It will cover the hazards falling under Phase 2:

• Excess cold and excess heat
• Falls associated with baths, on stairs, between levels or on level surfaces
• Structural collapse and explosions
• Fire and electrical hazards
• Domestic and personal hygiene and food safety.

Designed as a follow-on from the Phase 1 course, this training provides a clear and accessible introduction to the legal and operational context surrounding Phase 2. Delegates will explore the relevant hazard categories, the basics of HHSRS, key lessons from the Ombudsman findings, and the practical steps organisations can take now to strengthen readiness and support compliance.

Aims and objectives:

By the end of the course, delegates will be able to:

• Understand the purpose of Awaab’s Law and the responsibilities placed on landlords under Phase 2
• Gain an overview of the legal framework for identifying and addressing housing hazards
• Understand the basics of the Housing Health and Safety Rating System (HHSRS) and how is used to assess housing hazards
• Know the hazard categories that are relevant to Phase 2
• Recognise the types of repairs associated with the new hazard categories and how this may affect a tenants health
• Understand current issues highlighted by the Housing Ombudsman
• Identify practical steps and best practice approaches to improve readiness for Phase 2 implementation
• Develop confidence in recognising hazards, understanding escalation points and supporting a compliant organisational response.

This course will cover:

• An overview of Awaab’s Law and its relevance to social landlords
• Landlord duties and expectations under Phase 2
• The legal context for hazard prevention and enforcement
• An introduction to the Housing Health and Safety Rating System (HHSRS)
• How hazards are identified, assessed and prioritised
• Common service failings and lessons from Ombudsman findings
• The cost of non-compliance, including complaint handling, compensation, legal exposure and reputational impact
• The hazard categories included within Phase 2
• Typical repair issues linked to each hazard category
• Practical steps and best practice approaches to improve readiness for Phase 2.

Who should attend?

This training is ideal for all non-technical staff who need a practical working understanding of Awaab’s Law Phase 2, including housing management staff, customer service teams and other customer-facing colleagues.

Course delivery

The course will be delivered through a mix of presentation, discussion, case studies and practical examples to help delegates build understanding and apply the learning in practice.

Conclusion

By the end of this training, delegates will have a stronger understanding of Awaab’s Law Phase 2 and greater confidence in the role they play in supporting compliance, recognising relevant hazards and responding appropriately to repair issues. This course will help organisations prepare staff for the next stage of implementation and support a more informed, proactive approach.

Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.