Members only

What will delegates learn?

• How to effectively deal with tenancy management issues
• Practical skills to support tenants who need help in managing their tenancy
• Techniques to investigate tenancy issues
• Confidence that when enforcement is necessary, you will have done all you can.

This course will cover:

• Real issues faced by housing officers
• Provide real solutions to help you carry out your jobUntidy gardens
• Abandoned vehicles
• How to tackle no access cases
• Succession
• Assignments
• Changes to the tenancy agreement – joint to sole and sole to joint
• How to deal with abandonment
• When to support and when to enforce
• Practical advice
• Case studies to practice real scenarios.

Who should attend?

Housing officers who are new to the role in either a housing association or council and those who want more confidence tackling tenancy management issues in a social housing context.

Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.