Public training

We are running our public training virtually at the moment. Scroll below to view our range of courses or click here to view the full list.

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    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Apr 2021 09:30
    • End15 Apr 2021 15:00

    Introduction to housing management

    Details

    Introduction to housing management

    If you ever wondered what housing management was all about – read on. This is the course you’ve been looking for.

    Housing management - also often referred to as landlord, operations, tenancies – is the ‘core’ activity of housing providers.

    It’s a vital service for residents and lies at the centre of every good landlord/tenant relationship.  Its scope is wide and varied covering everything (and often anything) to do with the management of tenancies, estates and communities.

    Staff working in housing management are the ‘front line face’ of every housing business. Their specific remit and duties vary from organisation to organisation depending on how specialist or generic the structures are. Performance is judged in many ways including customer satisfaction and achieving business critical outcomes such as effective income collection, good conduct of tenancies, safe and desirable estates and sustainable communities.

    This session will explain what the role is all about and give delegates a wider understanding of what to expect from housing management. 

    Delegates will:

    • Learn about the housing management service – what it covers and how it relates to other areas of a social housing business
    • Find out about the behaviours and skills that are needed for this role including its demands and challenges
    • Understand the range of tenancies that residents hold, their legal basis and their implications
    • Learn about the basics of income management, anti-social behaviour and common tenancy breaches
    • Consider wider estate and neighbourhood management matters
    • Appreciate the importance of involving residents.

    Who should attend?

    All

    Essential for anyone who wants to find out more about housing management whether working in housing management or a related service area.

    Ideal for anyone new to the sector or new to their post or as a refresher/update.

    Suitable for involved residents and board members as well as staff.

    Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management and operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 26 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    This course will also be running on 1 July 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Apr 2021 09:30
    • End20 Apr 2021 15:30

    Making scrutiny work – workshop for involved residents and resident involvement staff

    Details

    Making scrutiny work – workshop for involved residents and resident involvement staff

    Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.

    But it’s not as simple as it sounds. This workshop will build on best practice and give delegates ideas to take back.

    Delegates will learn

    • How to set up and organise a resident scrutiny panel
    • What support and resources it should receive
    • The objectives and purpose of scrutiny
    • About working as a team
    • How to choose what to scrutinise
    • Methods that can be used in a scrutiny
    • How to work with the landlord body
    • How to source good practice for the service being scrutinised
    • The principles of producing an effective report
    • How to ensure a rigorous and robust set of conclusions
    • How to develop recommendations from those conclusions
    • How to ensure the recommendations are implemented.

    Who should attend

    Residents (tenants and leaseholders) of housing associations, local authorities and ALMOs.  Staff who work with and support involved residents. This workshop is ideal for everyone new to scrutiny as well as those wanting to refresh their approach.

    Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management & operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 26 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager.  A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools and Company Secretary of a Leaseholders' Company.

    Sold out

    This course will also be running on 22 June and 28 September 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Apr 2021 09:30
    • End20 Apr 2021 15:00

    Setting service charges and maximising income – a practical workshop

    Details

    Setting service charges and maximising income – a practical workshop

    Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund.  Lets stop this by getting on top of your service charge setting and collection!

    This practical workshop will assist you in maximising your income: we will provide working examples of how to calculate the real cost of providing services, how to identify where full recovery is not being made and how to bridge the gap. For developing organisations, we will highlight the critical path to ensuring full recovery of costs, including an exercise in how to calculate service charges when developing new schemes for rent and sale, to ensure that you have considered everything.

    You will understand:

    • The relationship between revenue, capital/revenue expenditure and value for money and why recovery of costs is critical to a successful business
    • What remedies are in place to assist in maximising recovery
    • What can and cannot be charged for in a service charge
    • Why getting the terms of the lease and tenancy agreement right plays a big part in full recovery of costs
    • Why the development, technical and management teams need to work closely together in the early stages of a new development to ensure full recovery
    • Why policy decisions will have an impact on maximising recovery
    • How the use of IT can assist in efficient recovery
    • The relevant legislation you should be aware of that governs service charge accountability and your ability to charge.

    Who should attend?

    Intermediate   Advanced

    • Housing directors and managers
    • Finance managers
    • Service charge managers
    • Home ownership managers
    • Asset managers
    • Officers dealing with RTB, RTA and new developments, housing and repairs officers.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    What previous delegates have said: 

    • "Informative and interesting course. Very knowledgeable trainer" – Shepherds Bush Housing Association
    • "Gave me good insight into service charges and lease holders" – Eldon Housing Association
    • "Trainer was very knowledgeable and experienced" – Kettering Borough Council 

    Sold out

    This course will also be running on 16 June and 24 August 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start20 Apr 2021 10:00
    • End20 Apr 2021 15:00

    Managing for the first time – team leader and managers

    Details

    Managing for the first time – navigating the first six months

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success.  

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role
    • Work out what your opportunities and challenges are as a new manager
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager.

    Course outline

    • Key management and leadership skills, which ones to develop and learn
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend?

    This course is ideal for aspiring or new managers. 

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    This course will also be running on 1 July, 19 October and 16 December 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Apr 2021 10:00
    • End21 Apr 2021 13:00

    Anti money laundering

    Details

    Anti money laundering

    Does your organisation meet the requirements of the UK anti money laundering regime and legislation? 

    They require that your staff are trained so that they understand their anti money laundering responsibilities. A business that does not ensure staff are properly trained is committing an offence and is liable to civil penalties. 

    The UK anti money laundering regime has evolved over a number of years and includes legislation intended to counteract criminal money laundering and terrorist financing. The legislation has recently been updated with the introduction of The Money Laundering, Terrorist Financing and Transfer of Funds Regulations in June 2017, which sets out the requirements of the UK anti money laundering regime. This training will satisfy the regulatory requirement for verifiable learning for all staff to understand their anti money laundering responsibilities and ensure that your organisation is compliant with the new legislation and is protected from the effects of money laundering. 

