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Aug 2022

Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – August 8, 2022 at 9:30 am - 12:30 pm
Introduction to social housing – August 8, 2022 at 9:30 am - 3:00 pm
How to effectively tackle anti-social behaviour (ASB) – August 10, 2022 at 10:00 am - 4:00 pm
Financially vulnerable – August 11, 2022 at 10:00 am - 1:00 pm
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do – August 12, 2022 at 10:00 am - 4:00 pm
Motivating teams – find the spark – August 16, 2022 at 9:00 am - 12:30 pm
Heating or eating - tenants in fuel poverty & what landlords can do about it – August 16, 2022 at 9:30 am - 12:30 pm
Getting your Equality Impact Assessment right – August 18, 2022 at 9:30 am - 1:00 pm
Health and safety – the five fundamentals – August 18, 2022 at 9:30 am - 4:00 pm
Right to Buy and Right to Acquire – August 23, 2022 at 9:30 am - 2:00 pm
How possession proceedings work in the county court – August 23, 2022 at 10:00 am - 4:00 pm
The Managed Migration process – August 23, 2022 at 10:00 am - 12:00 pm
Understanding your customer and the experience they need – August 23, 2022 at 10:00 am - 1:00 pm
The Building Safety Act 2022 – August 24, 2022 at 10:00 am - 1:00 pm
Void repairs masterclass – avoid empty promises – August 24, 2022 at 10:00 am - 4:00 pm
Additional financial support for tenants – August 31, 2022 at 10:00 am - 12:00 pm
Challenging stigma and stereotypes – August 31, 2022 at 10:00 am - 1:00 pm

Sep 2022

Chairing and facilitating productive meetings – September 6, 2022 at 9:00 am - 12:30 pm
Homes (Fitness for Human Habitation) Act 2018 and housing disrepair – September 6, 2022 at 10:00 am - 4:00 pm
First steps into management – sink or swim! – September 7, 2022 at 9:00 am - 1:00 pm
Anti money laundering – September 7, 2022 at 10:00 am - 1:00 pm
Assertiveness – the art of communicating what you want – September 7, 2022 at 10:00 am - 3:00 pm
Hybrid working fundamentals – video conferencing with confidence – September 7, 2022 at 10:00 am - 4:00 pm
Asset management masterclass – September 8, 2022 at 10:00 am - 4:00 pm
Introduction to the Legionella Responsible Person – September 9, 2022 at 2:00 pm - 4:30 pm
Introduction to social housing – September 12, 2022 at 9:30 am - 3:00 pm
Solutions for tricky housing management issues – September 12, 2022 at 10:00 am - 5:00 pm
Plan, prioritise, adapt – September 13, 2022 at 9:30 am - 12:30 pm
Audience engagement – how authentic storytelling can build trust and amplify shared goals – September 13, 2022 at 10:00 am - 4:00 pm
Writing better reports – September 14, 2022 at 9:30 am - 3:00 pm
An Introduction to trauma informed service approaches – September 14, 2022 at 10:00 am - 3:30 pm
Lone working and home visits – keeping employees safe (updated for Covid-19) – September 14, 2022 at 10:00 am - 4:00 pm
Middle managers – intensive skills workshop – September 14, 2022 at 10:00 am - 3:00 pm
The Building Safety Act 2022 – September 14, 2022 at 10:00 am - 1:00 pm
Condensation, damp and mould for non-technical officers – September 15, 2022 at 9:30 am - 4:00 pm
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – September 15, 2022 at 9:30 am - 3:00 pm
Project management bootcamp – how to deliver a successful project – September 15, 2022 at 10:00 am - 3:00 pm
Safeguarding children and adults at risk – September 16, 2022 at 10:00 am - 3:30 pm
Making scrutiny work – workshop for involved residents and resident involvement staff – September 19, 2022 at 9:30 am - 3:00 pm
Property and site inspection for non-technical staff – September 20, 2022 at 9:30 am - 4:00 pm
Shared ownership – Background to SO, development, sales and management – September 20, 2022 - September 21, 2022 at 9:30 am - 1:00 pm
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone – September 21, 2022 at 9:30 am - 3:00 pm
What your managers really need to know about managing people – September 22, 2022 - December 8, 2022 at 9:00 am - 12:30 pm
Domestic abuse awareness – looking behind closed doors – September 22, 2022 at 10:00 am - 3:30 pm
Communal area and block inspections – what you need to know – September 26, 2022 at 9:30 am - 4:00 pm
Intro to smartphone filming – September 26, 2022 at 10:00 am - 4:00 pm
How to develop from manager to leader – September 27, 2022 at 9:30 am - 12:30 pm
Repairs diagnostic questioning – a masterclass for non-technical housing officers – September 27, 2022 at 9:30 am - 4:00 pm
Setting service charges and maximising income – a practical workshop – September 27, 2022 at 9:30 am - 3:00 pm
Tenancy management – the essential guide for housing officers – September 27, 2022 at 10:00 am - 4:00 pm
High quality written responses to complaints - values into action – September 28, 2022 at 9:30 am - 3:00 pm
Customer journey mapping workshop – September 28, 2022 at 10:00 am - 1:00 pm
Smartphone filming masterclass – September 28, 2022 at 10:00 am - 4:00 pm
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do – September 28, 2022 at 10:00 am - 4:00 pm
Heating or eating - tenants in fuel poverty & what landlords can do about it – September 29, 2022 at 9:30 am - 12:30 pm

