Benefits of this membership…

Expert briefings
Discounted event and training places
Access to all five HQN hubs
Free job vacancy advertisements
Ask the members service
Free networking groups
Regular updates
Access to My HQN.

Topics included:

Consumer standards
Inspection
Tenant satisfaction
Complaints
Competence and conduct
Policy
Governance and compliance
Legislative and regulatory changes
Communications
Estate services.

Awaab’s Law phase 2: Fall hazards

HQN event – Virtual
28 July 2026 – 9:30am – 11:00am

More details

Making affordable rural housing happen

Listen now

The British Housing Scandal – an interview with Daniel Hewitt

Listen now

News

Sam Wiggle | Wednesday, 22 Jul 2026 – 11:56

Inside the C1 club: How social housing’s top performers made the grade

While more and more housing providers are joining the regulator’s exclusive C1 club, it can be hard to understand the reasons why from the short and succinct judgement reports. As part of HQN’s wider inspection … Read more

Please Login to like, comment and share this content

News

Jon Land | Tuesday, 21 Jul 2026 – 13:44

Rayner returns as Housing Secretary in Burnham’s first cabinet

Prime Minister Andy Burnham has appointed Angela Rayner as Secretary of State for Housing, Communities and Local Government in his first cabinet. The move marks a return to MHCLG for Rayner, who previously served in … Read more

Please Login to like, comment and share this content

News

Sam Wiggle | Tuesday, 21 Jul 2026 – 11:52

Andy Roe interview: ‘There’s still a job to be done’

As former commissioner of the London Fire Brigade and now as chair of the Building Safety Regulator, Lord Andy Roe is continuing a personal mission to make the country’s built environment as safe as possible. … Read more

Please Login to like, comment and share this content

Job

HQN | Tuesday, 21 Jul 2026 – 0:00

Board Members and Audit and Risk Committee Member

Help Shape the Future of Housing in Greater Cambridge Hundred Houses Society is a charitable housing association managing 1,500 homes across Greater Cambridge. We are seeking new Board Members and an Independent Audit & Risk … Read more

Please Login to like, comment and share this content

News

Jon Land | Monday, 20 Jul 2026 – 15:09

PM Burnham launches drive to end rough sleeping ‘at the earliest opportunity’

Andy Burnham used his first speech as Prime Minister to launch an “urgent national drive” to end rough sleeping “at the earliest opportunity”. Number 10 said the announcement will be backed “from day one” by … Read more

Please Login to like, comment and share this content

HQM

Sam Wiggle | Thursday, 16 Jul 2026 – 11:12

Housing Quality Magazine July 2026

In the July 2026 edition of our quarterly magazine, we have an exclusive interview with Andy Roe, former commissioner of the London Fire Brigade and current chair of the Building Safety Regulator about the impact … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 15 Jul 2026 – 15:07

Total take-up of state support would reduce pensioner poverty by 15%, research

New research from national charity Independent Age shows that full take-up of Pension Credit, pensioner Housing Benefit and Council Tax Reduction could lift 280,000 older people out of poverty across the UK and reduce pensioner … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 15 Jul 2026 – 14:55

Interim Housing Ombudsman appointed

The Ministry of Housing, Communities and Local Government has appointed current Chief Operating Officer Andrea Keenoy as interim Housing Ombudsman. Following a recent campaign for the next Housing Ombudsman, the minister has decided not to … Read more

Please Login to like, comment and share this content

News

Gareth Young | Wednesday, 15 Jul 2026 – 11:07

Awaab’s Law phase 2 confirmed for November

Social landlords in England will need to meet strict new timescales for tackling a much wider range of health and safety hazards from 30 November 2026. The second phase of Awaab’s Law will extend the … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 15 Jul 2026 – 9:30

NAO: Workforce must increase to deliver 1.5 million new homes

The government’s ambitions to build 1.5 million homes, upgrade home energy standards, and deliver a £725 billion long-term infrastructure pipeline will depend on a significant expansion to the construction workforce, according to a new report from the National Audit Office … Read more

Please Login to like, comment and share this content

Job

HQN | Tuesday, 14 Jul 2026 – 0:00

HomeCare Customer Lead x2

Your new role We’re excited to be looking for a two Homecare Customer Leads in to join our busy Central Operations and Support team to help provide fantastic service to our customers covering South East and London cases. This is a fixed … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Friday, 10 Jul 2026 – 15:14

A week in climate change, 10 July

As we glare at the dismal spectacle of celebrity race-baiter Nigel Farage desperately trying to avoid scrutiny of his ‘gifts’, and marvel at the very real possibility that he might be defeated in the by-election … Read more

Please Login to like, comment and share this content

News

Rob Gershon | Friday, 10 Jul 2026 – 11:20

Opinion: Got to pick a pocket. Or two

It’s right that we should celebrate the eventual end of the Vagrancy Act (1824), finally kicked into the sea on 29 June this year – 2026. Even at its inception, the law was criticised for … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 09 Jul 2026 – 13:51