    What will participants learn? 

    • What money laundering is and where housing providers are at risk of being used for money laundering 
    • What legislation covers money laundering and what it means to housing providers 
    • How to mitigate the risks to your business by putting in place effective policies and procedures, due diligence checks and by keeping records 
    • How to identify suspicious activity 
    • What the role of the nominated officer is. 

    Who should attend? 

    All staff in positions where they could come into contact with money laundering activity, or could be suspicious that money laundering might be taking place. This includes senior managers, heads of service, team leaders, income teams, housing officers, customer service advisors, money advisors, finance teams, development and sales teams and Right to Buy officers. 

    Our trainer

    Helen Muir has extensive experience in the housing sector having worked in senior roles for two large housing groups, where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, as well as leading on anti money laundering process and procedure.

    Helen has worked as a trainer and consultant since 2012 specialising in affordable home ownership, leasehold management, Right to Buy and anti money laundering. She has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies and is HQN’s lead on anti money laundering.

    This course will also be running on 28 July 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Apr 2021 09:30
    • End22 Apr 2021 16:00

    Unlocking construction – basic techniques for non-technical staff

    Details

    Unlocking construction – basic techniques for non-technical staff

    This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues. 

    What will delegates learn? 

    • How basic construction works 
    • How to diagnose basic construction problems 
    • How to recognise potential maintenance problems 
    • How to recognise issues relating to health and safety in construction 
    • How to communicate more effectively regarding technical issues 
    • How to handle repair requests more efficiently 
    • How to discuss technical issues more effectively and gain confidence 
    • How to speak knowledgeably regarding construction and maintenance 
    • How to get it right first time, saving money and resources. 

    This course will cover: 

    The training is delivered through a series of interactive sessions and covers all major trades: 

    • Joinery/carpentry 
    • Electrical 
    • Plumbing 
    • Brickwork 
    • Roofs 
    • Environmental works. 

    Specific to each trade, delegates will be able to: 

    • Ask the right questions to make a valid assessment regarding construction/maintenance issues 
    • Identify the various types of repairs applicable to each trade 
    • Diagnose potential problems on estate visits with greater accuracy 
    • Give the right advice 
    • Identify and assess the potential risks regarding health and safety 
    • Understand the basics, including materials and techniques used 
    • Speak with knowledge and confidence. 

    Who should attend? 

    Refresher/Basic   Intermediate

    • Contact centre operatives 
    • Housing management staff and caretakers 
    • Staff who undertake estate visits 
    • Sheltered housing staff 
    • Repairs centre managers 
    • Customer inspectors 
    • Everyone from a non-technical background who wishes to increase their knowledge of construction. 

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    What previous delegates have said: 

    • "One of the best courses I have ever attended" – Warwick District Council
    • "Excellent course. Would highly recommend. Trainer excellent" – Aster Group
    • "Great trainer - very fun and interactive. Great at explaining things" – L&H Homes
    • "Really great course. Exactly what I wanted" – Islington & Shoreditch Housing Association 

    This course will also be running on 8 June and 19 August 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    8 June 2021

    19 August 2021

                                        

    This course will be particularly relevant to members of:

    The Housing Management Network
    The Housing Management Network

    The Health and Safety Network
    The Health and Safety Network

    The Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Apr 2021 10:00
    • End23 Apr 2021 13:00

    MIST 2021… Maximising Income, Sustaining Tenancies

    Details

    MIST 2021

    A practical masterclass to prepare your service for what lies ahead.

    We enter 2021 with housing providers facing an evolving set of challenges in an uncertain economic and societal climate.

    Covid-19 continues to impact on every household and presents an unprecedented risk to rental income streams. The response from housing providers has been impressive, particularly in terms of the support available to customers and communities. But the critical question is – how prepared is your service for what lies ahead?

    MIST 2021 examines proven ways in which housing providers can minimise debt risk, maximise collection, and sustain tenancies.

    Whether you’re looking for ideas to refresh a high-performing service or a complete revamp, this is the workshop for you.

    What will the workshop cover?

    Tony Newman will draw on his practical experience, and over fifteen years of close scrutiny, of income management services across the UK.

    The workshop will focus on how to shape a robust service that is flexible to adapt to a changing landscape:

    • What works and what doesn’t? And how do we measure this?
    • Lockdown Lessons – Who is performing well and how are they doing it?
    • What does the Social Housing White Paper mean for income management?
    • How to test the service and build a continuous improvement plan that delivers
    • Knowledge Lab –  An opportunity to network and share positive practice and tips
    • Beyond eviction – Why we need a reframe: Income management as part of homelessness reduction.

    Whether a registered provider, local authority or ALMO, delegates will leave with a wealth of practical ideas, tips and resources.

    What support do we get?

    A full resource pack will be provided after the workshop together with an optional one-hour follow-up session.

    Afterwards, Tony will continue to answer any questions arising from the sessions.

    Who should attend?

    This workshop is suitable for everyone interested in managing tenancies, supporting households and sustaining housing income. The content will particularly benefit those in senior income management or team leader roles.

    The workshop can also be tailored for in-house delivery.

    Timings          

    This online workshop is delivered virtually over two half-day sessions.

    Each session runs from 10:00am to 13:00pm (break 11:20am to 11:40am).

    Our trainer

    Tony Newman is an independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

    Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

    Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

    Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

    This course will also be running on 13 & 14 July and 27 & 28 October 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start22 Apr 2021 13:30
    • End22 Apr 2021 16:30

    Fire safety for Responsible Persons (IFSM Accredited) (England and Wales)

    Details

    Fire safety for Responsible Persons (IFSM Accredited)

    The Responsible Person is the person who has legal responsibility for the fire safety in the building.

    They have a wide range of duties. This virtual training session provides an overview of what those duties are in order to ensure compliance with the requirements of the Regulatory Reform (Fire Safety) Order 2005.