Oct 2022

Introduction to housing management – October 3, 2022 at 9:30 am - 3:00 pm
RIDDOR 2013 (including Covid-19 reporting) – October 3, 2022 at 10:00 am - 12:00 pm
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – October 4, 2022 at 9:30 am - 3:00 pm
The basics of plumbing, waste and drainage for non-technical staff – October 4, 2022 at 9:30 am - 4:00 pm
Managing conflict, confrontation and challenging behaviour – October 4, 2022 at 10:00 am - 3:00 pm
The essentials of housing association finance – for non-finance experts and those new to the sector – October 4, 2022 at 10:00 am - 12:30 pm
Condensation, damp and mould – causes, cures and the courts – October 5, 2022 at 9:30 am - 4:00 pm
Managing for the first time – team leader and managers – October 5, 2022 at 10:00 am - 3:00 pm
How to run brilliant and inclusive virtual meetings – October 5, 2022 at 1:30 pm - 4:30 pm
Right to Buy and Right to Acquire – October 6, 2022 at 9:30 am - 2:00 pm
Where strategy meets projects – how to bridge the gap – October 6, 2022 at 9:30 am - 12:30 pm
Housing management law update – October 6, 2022 at 10:00 am - 4:00 pm
The Managed Migration process – October 6, 2022 at 10:00 am - 12:00 pm
Introduction to fire safety and fire warden duties (IFSM Accredited) – Scotland – October 10, 2022 at 9:30 am - 1:00 pm
Unlocking construction – basic techniques for non-technical staff – October 11, 2022 at 9:30 am - 4:00 pm
How possession proceedings work in the county court – October 11, 2022 at 10:00 am - 4:00 pm
Rent First: Positive conversations to maximise income, help people and prevent homelessness – October 11, 2022 - October 12, 2022 at 10:00 am - 1:00 pm
Managing poor performance – October 12, 2022 at 9:00 am - 1:00 pm
Health and safety – the five fundamentals – October 13, 2022 at 9:30 am - 4:00 pm
The Social Housing White Paper: Training for engaged residents and staff – October 13, 2022 at 9:30 am - 3:00 pm
Additional financial support for tenants – October 13, 2022 at 10:00 am - 12:00 pm
Void repairs masterclass – avoid empty promises – October 13, 2022 at 10:00 am - 4:00 pm
Developing your confidence – helping you to succeed – October 14, 2022 at 9:30 am - 12:30 pm
How to effectively tackle anti-social behaviour (ASB) – October 17, 2022 at 10:00 am - 4:00 pm
Motivating teams – find the spark – October 18, 2022 at 9:00 am - 12:30 pm
Introduction to leases and recovery of service charges – October 18, 2022 at 9:30 am - 3:00 pm
Universal Credit – what you need to know now – October 20, 2022 at 10:00 am - 4:00 pm
Working effectively with hoarders – October 21, 2022 at 9:30 am - 3:00 pm
Common building defects and failures for technical and non-technical staff – October 25, 2022 at 9:30 am - 4:00 pm
Advanced housing finance – for non-finance experts and those new to the sector – October 25, 2022 at 10:00 am - 12:30 pm
Case preparation and preparing for court – October 25, 2022 at 10:00 am - 4:00 pm
Tenancies and licences – October 25, 2022 at 10:00 am - 4:00 pm
The new Debt Respite Scheme for housing providers – October 25, 2022 at 10:00 am - 1:00 pm
An introduction to HHSRS and housing standards – October 27, 2022 at 9:30 am - 4:00 pm
Excellence in procurement and contract management – October 27, 2022 at 10:00 am - 4:00 pm

