led housing association but persuading our residents of the benefits of our sustainability goals hasn’t been easy. … Read more


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News

Gareth Young | Tuesday, 23 Jun 2026 – 12:40

Riverside to refurbish 29 empty Liverpool homes for social housing

Riverside is investing more than £1.4m to refurbish 29 long-term empty homes in the Smithdown area of Liverpool, bringing them back into use for social housing tenants. The programme covers properties on Holmes Street, Longfellow … Read more


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News

Gareth Young | Tuesday, 23 Jun 2026 – 12:05

Councils given new powers to fine landlords up to £7,000 over serious housing hazards

Councils in England can now issue fines of up to £7,000 where landlords fail to address serious hazards in rented homes, under new powers introduced through the Renters’ Rights Act, the government has announced. The … Read more


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Job

HQN | Thursday, 18 Jun 2026 – 0:00

Head of Housing Performance & Insight

This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council. We’re on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes … Read more


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News

Max Salsbury | Wednesday, 17 Jun 2026 – 10:46

Council begins first new council homes in a generation

Housing association L&Q and Merton Council have celebrated construction starting on more than 75 new homes. L&Q will project manage and construct more than 75 new affordable rented homes in partnership with the council, There … Read more


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News

Max Salsbury | Wednesday, 17 Jun 2026 – 9:20

Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases 

The Housing Ombudsman has published the findings of two wider orders for two different social landlords that relate to pest infestations. In both cases, the ombudsman used its powers to order the Guinness Partnership and … Read more


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News

Max Salsbury | Tuesday, 16 Jun 2026 – 15:07

£40m revolving credit facility agreed to support development of affordable homes

Lloyds has agreed a new £40 million revolving credit facility (RCF) with Westward Housing Group, doubling its existing £20 million in RCF support for the social landlord. Westward provides affordable housing in the South West, … Read more


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News

Max Salsbury | Friday, 12 Jun 2026 – 16:29

A week in climate change, 12 June

Short and sweet this week, as, well, it’s just short and sweet this week. Actually, it’s not at all sweet. After last week’s warnings that El Niño was gearing up for something big and sinister, … Read more


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News

Rob Gershon | Thursday, 11 Jun 2026 – 13:04

Opinion: So many announcements, so little change

From the King’s Speech to leadership jostling to continuing announcements about practice and policy, the sense of momentum that things might be happening around the sector is high, but Rob Gershon wonders whether it’s more … Read more


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News

Max Salsbury | Thursday, 11 Jun 2026 – 10:39

RSH finalises requirements for electrical safety checks Tenant Satisfaction Measure

The Regulator of Social Housing (RSH) has introduced its new Tenant Satisfaction Measure for electrical safety checks. The TSM comes into effect from today (Thursday 11 June 2026), and all large social housing landlords in … Read more


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News

Max Salsbury | Wednesday, 10 Jun 2026 – 15:13

Opinion: Kind of Blue – RSH consumer reports from 10 June

By Alistair McIntosh, HQN CEO Let’s start this week’s review of RSH consumer ratings at Cobalt. Thankfully, it’s good news. Back in August 2024, Cobalt scored C2 at inspection. Now, after “responsive engagement” with the … Read more


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News

Max Salsbury | Wednesday, 10 Jun 2026 – 10:59

Housing association CEO to step down after eight years

Emma Palmer, Chief Executive of Eastlight Community Homes, is to step down from her role on 24 June 2026, after eight years with the social landlord. During her time at Eastlight Emma has led a … Read more


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News

Max Salsbury | Wednesday, 10 Jun 2026 – 9:51

C1 grading for social landlord as RSH publishes latest regulatory judgements

Social landlord Cobalt Housing Limited has been given a consumer regulation upgrade to C1 in the latest regulatory judgements published by the Regulator of Social Housing (RSH). The regulator concluded that Cobalt had made the … Read more


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Job

HQN | Wednesday, 10 Jun 2026 – 0:00

Workplace Solutions Team Leader

Your new role Are you experienced in delivering high quality planned and reactive maintenance services in a corporate estate environment, whilst keeping customers at the heart of everything you do? We’re excited to be looking … Read more


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Job

HQN | Wednesday, 10 Jun 2026 – 0:00

Workplace Solutions Team Leader

Your new role Are you experienced in delivering high quality planned and reactive maintenance services in a corporate estate environment, whilst keeping customers at the heart of everything you do? We’re excited to be looking … Read more


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News

Jon Land | Tuesday, 09 Jun 2026 – 13:31

RSH on mission to help sector deliver ‘more and better’ social homes

The Regulator of Social Housing (RSH) has set out how it proposes to “update and future-proof” economic regulation to help the sector deliver “more and better” social homes. RSH this week set out its plans … Read more


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News

Jon Land | Tuesday, 09 Jun 2026 – 12:48

Opinion: Summer Specials

By Alistair McIntosh, chief executive, HQN Yes, it’s that time of the year when we want sunbed reading. And the housing sector is doing its best to help. The RSH sets out its ideas for … Read more


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Job

HQN | Monday, 08 Jun 2026 – 0:00

Head of Governance

This is a critical leadership role focused on governance and regulatory assurance across our Registered Providers. In this role, you will: Shape the governance framework Influence Board and Committee effectiveness Ensure regulatory compliance and assurance … Read more


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News

Max Salsbury | Friday, 05 Jun 2026 – 15:51

A week in climate change, 5 June

El Nino (Dutch for ‘draughty watering can’, I think, though you might want to check that) is brewing and would seem to have some terrible plans. According to the woke soy boys down at the … Read more


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Network news

A week in climate change, 3 July

More details  

Fix service charges before ground rents, leaseholders tell government

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Ombudsman: Awaab’s Law case lessons central to ending roof leak disruption

More details  

Most victims and witnesses of ASB do not report it, new polling finds

More details  

Disabled teenager left without vital medical equipment after council housing failures, ombudsman finds

More details  

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

More details  

Opinion: Quis Custodiet the Ministry of Housing?

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Four more social landlords get C1 ratings in regulator’s latest judgement batch

More details  

Network resources

English Devolution and Community Empowerment Act

02 Jul 2026

View / download  more info

Private rented sector policy update (71)

02 Jul 2026

View / download  more info

Behind the headlines: All change for economic regulation?

23 Jun 2026

View / download  more info

Opening the door: Changes to support necessary access to social tenants’ homes (revised June 2026)

18 Jun 2026

View / download  

Network events

The Housing Quality Network annual conference 2026: Navigating change – Regulation, risk and the future of housing

HQN event – Virtual,Public
14 July 2026 – 10:30am – 5:00pm

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Awaab’s Law phase 2 overview: Data, governance, culture and the impact on customer satisfaction

HQN event – Virtual
21 July 2026 – 9:30am – 12:30pm

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Awaab’s Law phase 2: Fall hazards

HQN event – Virtual
28 July 2026 – 9:30am – 11:00am

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Consumer standards summer school: how to be inspection-ready

HQN event – Virtual
29 July 2026 – 9:30am – 11:00am

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Network training

Complaint handling workshop

Public training – Live virtual
07 July 2026 – 9:30am – 12:30pm

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An introduction to Awaab’s Law for non-technical staff

Public training – Live virtual
08 July 2026 – 9:30am – 4:00pm

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An introduction to Consumer Standards

Public training – Live virtual
15 July 2026 – 9:30am – 12:30pm

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How possession proceedings work in the county court (England only)

Public training – Live virtual
04 August 2026 – 10:00am – 4:00pm

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