    It covers:

    • Duty to take general fire precautions
    • Principals of prevention
    • Risk assessment
    • Fire safety arrangements
    • Firefighting and fire detection
    • Emergency routes and exits
    • Maintenance
    • Provision of information to employees
    • Training
    • Co-operation and co-ordination.

    This interactive session has plenty of time for discussion, questions and answer.

    Who should attend?

    This is essential for everyone designated as the Responsible Person.

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 Apr 2021 09:30
    • End27 Apr 2021 15:00

    Shared ownership

    Details

    Shared ownership

    There are now around 320,000 shared ownership properties in management in the UK – up from 200,000. And the number is growing: the Housing Revenue borrowing cap has been lifted for local authorities; opportunities for development are now a real possibility, and that is likely to include shared ownership and more and more housing associations are entering the shared ownership market too.

    Various schemes operate around the country, with a mixed reputation and differing levels of success. Make sure you’re fully up to speed with the latest best practice. This practical course will cover everything you need to know from getting a scheme off the ground, marketing and selling properties effectively and day to day management.

    Ideal for everyone involved in shared ownership – both as a refresher and for anyone new to this tenure.

    Learn the lessons from the past and keep abreast with all the changes.

    The course will cover

    • The expectations of Homes England (the Government’s funding authority) in developing and selling shared ownership properties
    • How best to work with Help to Buy Agents (formerly known as Homebuy agents)
    • Good practice and requirements – marketing and selling shared ownership properties
    • How shared ownership leases differ from other leases in management – specifically rent review, assignment, staircasing, income recovery, re-mortgages.

    Who should attend

    Refresher/Basic   Intermediate

    Everyone working in:

    • Shared ownership from development
    • Sales and marketing
    • Management and maintenance.

    Ideal as a refresher and those new to shared ownership, for housing association and local authority staff.

    Our trainer

    Helen Muir has extensive experience in the housing sector having worked in senior roles for two large housing groups, where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, as well as leading on anti money laundering process and procedure.

    Helen has worked as a trainer and consultant since 2012 specialising in affordable home ownership, leasehold management, Right to Buy and anti money laundering. She has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies and is HQN’s lead on anti money laundering.

    This course will also be running on 29 June and 9 September 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 Apr 2021 10:00
    • End27 Apr 2021 16:00

    Homes (Fitness for Human Habitation) Act 2018 and housing disrepair

    Details

    Homes (Fitness for Human Habitation) Act 2018 and housing disrepair

    This virtual training course covers everything you need to know about the new Act. It takes a practical look at what it means to social housing providers highlighting the key changes and their implications.

    Course content:  

    Topics covered include:

    • The Homes (Fitness for Human Habitation) Act 2018 in detail
    • Who and what the new statute covers, what is excluded and what it all means in practise
    • How to deal with problematic issues relating to the statute and other safety duties i.e. access, retrofitting
    • Tenants' obligations "using the property in a tenant-like manner"
    • Recent case law and its implications Defective Premises Act 1972, Environmental Protection Act 1990
    • The latest best practice
    • Common law requirements and the duty of care
    • s.11Landlord & Tenant Act 1985
    • The importance of 'statutory nuisance' and the tenants' obligations  – "using the property in a tenant-like manner"
    • The disrepair 'protocol'.

    Who should attend? 

    Everyone who needs to understand the law relating to repairs obligations and the fitness for human habitation act including technical repairs staff as well as repair takers/administrative support staff.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running on 15 June 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 Apr 2021 10:00
    • End27 Apr 2021 13:00

    The new Debt Respite Scheme for housing providers

    Details

    The new Debt Respite Scheme for housing providers

    Are you prepared for the introduction of the new Debt Respite Scheme that comes into effect on 4 May 2021 and what this game changing development means for your arrears collection?

    This has been introduced to help protect debtors and is about getting people debt advice earlier.

    It is not a payment holiday or a ‘free ride’ for tenants. But it will mean that you have to follow instructions from the Insolvency Service around halting collection action for at least 60 days – and it could be much, much longer if a tenant is receiving treatment for mental ill-health.

    This course looks at both parts of the scheme:

    • Breathing Space which comes into effect from 4 May
    • Statutory Debt Repayment Plan, which is due to come in later this year (tbc).

    It covers information about registering with Insolvency Service, your responsibilities and the debtors’ responsibilities, when protection will start and end, how you will be notified, what to think about and opportunities.

    We’ll also cover the “knowns and unknowns” about the Statutory Debt Repayment Plans, the introduction of which is likely to change the way debt is enforced forever.

    You will learn:

    • What you need to do now
    • Moratorium application process, duration and review
    • Moratorium for people who are undergoing mental health treatment
    • What debts qualify and what debts are excluded (inc joint debts)
    • When you can, and can’t, serve a notice or take legal action,(or even talk to the tenant about their arrears)
    • The effect on existing legal proceedings
    • The effect on APAs and rent/housing costs deductions in UC
    • Your responsibilities
    • Debtors’ responsibilities
    • Engaging with debt advice providers
    • What happens if you don’t comply
    • Challenging Moratoriums
    • Statutory Debt Repayment Plan (SDRP).

    Who should attend?

    Essential for everyone involved in the recovery of debt, including those who need to answer queries and provide signposting advice.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    Sold out

    This course will also be running on 11 May, 17 May and 25 May 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start28 Apr 2021 09:30
    • End28 Apr 2021 16:00

    Property and site inspection for non-technical staff

    Details

    Property and site inspection for non-technical staff

    Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.

    Delegates will also learn how to conduct estate/area walkabout inspections in a knowledgeable and effective manner, with an emphasis on issues such as protecting the housing stock, identifying areas for future investment, health and safety, and compliance with legislative requirements.

    What the course covers:

    The morning session covers void management and is designed to help non-technical staff better understand and carry out pre- and post-inspections of both void and tenanted properties.

    The afternoon session uses a wide range of learning techniques to help non-technical staff understand how to correctly identify and diagnose issues and potential problems when carrying out estate/area inspections.