Nov 2022

Property and site inspection for non-technical staff – November 2, 2022 at 9:30 am - 4:00 pm
Writing better reports – November 2, 2022 at 9:30 am - 3:00 pm
Communication skills masterclass – November 3, 2022 at 9:30 am - 3:00 pm
Customer service: Telephone and digital interactions – November 3, 2022 at 9:30 am - 1:30 pm
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants – November 3, 2022 at 9:30 am - 3:00 pm
Dealing with unacceptable behaviour – November 4, 2022 at 9:30 am - 4:00 pm
Tenancy fraud – November 4, 2022 at 10:00 am - 4:00 pm
Introduction to social housing law – November 8, 2022 at 10:00 am - 4:00 pm
MIST 2022… Maximising Income, Sustaining Tenancies – November 8, 2022 - November 9, 2022 at 10:00 am - 1:00 pm
Getting your Equality Impact Assessment right – November 9, 2022 at 9:30 am - 1:00 pm
Making your leasehold service work for you – November 9, 2022 at 9:30 am - 3:00 pm
First steps into management – sink or swim! – November 10, 2022 at 9:00 am - 1:00 pm
Assertiveness – the art of communicating what you want – November 10, 2022 at 10:00 am - 3:00 pm
Lone working and home visits – keeping employees safe (updated for Covid-19) – November 10, 2022 at 10:00 am - 4:00 pm
Fire safety for Responsible Persons (IFSM Accredited) (England and Wales) – November 14, 2022 at 9:30 am - 12:30 pm
Introduction to social housing – November 14, 2022 at 9:30 am - 3:00 pm
Homes (Fitness for Human Habitation) Act 2018 and housing disrepair – November 14, 2022 at 10:00 am - 4:00 pm
Shared ownership – Background to SO, development, sales and management – November 15, 2022 - November 16, 2022 at 9:30 am - 1:00 pm
Financially vulnerable – November 15, 2022 at 10:00 am - 1:00 pm
Middle managers – intensive skills workshop – November 16, 2022 at 10:00 am - 3:00 pm
The Building Safety Act 2022 – November 16, 2022 at 10:00 am - 1:00 pm
Condensation, damp and mould for non-technical officers – November 17, 2022 at 9:30 am - 4:00 pm
Project management bootcamp – how to deliver a successful project – November 17, 2022 at 10:00 am - 3:00 pm
Making scrutiny work – workshop for involved residents and resident involvement staff – November 21, 2022 at 9:30 am - 3:00 pm
Disability matters – November 21, 2022 at 10:00 am - 1:00 pm
Solutions for tricky housing management issues – November 21, 2022 at 10:00 am - 5:00 pm
Communal area and block inspections – what you need to know – November 22, 2022 at 9:30 am - 4:00 pm
How to develop from manager to leader – November 22, 2022 at 9:30 am - 12:30 pm
Setting service charges and maximising income – a practical workshop – November 22, 2022 at 9:30 am - 3:00 pm
High quality written responses to complaints - values into action – November 23, 2022 at 9:30 am - 3:00 pm
Hoarding advanced – working with hoarders – November 23, 2022 at 9:30 am - 3:00 pm
Unconscious bias – awareness programme – November 23, 2022 at 10:00 am - 3:30 pm
Heating or eating - tenants in fuel poverty & what landlords can do about it – November 24, 2022 at 9:30 am - 12:30 pm
Customer journey mapping workshop – November 29, 2022 at 10:00 am - 1:00 pm
Gone but not forgotten – managing former tenant debt – November 29, 2022 - November 30, 2022 at 10:00 am - 1:00 pm
How possession proceedings work in the county court – November 29, 2022 at 10:00 am - 4:00 pm
Tenancy management – the essential guide for housing officers – November 29, 2022 at 10:00 am - 4:00 pm