Opinion: The Burnham Effect on regulation

By Alistair McIntosh, HQN CEO What difference will Andy Burnham make when he gets to Number 10 – both of them! We know that he sets high standards via the Greater Manchester Landlord Charter. But … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 09 Jul 2026 – 10:15

Regulator publishes revised consumer standards and requirements

The Regulator of Social Housing (RSH) is set to introduce new measures aimed at increasing transparency for social housing tenants in England and raising standards across the sector. The RSH has published the outcome of … Read more

Please Login to like, comment and share this content

News

Rob Gershon | Thursday, 09 Jul 2026 – 10:06

Opinion: Dear Mr Burnham, don’t read the other housing letters

It’s great how we all seem to be on first name terms now, dude, with every Think Tank, Dick and Harry scurrying to pen you a little Dear Andy letter. These seem more popular than … Read more

Please Login to like, comment and share this content

News

Lewis Kinch | Thursday, 09 Jul 2026 – 8:07

Opinion: The residents front of Judea

There’s been a lot of talk in recent months about a national voice for tenants (or residents, or customers, which is a whole other conversation). In theory, the idea of a body that represents social … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 08 Jul 2026 – 14:25

HQN associate wins housing management award

An HQN associate has become one of the winners of the Inside Housing Management 30. Karl Maple, who is an associate for the HQN Rent Income Excellence Network, took one of the prizes for the … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 08 Jul 2026 – 14:13

Social landlords get their first consumer grades in latest RSH regulatory judgements

Two housing associations and two local authorities received their first consumer grades from the Regulator of Social Housing (RSH) in regulatory judgements published today (Wednesday 8 July 2026). Aster Group received a C1, while Charnwood … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 08 Jul 2026 – 7:40

Rule change will see supported housing residents keep more of their earnings

The government says that more than 300,000 residents in supported housing and temporary accommodation will no longer face a drop in income when increasing their working hours, after new rules were laid out in parliament this week. According … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Wednesday, 08 Jul 2026 – 7:29

Opinion: How data can help prioritise repairs by household need, not property condition

By David Atkinson, product lead for asset management – NEC Housing at NEC Software Solutions The government’s recent review into the allocation and use of social housing is likely to increase scrutiny across the sector … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Tuesday, 07 Jul 2026 – 14:59

Social landlord appeals RSH decision to remove it from register

Social landlord Pivotal Housing Association has appealed the Regulator of Social Housing’s (RSH) decision to remove it from the registered providers list. The RSH took action at the end of May due to Pivotal’s persistent … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Friday, 03 Jul 2026 – 13:18

A week in climate change, 3 July

“Property. The whole f*****g thing’s about property.” (The Thin Red Line, 1998) Our burning little ball of space-zipping rock has become such a silly place lately that new frontiers in silliness are often hard to … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Friday, 03 Jul 2026 – 8:20

Fix service charges before ground rents, leaseholders tell government

An independent survey of 2,000 leaseholders has found that the issues dominating Westminster’s leasehold debate are not the issues dominating leaseholders’ everyday lives. Instead, respondents overwhelmingly pointed to rising service charges, transparency and building management as the … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 02 Jul 2026 – 8:50

Ombudsman: Awaab’s Law case lessons central to ending roof leak disruption

Learning lessons from Awaab’s Law cases is central to ending the disruption caused by roof leaks, the Housing Ombudsman’s latest ‘learning from severe maladministration’ report has revealed. According to the report, reasons for service failures … Read more

Please Login to like, comment and share this content

Job

HQN | Tuesday, 30 Jun 2026 – 0:00

Executive Assistant

We are currently looking for 2 x Executive Assistants to join The Sovini Group. Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of … Read more

Please Login to like, comment and share this content

News

Gareth Young | Monday, 29 Jun 2026 – 16:56

Most victims and witnesses of ASB do not report it, new polling finds

Nearly two-thirds of victims and witnesses of anti-social behaviour did not report it to anyone, according to new YouGov polling published to mark ASB Awareness Week 2026. The findings suggest a growing gap between people’s … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 25 Jun 2026 – 14:06

Disabled teenager left without vital medical equipment after council housing failures, ombudsman finds

A disabled teenager was left unable to use their wheelchair or access essential medical equipment following major surgery, because of avoidable failures by a London council, the Local Government and Social Care Ombudsman has found. … Read more

Please Login to like, comment and share this content

News

Max Salsbury | Thursday, 25 Jun 2026 – 9:48

Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’

The Housing Ombudsman has provided an overview of the common themes from its further investigation reports in its latest Insight report. Where its data identifies reoccurring service failings, the ombudsman says it engages with landlords to understand what is … Read more

Please Login to like, comment and share this content

News

Rob Gershon | Wednesday, 24 Jun 2026 – 13:16

Opinion: Quis Custodiet the Ministry of Housing?

Recently the National Audit Office (NAO) completed an investigation into shared ownership, concluding it didn’t really meet any of its original goals around affordability or homeownership for many of those who’d tried it, particularly those … Read more

Please Login to like, comment and share this content