    Delegates will learn how to:

    • Prepare for a property inspection
    • Identify health and safety risks/issues
    • Effectively document findings using standardised forms
    • Diagnose defects, problems and potential problems
    • Work with service users to drive up void standards
    • Develop and apply re-let standards
    • Monitor effectively
    • Tackle an estate/area walk-about inspection
    • Recognise minor and potentially serious problems.

    Who should attend?

    All non-technical staff who have a responsibility to manage and inspect estates, areas and properties, and everyone who wishes to improve their understanding of void and estate management.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    Sold out

    This course will also be running on 29 June 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start28 Apr 2021 10:00
    • End28 Apr 2021 16:00

    How to effectively tackle anti-social behaviour (ASB)

    Details

    How to effectively tackle anti-social behaviour (ASB)

    Tackling ASB is a priority for landlords – now during the Covid pandemic more than ever. This session will give participants a solid foundation in how to handle complaints of ASB with a strong emphasis on robust investigation and case management principles to manage both risk and expectations.

    Delegates will work on real life case studies to provide a more engaging and effective learning experience and will leave feeling more empowered and confident in their knowledge of both legal and non-legal remedies to tackle ASB. Prevention and early intervention are key.

    The sessions will cover:

    • What is anti-social behaviour and what is not
    • The need for a strategy to tackle ASB
    • How to deal with an ASB complaint/file management - 6 stages
    • How to work with witnesses (during covid)
    • Preventing ASB; early intervention
    • Use of non-legal remedies based on case studies
    • Why use a multi-agency approach
    • Evidence gathering for ASB cases – how to think outside the box
    • What is noise nuisance and how to tackle this growing problem
    • How to use the risk matrix to assess a complaint
    • Understanding the legal remedies available including; injunctions, possession proceedings, closure orders, CPNs/CPWs with case studies
    • Cuckooing and county lines
    • The importance of safeguarding  and vulnerable tenants in ASB (discuss Pilkington case).

    What will delegates learn?

    Delegates will:

    • Be able to define what ASB is and what their responsibilities are in tackling it
    • Understand why effective case management is so important
    • Understand the roles of other agencies in tackling ASB (including police and local authorities)
    • Gain a sound knowledge of the various legal and non-legal powers available
    • Learn how to gather evidence during the pandemic.

    Who should attend?

    This is essential for everyone involved in tackling anti-social behaviour. It is suitable for managers to enable them to better understand the time, effort, resources and risk management required; and the responsibilities of the wider organisation in tackling anti-social behaviour. Ideal for new starters and as a refresher.

    Out trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters. 

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

    Sold out

    This course will also be running on 30 June 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start29 Apr 2021 10:00
    • End29 Apr 2021 13:00

    The new Debt Respite Scheme for housing providers

    Details

    The new Debt Respite Scheme for housing providers

    Are you prepared for the introduction of the new Debt Respite Scheme that comes into effect on 4 May 2021 and what this game changing development means for your arrears collection?

    This has been introduced to help protect debtors and is about getting people debt advice earlier.

    It is not a payment holiday or a ‘free ride’ for tenants. But it will mean that you have to follow instructions from the Insolvency Service around halting collection action for at least 60 days – and it could be much, much longer if a tenant is receiving treatment for mental ill-health.

    This course looks at both parts of the scheme:

    • Breathing Space which comes into effect from 4 May
    • Statutory Debt Repayment Plan, which is due to come in later this year (tbc).

    It covers information about registering with Insolvency Service, your responsibilities and the debtors’ responsibilities, when protection will start and end, how you will be notified, what to think about and opportunities.

    We’ll also cover the “knowns and unknowns” about the Statutory Debt Repayment Plans, the introduction of which is likely to change the way debt is enforced forever.

    You will learn:

    • What you need to do now
    • Moratorium application process, duration and review
    • Moratorium for people who are undergoing mental health treatment
    • What debts qualify and what debts are excluded (inc joint debts)
    • When you can, and can’t, serve a notice or take legal action,(or even talk to the tenant about their arrears)
    • The effect on existing legal proceedings
    • The effect on APAs and rent/housing costs deductions in UC
    • Your responsibilities
    • Debtors’ responsibilities
    • Engaging with debt advice providers
    • What happens if you don’t comply
    • Challenging Moratoriums
    • Statutory Debt Repayment Plan (SDRP).

    Who should attend?

    Essential for everyone involved in the recovery of debt, including those who need to answer queries and provide signposting advice.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    Sold out

    This course will also be running on 11 May, 17 May and 25 May 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start04 May 2021 10:00
    • End04 May 2021 16:00

    How possession proceedings work in the county court

    Details

    How possession proceedings work in the county court

    Possession proceedings should be a last resort for landlords as the implications for tenants are severe – the possible loss of their home. Any action must be shown to be both reasonable and proportionate. Landlords, now more than ever, need to ensure they are up-to-date with the latest changes (including those introduced during the Covid-19 pandemic) and practises on possession proceedings to ensure they do not fall foul to the changes.

    This virtual, live training is interactive. Delegates will work on real life case studies providing an engaging and effective learning experience and will leave feeling more empowered and confident in their understanding of how possession proceedings work.

    This course is designed for especially for staff who take, are involved in or need to know about possession action and all the practical steps involved.

    The session will cover:

    • The relevant legal frame work
    • When possession can be sought
    • Compliance with the Ppe-action protocol for social housing landlords
    • Relevant grounds for seeking possession (mandatory and discretionary)
    • How to carry out justification/ proportionality risk assessments effectively
    • Drafting and serving notices
    • Issuing proceedings and the court process
    • Ensuring paperwork is in order for the ‘review hearings’
    • Attending a Court hearing remotely or in person
    • Typical defences raised against landlords
    • Applying for a warrant of possession
    • Case studies for rent arrear and nuisance possession cases
    • Relevant case law and Human Rights impact.

