Social landlords Irwell Valley Housing Association and The Pioneer Housing and Community Group Limited have received a C1 grading from the Regulator of Social Housing (RSH) for their first grading following inspection.

Elsewhere in the regulator’s latest batch of regulatory judgements, three landlords received consumer upgrades to C1 – Karbon Homes Limited, South Holland District Council, and Tuntum Housing Association Limited.

Home Group Limited received a C2 for its first consumer grading and a G2 downgrade. The RSH said it needs to improve some aspects of its board reporting to enable effective oversight of consumer and compliance risk areas. It also needs to strengthen board oversight of assurance findings and reviews to enable timely delivery of improvements.

The Housing Plus Group and Trent and Dove Housing Limited, both based in Staffordshire, received a C2 for their first consumer gradings. Both have G1/V2 grades that were assessed and unchanged.

ReSi Homes Group received its first gradings of C2*, G2* and V1* following inspection. The for-profit landlord owns around 1,400 shared ownership homes, the majority of which are in the south west, south east and London, managed by third party property managers.

The first of this year’s stability checks were also published today – the RSH’s annual review of a landlord’s financial information, business plan and risk profile to assess whether its financial viability gradings remain appropriate.

Among those was G15 landlord Notting Hill Genesis (NHG), which currently has C3, G3 and V2 grades. The RSH says it continues to engage intensively with NHG as it delivers the required improvements and is monitoring their progress closely. The regulator is considering alternative resolution options should they be needed and could take regulatory action if required.

Elsewhere, Haringey London Borough Council (LBC) must make fundamental changes to deliver improved outcomes for its tenants. The north London local authority was given a C4 consumer grade after the regulator’s inspection found very serious failings.

Although Haringey LBC had indicated a willingness to address issues and taken some action, the RSH says it has not yet seen sufficient evidence that it understands the potential risk to tenants and is able to put matters right.

Issues included:

• A substantial backlog of overdue repairs including damp and mould cases, poor tenant satisfaction, and weaknesses in performance, oversight and assurance
• Only around half of non-emergency repairs reported were completed on time in 2025/26
• Despite improvement activity over several years, outcomes remain poor and tenants continue to experience delays, missed appointments and communication failures
• Almost 4,000 remedial fire safety actions are overdue – including more than 1,400 actions categorised as high risk
• Not providing timely responses or demonstrating learning from complaints
• A failure to inform the RSH about significant issues which had emerged.

RSH Deputy Chief Executive Kate Dodsworth said: “A C4 judgement sends a clear signal that tenants have been let down and that urgent and sustained improvement is needed.

“We will maintain intensive engagement and close oversight, set clear expectations for improvement and, if necessary, use our powers to make sure change happens.

“We expect landlords in this position to take urgent action to address and fix the issues identified and improve outcomes for tenants.”

Jess Crowe, LBC’s Corporate Director for Culture, Strategy and Communities, said: “We take the regulator’s judgement very seriously and fully accept its findings. I would like to unreservedly apologise to our tenants and leaseholders for the serious failings identified during the inspection. Our residents deserve better from their landlord.

“The seriousness of this judgement requires dedicated strategic leadership across our housing functions, and I will bring forward an immediate restructure proposal to enable us to achieve this.

“We have historically been very honest and open to external and regulatory scrutiny, and I am deeply concerned that this does not appear to have been the case with the RSH. We have commissioned an urgent, independent review into why incomplete information was provided to the regulator in 2025 and why further proactive self-reporting was not undertaken after 2022, so that we can tackle this issue head on.

“This review will be the first step in identifying the root cause of the failings that have clearly not been effectively addressed as part of previous improvement efforts over the last three years.

“A refreshed Housing Transformation Plan will come to cabinet early in the new year that will address each of the regulator’s points and any findings from the independent review.

“Resident safety remains our priority. Where fire safety actions remain outstanding, appropriate mitigations are in place, and risks are kept under regular review while permanent solutions are implemented.”

Two other local authorities received a C3 consumer grade in the latest regulatory judgements.

The RSH found serious failings in how Tamworth Borough Council in Staffordshire is meeting the outcomes of the regulatory standards. It has not shown that all actions arising from health and safety assessments are carried out within appropriate timescales.

There were issues around its reporting of hazards including a lack of detail on the number of overdue hazards and the timeliness of remedial actions, and the reporting and oversight of anti-social behaviour. The RSH says it saw limited evidence of meaningful opportunities for tenants to scrutinise their landlord’s performance and influence how its services are delivered.

The regulator says Tamworth engaged constructively with it during the inspection, is improving its understanding of tenants’ homes, strengthening its repairs process and taking action to address the other issues found by the RSH.

The RSH also found serious failings in how Woking Borough Council is meeting the outcomes of the regulatory standards. The regulator identified some weaknesses in the council’s completion of overdue fire, water and asbestos remedial actions, and must improve its disrepair reporting and improve communication with tenants on this issue.

The RSH also found serious failings in Woking’s delivery of the outcomes of the Tenancy Standard and the Neighbourhood and Community Standard, notably around the management of antisocial behaviour and hate incidents, and tenancy oversight.

Woking is largely meeting its health and safety obligations and targets for repairs. It has engaged constructively with us throughout the inspection process and is taking action to address these weaknesses, the RSH says.

The full list of judgements published today is provided in the table below.

Landlord	Consumer grade	Governance Grade	Viability Grade	Engagement Process
Cottsway Housing Association Limited	Not yet assessed	G1 (based on previous assessment)	V1 (assessed and unchanged)	Stability check
Curo Group (Albion) Limited	C1 (based on previous assessment)	G1 (based on previous assessment)	V2 (assessed and unchanged)	Stability check
Haringey London Borough Council	C4 (first grading)	–	–	Inspection
Home Group Limited	C2 (first grading)	G2 downgrade	V2 (assessed and unchanged)	Inspection
(The) Housing Plus Group Limited	C2 (first grading)	G1 (assessed and unchanged)	V2 (assessed and unchanged)	Inspection
Irwell Valley Housing Association Limited	C1 (first grading)	G1 (assessed and unchanged)	V2 (assessed and unchanged)	Inspection
Karbon Homes Limited	C1 (upgrade)	G1 (based on previous assessment)	V1 (based on previous assessment)	Responsive engagement
Notting Hill Genesis	C3 (based on previous assessment)	G3 (based on previous assessment)	V2 (assessed and unchanged)	Responsive engagement/ Stability Check
Pioneer Housing and Community Group Limited	C1 (first grading)	G1 (assessed and unchanged)	V2 (assessed and unchanged)	Inspection
ReSi Homes Limited	C2* (first grading)	G2* (First grading)	V1* (first grading)	Inspection
South Holland District Council	C1 (upgrade)	–	–	Responsive engagement
Tamworth Borough Council	C3 (first grading)	–	–	Inspection
Trent & Dove Housing Limited	C2 (first grading)	G1 (assessed and unchanged)	V2 (assessed and unchanged)	Inspection
Tuntum Housing Association Limited	C1 (upgrade)	G1 (based on previous assessment)	V2 (assessed and unchanged)	Responsive engagement
Woking Borough Council	C3 (first grading)	–	–	Inspection