Dec 2022

Introduction to housing management – December 1, 2022 at 9:30 am - 3:00 pm
Right to Buy and Right to Acquire – December 1, 2022 at 9:30 am - 2:00 pm
Sustaining and managing a tenancy: mental health, mental capacity and hoarding – December 1, 2022 at 9:30 am - 3:00 pm
Unlocking construction – basic techniques for non-technical staff – December 1, 2022 at 9:30 am - 4:00 pm
Case preparation and preparing for court – December 1, 2022 at 10:00 am - 4:00 pm
Motivating teams – find the spark – December 2, 2022 at 9:00 am - 12:30 pm
How to run brilliant and inclusive virtual meetings – December 5, 2022 at 9:30 am - 12:30 pm
Introduction to fire safety and fire warden duties (IFSM Accredited) – England – December 5, 2022 at 9:30 am - 1:00 pm
Where strategy meets projects – how to bridge the gap – December 5, 2022 at 9:30 am - 12:30 pm
Anti money laundering – December 5, 2022 at 10:00 am - 1:00 pm
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone – December 6, 2022 at 9:30 am - 3:00 pm
Audience engagement – how authentic storytelling can build trust and amplify shared goals – December 6, 2022 at 10:00 am - 4:00 pm
Safeguarding children and adults at risk – December 6, 2022 at 10:00 am - 3:30 pm
The Managed Migration process – December 6, 2022 at 10:00 am - 12:00 pm
Condensation, damp and mould – causes, cures and the courts – December 7, 2022 at 9:30 am - 4:00 pm
Introduction to leases and recovery of service charges – December 7, 2022 at 9:30 am - 3:00 pm
How to effectively tackle anti-social behaviour (ASB) – December 7, 2022 at 10:00 am - 4:00 pm
Intro to smartphone filming – December 7, 2022 at 10:00 am - 4:00 pm
Managing for the first time – team leader and managers – December 7, 2022 at 10:00 am - 3:00 pm
Managing an agile workforce – December 8, 2022 at 9:30 am - 12:30 pm
Asset management masterclass – December 8, 2022 at 10:00 am - 4:00 pm
Domestic abuse awareness – looking behind closed doors – December 8, 2022 at 10:00 am - 3:30 pm
Smartphone filming masterclass – December 8, 2022 at 10:00 am - 4:00 pm
Understanding your customer and the experience they need – December 8, 2022 at 10:00 am - 1:00 pm
Universal Credit in action: Taking it to the next level – December 8, 2022 at 10:00 am - 4:00 pm
Hybrid working fundamentals – video conferencing with confidence – December 12, 2022 at 10:00 am - 4:00 pm
Managing conflict, confrontation and challenging behaviour – December 12, 2022 at 10:00 am - 3:00 pm
Health and safety – the five fundamentals – December 13, 2022 at 9:30 am - 4:00 pm
Motivational interviewing – December 13, 2022 at 9:30 am - 3:00 pm
Additional financial support for tenants – December 13, 2022 at 10:00 am - 12:00 pm
Void repairs masterclass – avoid empty promises – December 13, 2022 at 10:00 am - 4:00 pm
An introduction to HHSRS and housing standards – December 14, 2022 at 9:30 am - 4:00 pm
Developing your confidence – helping you to succeed – December 14, 2022 at 1:30 pm - 4:30 pm
Repairs diagnostic questioning – a masterclass for non-technical housing officers – December 15, 2022 at 9:30 am - 4:00 pm

Jan 2023

Collecting with care 2022 – Mental health, housing income and rent arrears – January 5, 2023 at 10:00 am - 1:00 pm

Feb 2023

Collecting with care 2022 – Mental health, housing income and rent arrears – February 24, 2023 at 10:00 am - 1:00 pm

Address: Rockingham House,
St Maurice’s Road,
York
YO31 7JA

For information call today

01904 557 150



All prices on this website are in GBP and exclusive of VAT