    What will delegates learn?

    • Understand why possession must be a last resort
    • Ensure all evidence is included in court documents (including impact of Covid-19 on the tenant and occupiers)
    • Understand the current challenges faced during the pandemic in seeking possession
    • Understand the impact of changes to the Civil procedure rules on possession proceedings
    • How to be prepared for defences and counter claims.

    Who should attend?

    Essential for staff who take, are involved in or need to know about possession action and all the practical steps involved. Suitable for new staff and as a refresher.

    Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters. 

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

    Sold out

    If you would like to be added to our waiting list please email events@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start04 May 2021 13:30
    • End04 May 2021 16:30

    The new Debt Respite Scheme for housing providers

    Details

    The new Debt Respite Scheme for housing providers

    Are you prepared for the introduction of the new Debt Respite Scheme that comes into effect on 4 May 2021 and what this game changing development means for your arrears collection?

    This has been introduced to help protect debtors and is about getting people debt advice earlier.

    It is not a payment holiday or a ‘free ride’ for tenants. But it will mean that you have to follow instructions from the Insolvency Service around halting collection action for at least 60 days – and it could be much, much longer if a tenant is receiving treatment for mental ill-health.

    This course looks at both parts of the scheme:

    • Breathing Space which comes into effect from 4 May
    • Statutory Debt Repayment Plan, which is due to come in later this year (tbc).

    It covers information about registering with Insolvency Service, your responsibilities and the debtors’ responsibilities, when protection will start and end, how you will be notified, what to think about and opportunities.

    We’ll also cover the “knowns and unknowns” about the Statutory Debt Repayment Plans, the introduction of which is likely to change the way debt is enforced forever.

    You will learn:

    • What you need to do now
    • Moratorium application process, duration and review
    • Moratorium for people who are undergoing mental health treatment
    • What debts qualify and what debts are excluded (inc joint debts)
    • When you can, and can’t, serve a notice or take legal action,(or even talk to the tenant about their arrears)
    • The effect on existing legal proceedings
    • The effect on APAs and rent/housing costs deductions in UC
    • Your responsibilities
    • Debtors’ responsibilities
    • Engaging with debt advice providers
    • What happens if you don’t comply
    • Challenging Moratoriums
    • Statutory Debt Repayment Plan (SDRP).

    Who should attend?

    Essential for everyone involved in the recovery of debt, including those who need to answer queries and provide signposting advice.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    Sold out

    This course will also be running on 11 May, 17 May and 25 May 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start05 May 2021 09:30
    • End05 May 2021 16:00

    Condensation, damp and mould – causes, cures and the courts

    Details

    Condensation, damp and mould – causes, cures and the courts

    This revised and updated condensation, damp and mould workshop builds on the enthusiastically received format previously delivered both in-house and at public training events across the length and breadth of the UK.

    Revisiting existing understanding, dispelling myths and questioning existing generic, outdated and inappropriate advice often given to interested parties in the light of recent improvements to housing stock, the course provides delegates with an effective understanding of the causes, symptoms and cures associated with condensation, damp and mould in the light of impacting legislation, etc.

    What will you learn?

    • An understanding of the causes, symptoms and cures associated with condensation, damp and mould
    • Requisite impacting legislation and the implications of failure
    • Rising damp – truth or myth?
    • The diverse range of detection tools available such as moisture, carbide and capacitance meters, borescopes, hygrometer sticks and humidity boxes, etc
    • Strategies for the effective removal/reduction of damp and mould problems
    • How to communicate sound knowledge-based principles to affected parties
    • How to protect parties’ interests and implement effective procedural guidance to combat failure.

    The training is lively, practical and interactive and, most importantly, in tune with the increasing demands being placed on housing organisations and their technical and housing officers in meeting the challenges presented by this resource-draining aspect of their work.

    Who should attend?

    Refresher/Basic   Intermediate

    • Housing officers
    • Maintenance and technical officers
    • Property inspectors
    • Home visitors
    • Estate-based staff such as caretakers and neighbourhood officers
    • Customer-facing teams and their team leaders.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 7 July and 8 September 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start06 May 2021 09:30
    • End06 May 2021 16:00

    Repairs diagnostic questioning – a masterclass for non-technical housing officers

    Details

    Repairs diagnostic questioning

    An essential course for all front line repairs handlers and organisations striving for excellence in repairs reporting. This session will consider the effective handling of repair requests across the top 50+ most recognised and commonly reported housing repairs.

    The course has been specifically designed to develop and enhance skills as well as technical knowledge. Staff will get to know the right questions to ask and what to note down when ordering or chasing repairs. It's key to getting repairs 'right first time'.

    Delegates will learn about: 

    • The important role front line officers play in the repairs process
    • The ‘right first time’ culture and what’s involved
    • Effective questioning and diagnosis of the 50 most commonly reported repairs across the various trades
    • Building terminology
    • How to give timely and effective advice in order to protect the interests of the landlord eg emergencies, recharges, discretionary repairs
    • The importance of information and accurate record keeping.

    Scenarios will be based around frequently occurring repairs such as… ‘I have no hot or cold water, my boiler’s not working, my toilet will not flush… keeps running, my shower won’t work, my basin is blocked, I’ve got a leak, my bedroom’s full of damp, I’ve got mould on my walls, I’ve got no electric, my lights have gone off, my fan is faulty, my door’s jammed, my glass is damaged… my fence is down again…'

    Who should attend?

    Refresher/Basic   Intermediate

    A must for all staff from a non-technical background involved in housing repair requests:

    • Customer contact centre staff
    • Housing officers
    • Clerical/administrative staff
    • Performance and quality officers
    • Estate and neighbourhood staff
    • Support and sheltered housing staff
    • Tenant liaison officers
    • Contractor/DLO planners and admin staff.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 14 July 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start06 May 2021 10:00
    • End06 May 2021 12:30

    The essentials of housing association finance – for non-finance experts and those new to the sector

    Details

    The essentials of housing association finance – for non-finance experts and those new to the sector

    Housing finance can be tricky to get to grips with. Whilst the basic financial principles are similar to other sectors there are particular issues that all managers need to be aware of and understand.

