duration

Duration
1 day

duration

Location
In-house

duration

Availability
Good

Suitable for:       RI What does this mean?

Tackling ASB is a priority for landlords – now more than ever, with landlords struggling to deal with an increase in ASB cases where there are mental health issues. This session will give participants a solid foundation in how to handle complaints of ASB with a strong emphasis on robust investigation and case management principles to manage both risk and expectations.

Delegates will work on real life case studies to provide a more engaging and effective learning experience and will leave feeling more empowered and confident in their knowledge of both legal and non-legal remedies to tackle ASB. Prevention and early intervention are key.

  • Read more

    The sessions will cover:

    • What is anti-social behaviour and what is not
    • The need for a strategy to tackle ASB
    • How to deal with a report of ASB/file management – 6 stages
    • How to work with witnesses
    • Preventing ASB; early intervention
    • Use of non-legal remedies based on case studies
    • Why use a multi-agency approach
    • Evidence gathering for ASB cases – how to think outside the box
    • What is noise nuisance and how to tackle this growing problem
    • How to use the risk matrix to assess a complaint
    • Understanding the legal remedies available including; injunctions, possession proceedings, closure orders, CPNs/CPWs with case studies
    • Cuckooing and county lines
    • The importance of safeguarding  and vulnerable tenants in ASB (discuss Pilkington case).

    What will delegates learn?

    Delegates will:

    • Be able to define what ASB is and what their responsibilities are in tackling it
    • Understand why effective case management is so important
    • Understand the roles of other agencies in tackling ASB (including police and local authorities)
    • Gain a sound knowledge of the various legal and non-legal powers available

    Who should attend?

    This is essential for everyone involved in tackling anti-social behaviour. It is suitable for managers to enable them to better understand the time, effort, resources and risk management required; and the responsibilities of the wider organisation in tackling anti-social behaviour. Ideal for new starters and as a refresher.

  • Our trainer

    Mel Cant trained as a Barrister and came to the Bar in 2000. She doesn’t practice independently, choosing to work in the Social Housing Sector which she has done now for over 25 years.

    She covers all aspects of social housing law from housing advice, homelessness, allocations, lettings, tenancy and leasehold management, antisocial behaviour, asset management and disrepair.

    She undertakes homelessness reviews for nine local authorities and also undertakes training and consultancy providing practical solutions to legal issues within the sector.

    Her favourite feedback ever is “Everyone needs a Mel on speed dial!”

  • Testimonials

    • Really enjoyed the course and got a lot out of it. Felt the trainer was very knowledgeable.

      East Lothian Council

    • Excellent facilitator, jam packed with relevant and useful information, evidence based. A great structure, a lot to take in, but every bit of it was helpful within my role. High quality, in depth training. Thank you.

      PRHA (Portsmouth Rotary Housing Association)
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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