Latest member question: lettable standards

Do you have any data on lettable standards across your network? A member is undertaking a piece of work to try to see what they provide compared to others and would be grateful for any … Read more

Housing Officer – Independent Living

Housing Officer – Independent Living £30,296 – £33,945 Dependent on qualifications and experience Fixed Term – 12 Months Rugby Borough Council is looking to recruit two enthusiastic and customer focused Housing Officers into their Housing … Read more

Tenancy Support Assistant

£26,421 – £28,770 Fixed term 12 months Rugby Borough Council is looking to recruit a full-time, enthusiastic and customer focused Tenancy Support Assistant into their Housing Services Team. The successful candidate will support and enhance … Read more

Housing Co-Ordinator

£26,421 – £28,770 Rugby Borough Council is looking to recruit a full time permanent, enthusiastic and customer focused Housing Coordinator in their Housing Services Team. The successful candidate will support and enhance the housing service … Read more

Tenancy Services Officer

Salary: £26,421 – £28,770 per annum An exciting opportunity has arisen in the Council’s Housing Management Team.  We are looking for someone who will work flexibly in a team of six Tenancy Services Officers.  You … Read more

Housing Officer

Would you like your work to positively impact the community? If you have a passion to make a real difference within the community’s people live within, then joining a team of successful Housing Officers could … Read more

Neighbourhood Manager

Poplar HARCA is an award-winning housing association. We have a national reputation for our innovative approach to urban and social regeneration. As Neighbourhood manager you’ll be responsible for delivering high quality, inclusive, and responsive housing … Read more

Head of Housing Needs, Advice & Support

Portsmouth is a modern city transforming to meet the needs of the 21st Century and an exciting place to live and work with the local authority is at its heart. Being one of the most … Read more

Tenancy Sustainment Advisor

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of … Read more

Members – a great opportunity to share and promote good practice on estates

We are pleased to announce that we are starting an exciting project to design a ‘toolkit’ to help social housing providers in Australia improve estates and schemes where there are special challenges. The focus will … Read more

Tenancy Sustainment Specialist

At Red Kite we don’t just work for our tenants, we work with them. That’s one of the reasons why we believe that building and sustaining great relationships is paramount to our future success. To … Read more

Latest member question: vulnerability policies

One of our members is looking for examples of vulnerability policies, where you may set out your approach to support and/or an enhanced service for customers based upon particular vulnerabilities they may have. If you … Read more

Latest member question: reopening ASB cases

A member is reviewing their ASB process and would be interested to know whether you have a specific deadline for reopening cases. Currently they re-open cases within six months. Can you help? Let us know … Read more

Estates Officer

An exciting opportunity has arisen within the Estates and Project Management Team in the Transformation/Change unit to provide professional and technical estates support to the Property Manger on our Commercial Property and Housing portfolio. The … Read more

Supported Housing Officer

Would you like your work to positively impact the community? If you have a passion to make a real difference within the community’s people live in then this your opportunity to join a brand-new team, … Read more

Housing Manager

Sutton Housing Partnership is an Arms Length Management Organisation (ALMO) that manages council housing in Sutton, and we are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. … Read more

Latest member question: HomeSwapper’s SwapTracker Service

A member is looking at tools to manage exchanges. They’d be interested to hear from others who use HomeSwapper’s SwapTracker tool. Can you help? Let us know below.

Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

Latest member question: use of surveillance

A member would be keen to speak to other members who have used a surveillance company or similar to track/trace/locate an absent tenant and how successful the outcome was. Can you help? Let us know … Read more

‘Claims farmer’ warning after tenant ordered to pay £10,000

Council tenants are being reminded to report repairs to their local authority rather than make legal claims, after a judge ordered an unsuccessful claimant to pay over £10,000 in costs. The advice comes after a … Read more

Solicitor / Legal Executive

We currently have an exciting opportunity for a Solicitor / Legal Executive to join our Homes Plus Legal Services team on a full-time (37 hours per week) permanent basis. We’re looking for a dedicated professional to … Read more

First Things First episode 86

Opinion: Balancing tradition and change – the value of being visible on our estates

By Sarah Crabb, assistant director of housing services at Mount Green In our fast-evolving society, a lot of things are changing. Becoming more streamlined, ‘digitally transformed’ and optimised to reduce costs or resources or staff … Read more

Latest member question: homeless households

A member would be keen to share best practice around the placement of homeless households. They’d be keen to know how other local authorities are controlling expenditure and if anyone had come up to any … Read more

Independent Living Co-Ordinator

COMMUNITIES & HOMES SERVICES INDEPENDENT LIVING CO-ORDINATOR £21,968 – £24,054 Pay Award Pending Fixed Term until 31 March 2024 We have an exciting opportunity for an Independent Living Coordinators to join our front-line Housing Services. … Read more

Independent Living Assessor

Directorate: Customer, Place and Services Job Title: Independent Living Assessor (Permanent) Hours: 37 Hours per week (to be worked flexibly in line with business needs) + Out of hours response callout rota Salary: £24,412 – … Read more

Latest member question: out-of-hours calls

A member is reviewing the guidance for out-of-hours calls which are escalated to duty housing managers. The escalations can include fires, floods, concerns for welfare, etc. They’d be interested to know whether any organisations could … Read more

Housing Manager

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. This is a perfect time to join our Housing … Read more

Latest member question: tenancy visit forms

A member is reviewing their routine tenancy visit form for secure tenants. With the new Social Housing Regulation Act, draft consumer regulations for social housing and the Homes (Fitness for Human Habitation) Act 2018, there … Read more

Opinion: Transforming digital services for residents

By Jess Ettridge, Connect 21 Facilitator – Strategic Improvement Team, Tenancy Super Guru Housing 21 is a leading not-for-profit provider of retirement living and extra care for older people of modest means. We operate in … Read more