    This half-day course covers everything you need to know about housing association finance.  Explained in straightforward language, it's geared to all operational managers. 

    This course provides a good foundation for managers wanting to improve their financial understanding.

    Sessions will cover:

    • Sources of income
    • Capital and revenue expenditure
    • Development appraisals
    • Budgeting and business planning including covenants
    • VfM
    • Risk
    • Management accounts
    • Financial statements
    • How the regulator monitors RPs' finances
    • Other key stakeholders.

    What will delegates learn?

    • Financial principles underlying social housing and housing associations
    • Financial terms explained
    • Key diary dates, regulatory requirements and obligations – and the implications for operational managers
    • What to consider when putting a budget together
    • How to read and interpret management accounts and the financial statements.

    Who should attend?

    Essential for all managers, regardless of service area, wanting to improve their understanding of finance. Ideal for those new in post, new to the sector as well as everyone wanting to refresh their knowledge.

    Our trainer

    Ian Parker has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last eight years and during that period has:

    • Developed HQN's VfM metric model
    • Provided advice to clients about the sector's VfM agenda
    • Undertaken in excess of 40 mock In Depth Assessments (IDAs)
    • Developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start06 May 2021 13:00
    • End06 May 2021 16:00

    Calmness = Effectiveness: 5 steps to a stress-free effective work style

    Details

    Calmness = Effectiveness: 5 steps to a stress-free effective work style

    In this session we will learn why calmness is so important to effectiveness: how hurrying is counter productive and what we can do to remain calm even in the busiest of times in order to ensure we are always most effective.

    Stress is a very real issue that we all need to be able to deal so it doesn’t build up and overwhelm us. It can be to do with your work life, your personal life, or everything in life. Work is more demanding and complex than ever. Many of us now work in 24/7 environments and that can affect our home life too. In our high-pressure workplaces, staying productive and engaged can be challenging.

    It can be tough enough to manage your own stress. But even tougher to help your team.

    This session will look at how we can help ourselves and others deal with stress and overwhelm. We’ll cover what to say as well as what not to say and how we can ensure our minds and working practices do not affect our team’s performance.

    This is a pragmatic session (not a therapy session) about how we can acknowledge, take responsibility for and ultimately deal with the things that are holding us back.

    Who should attend?

    All

    Everyone struggling with stress or being overwhelmed at the moment, or who has suffered in the past.

    Everyone who manages a team who would like to help themselves and others deal with the pressures of everyday life and work better.

    Our trainer

    After graduating from university, Alan Aucoin started his career in the charitable sector supporting disadvantaged and at-risk young people throughout Canada.

    Working as Development Co-ordinator for Horizons for Youth, an innovative harm reduction shelter in Toronto, Alan was inspired by their resiliency and dedication to self-improvement motivating him to establish the best strategic partnerships with major companies and the community to ensure young lives continued to be inspired.

    Upon relocating to the UK, he continued his work with young people to achieve their full potential at The Prince’s Trust, the UK’s leading youth charity, covering Yorkshire and the Humber.

    Following his own life changing experience on a Quarterdeck programme, Alan was invited to become part of the Quarterdeck crew, continuing to promote the ideal that anyone can be an inspirational leader.

    Since then Alan has become an exceptional trainer and coach. He works with clients large and small and is credited with creating many people’s ‘course of a lifetime’.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start07 May 2021 09:30
    • End07 May 2021 12:30

    How to run brilliant and inclusive virtual meetings

    Details

    How to run brilliant and inclusive virtual meetings

    We are all spending more  and more time in virtual meetings – and this is likely to continue. But are we making the most of them? Are they as productive as they could be? Are they even needed?

    This virtual session will provide some practical and proven techniques to ensure that you only call meetings when necessary, always achieve your objectives and provide a space for people to contribute in a collaborative and inclusive way.

    What delegates will learn

    • How to make sure “you really need this meeting”
    • How to ensure meetings are inclusive and everyone gets their voice heard
    • How to develop an effective checklist to critique your current approach and develop a clear plan of action
    • Why is it more tiring to listen in virtual meetings and how to avoid virtual fatigue
    • How to ensure you never have another ineffective meeting
    • How to deal with challenging participants and make sure everyone understands their role
    • How to address our own biases and make great quality decisions
    • Five strategies that will up your game and ensure you will be a brilliant chair or assertive participant.

    Who should attend

    Everyone who is responsible for facilitating or chairing virtual meetings.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 24 June 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 May 2021 09:30
    • End10 May 2021 15:00

    Right to Buy and Right to Acquire

    Details

    Right to Buy and Right to Acquire

    Landlords are required to process Right to Buy applications correctly and within set time limits. There may be penalties to pay if this isn’t done. This practical course will take you through the process including all the common pitfalls – from initial enquiry to final completion. Get up to speed with the latest best practice. 

    This course will cover: 

    • Elibility of tenant – the criteria 
    • Eligibility of the property 
    • Tenancy checks for fraud 
    • Money laundering 
    • The process including timescales
      • Structural surveys 
      • Instructing valuers 
      • Cost floor calculation 
      • Calculating the service charge for flats or houses 
      • The importance of the lease plan/boundaries 
      • The offer -S125 Notice 
      • Dealing with disputes of valuation 
      • Drafting the lease/freehold transfer 
      • Instructing solicitors 
    • Penalties for delays 
    • Process on completion – updating database 
    • Post sale administration – on re-sale/ assignment 
    • Role of the Right to Buy agency. 

    What you will learn? 

    The course will cover everything you need to know to effectively take an application through from enquiry to completion: 

    • Governing rules, requirements and legislation 
    • Effectively managing the process 
    • Impact of case law 
    • Common pitfalls and how to avoid them 
    • Dealing with challenges and complaints 
    • Latest best practice. 

    Who should attend? 

    Refresher/Basic   Intermediate

    All staff involved in and with responsibility for the RTB and RTA processes. Ideal for staff new to their roles as well as a refresher. Suitable for both housing association and local authority staff.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running on 5 August 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    The Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 May 2021 14:00
    • End14 Jun 2021 15:30

    Fire safety toolbox

    Details

    Fire safety toolbox

    The fire safety toolbox is a series of useful sessions that look at different elements of fire safety. 

    The courses in this series are listed below. 

    Fire safety awareness – 10 May 2021
    This session will provide you with an appropriate understanding of the common fire safety hazards that you are likely to come across when you’re out and about, which will then equip you with the knowledge to spot potential hazards and the proportionate approach to rectify them.

    Fire doors – 17 May 2021
    This session will provide you with an introduction to fire doors and their critical purpose in buildings. In addition, you will learn about the components that ‘make up’ a fire door and understand how to recognise common issues together with how they directly affect their integrity.

    Fire stopping and compartmentation – 24 May 2021
    This session will provide you an overview of compartmentation and why it is critical in certain parts of a building. You will also understand the importance of fire stopping together with identifying  breaches in compartmentation through poor workmanship and why ‘pink foam’ has no real place in passive safety.

    Fire safety equipment – 7 June 2021
    This session will take you through the various elements of fire safety equipment, both passive and active systems, and how they interact with each other. You will understand the legal requirement for maintenance identified within the relevant British Standards; includes fire alarms, emergency lighting, AOVs, dry risers, lightning conductors and more.

    Fire safety on construction sites – 14 June 2021
    This session will run through the key points of what you should be doing, as an organisation, in respect to the fire safety management on sites where timber framed buildings are being constructed; we will also consider any additional measures during close-down of sites at this time of coronavirus.

    To book an individual session follow the above links and complete the booking form.

    To book all five sessions, please complete the booking form below. 

     

    Who should attend?

    Refresher/Basic   Intermediate

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Per session:**
    Non-members: £125.00 *
    Members of any HQN network: £100.00 *

    Attend all five sessions:
    Non-members: £525.00 *
    Members of any HQN network: £400.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Health and Safety Network
    The Health and Safety Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 May 2021 14:00
    • End10 May 2021 15:30

    Fire safety toolbox – session one: Fire safety awareness

    Details

    Fire safety toolbox – session one: Fire safety awareness

    Out on the front line, what should we look for?

    This session will provide you with an appropriate understanding of the common fire safety hazards that you are likely to come across when you’re out and about, which will then equip you with the knowledge to spot potential hazards and the proportionate approach to rectify them.

     

    The fire safety toolbox is a series of useful sessions that look at different elements of fire safety. Other courses in this series are listed below. For details and to book your place on the individual sessions please click the links below. 

    Fire doors – 17 May 2021

    Fire stopping and compartmentation – 24 May 2021

    Fire safety equipment – 7 June 2021

    Fire safety on construction sites – 14 June 2021

    If you would like to attend all five sessions please use the following link and complete the booking form – Attend all five sessions.

     

    Who should attend?

    Refresher/Basic   Intermediate

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Per session:
    Non-members: £125.00 *
    Members of any HQN network: £100.00 *

    Attend all five sessions:**
    Non-members: £525.00 *
    Members of any HQN network: £400.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    **To book onto all five sessions please follow the link in the text on the left and complete the booking form on its page.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Health and Safety Network
    The Health and Safety Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 May 2021 10:00
    • End11 May 2021 16:00

    Solutions for tricky housing management issues

    Details

    Solutions for tricky housing management issues

    Some housing management issues can be incredibly time consuming to resolve and often get put on the “too difficult” pile. They can be relatively routine, and often minor, but still present challenges.

    This workshop explores the most frequently occurring issues, examines different ways of tackling and resolving them – the options available, what works and what doesn't. It gives delegates the tools and techniques they need with clear, practical solutions.

    Course content:  

    Topics covered will include:

    • Challenging conversations and behaviour
    • Low level nuisance and annoyance, especially noise
    • Keeping communal areas clear – removing fire risks
    • Parking issues
    • Communal TV aerials
    • Immigration Act 'Right to Rent' and enforcement.
    • Running a business from home
    • Tenancy fraud
    • Sub-letting rooms
    • Unauthorised occupants
    • Gaining access – to inspect, repair, undertake gas safety checks etc
    • Rechargeable repairs.

    Delegates should bring their main tenancy agreement with them together with examples of problem cases and how their organisation has attempted to resolve them – both successes and failures.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running on 28 July 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 May 2021 10:00
    • End11 May 2021 13:00

    The new Debt Respite Scheme for housing providers

    Details

    The new Debt Respite Scheme for housing providers

    Are you prepared for the introduction of the new Debt Respite Scheme that comes into effect on 4 May 2021 and what this game changing development means for your arrears collection?

    This has been introduced to help protect debtors and is about getting people debt advice earlier.

    It is not a payment holiday or a ‘free ride’ for tenants. But it will mean that you have to follow instructions from the Insolvency Service around halting collection action for at least 60 days – and it could be much, much longer if a tenant is receiving treatment for mental ill-health.

    This course looks at both parts of the scheme:

    • Breathing Space which comes into effect from 4 May
    • Statutory Debt Repayment Plan, which is due to come in later this year (tbc).

    It covers information about registering with Insolvency Service, your responsibilities and the debtors’ responsibilities, when protection will start and end, how you will be notified, what to think about and opportunities.

    We’ll also cover the “knowns and unknowns” about the Statutory Debt Repayment Plans, the introduction of which is likely to change the way debt is enforced forever.

    You will learn:

    • What you need to do now
    • Moratorium application process, duration and review
    • Moratorium for people who are undergoing mental health treatment
    • What debts qualify and what debts are excluded (inc joint debts)
    • When you can, and can’t, serve a notice or take legal action,(or even talk to the tenant about their arrears)
    • The effect on existing legal proceedings
    • The effect on APAs and rent/housing costs deductions in UC
    • Your responsibilities
    • Debtors’ responsibilities
    • Engaging with debt advice providers
    • What happens if you don’t comply
    • Challenging Moratoriums
    • Statutory Debt Repayment Plan (SDRP).

    Who should attend?

    Essential for everyone involved in the recovery of debt, including those who need to answer queries and provide signposting advice.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    This course will also be running on 17 May and 25 May 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 May 2021 09:30
    • End12 May 2021 16:00

    Common building defects and failures for technical and non-technical staff

    Details

    Common building defects and failures for technical and non-technical staff

    Get up to speed with common building defects and failures and best practice. Learn how to diagnose defects effectively, offer appropriate advice and apply the most effective remedial measure(s) to resolve them.

    This course will provide technical officers and non-technical staff with a sound baseline understanding of the most likely building failures and defects across a range of stock together with the remedial measures to take. This is a great course for new staff or updating/refresher training.

    Delegates will:

    • Develop their understanding of the legislation with respect to managing and maintaining a property portfolio, the implications of failing to do so and how to protect the legal interests of the landlord
    • Explore the common defects and problems associated with a wide variety of housing stock – their elements, fabric and trades
    • Learn about the range of, and most effective forms, of diagnostic tools and equipment available together with their pros and cons, attributes and potential failings
    • Find out about the most appropriate remedial measures available to correct failure
    • Examine how recent improvements to stock may have compounded problems, eg condensation
    • Consider the best ways to explain and communicate with all interested parties, eg tenants, leaseholder, contractors etc.

    Who should attend?

    All

    • Building, maintenance surveyors and inspectorate
    • Quality assurance and property officers
    • Contract officers
    • Housing officers
    • Property, estates and neighbourhood staff
    • Contractor/DLO employees
    • Other interested parties.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 16 September 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start12 May 2021 10:00
    • End12 May 2021 16:00

    Excellence in procurement and contract management

    Details

    Excellence in procurement and contract management

    Achieve excellence through your contracts and achieve value for money. 

    These are economically challenging times. We’re all busy reducing costs so it’s easy to lose sight of quality. But getting this balance right is crucial – repairs and estate services are the most frequently complained about services. Poor procurement and contract management is often at the root – organisations struggle with managing contracts and contractors effectively. 

    Intermediate level course: 

    Designed to help staff improve and develop effective procurement and contract management skills. It covers the principles, the process, the detail and the practicalities, and applies them all to effective procurement and contract management. 

    It is applicable to reactive repairs, planned and investment works as well as estate services, grounds maintenance and caretaking – whether your services are delivered by in-house teams or external contractors. 

    You’ll hear about all the problems and common pitfalls and the solutions: 

    • Internal and external rules around procurement 
    • How to establish an effective contract management system 
    • Performance management and use of KPIs 
    • What to do when things do wrong 
    • Negotiating and achieving improvement from contractors 
    • Achieving value for money 
    • The role of residents in procurement and monitoring 
    • Practical sessions and workshops based on real scenarios 
    • Procurement and social value. 

    Who should attend? 

    Intermediate

    Everyone up to middle managers with responsibility for maintenance and estate services, including staff teams, team leaders and managers from housing management, maintenance, estate services, operations, procurement, service and policy monitoring, community development and anti-social behaviour. 

    Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

    This course will also be running on 5 August 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Asset management
    The Asset Management Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start13 May 2021 09:30
    • End13 May 2021 12:30

    How to brilliantly manage remote teams

    Details

    How to brilliantly manage remote teams

    The session is geared specifically to teams who will be managing some or all of their team remotely.

    How do you manage a person or team eectively when you don’t physically see them often? This is particularly difficult if the team is suddenly dispersed. This session will cover the essentials and allow you to think about how the dynamic of a team changes when people don’t all sit in the same physical space.

    How do you as a leader manage this, keep people resilient and productive and support a strong sense of team? There will be practical advice on adapting your communication style to reassure and keep the team focused.

    What the session will cover

    • How to instil a strong sense of team purpose and why this is key to motivation
    • How to keep your team focused and agree the core priorities
    • Tips and techniques to run remote meetings brilliantly so everyone can contribute
    • The kinds of distance issues to consider – physical, operational and affinity
    • Why trust is fundamental and how to develop it
    • The five questions you need to know the answer to and talk to your team about
    • How to hold individuals to account and motivate to deliver
    • How to help your team manage their anxiety, and keep up resilience.

    Who should attend?

    Intermediate   Advanced

    Anyone who leads teams based in different locations, or staff that work from home.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 5 July 2021.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    Dates
    Alternative dates

    5 July 2021

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start13 May 2021 10:00
    • End13 May 2021 16:00

    Universal Credit – what you need to know now

    Details

    Universal Credit – what you need to know now

    This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.

    Now is the time to ensure all staff are up-to-date in their Universal Credit knowledge and confident to answer tenants’ questions.

    2020 was an upsetting and anxious time for many people during which they saw significant changes to their income and job losses. In 2021 we are likely to see many more tenants who have not claimed UC before, having to do so now, and struggling to understand the process.

    The training includes: 

    • The less than obvious similarities and differences between the old and new  housing costs 
    • Exploring all the Alternative Payment Arrangements (APA) options and knowing how to apply  
    • Taking an in-depth journey through the monthly assessment period and how changes of circumstance affect entitlement
    • How to maintain an online claim to prevent things going wrong 
    • Looking at the different conditionality groups to understand what claimants have to do in return for UC 
    • How sanctions and other deductions can affect your managed payment, who has priority and what the tenant can do to reduce them 
    • An update on the latest new rules put in place due to Covid.

    Who should attend?

    This course is essential for everyone who is new to UC, or has a very basic understanding, to improve their knowledge and skills.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    This course will also be running on 3 August 2021.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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