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About accreditation

Demonstrating that your services have been scrutinised by a reputable and independent organisation and found to meet exacting standards is a measure of confidence that customers, clients and partners will recognise and trust. HQN Accreditation systems provide the tools to do this and have been designed to recognise and reward those organisations which:

  • Understand their customers and communities – recognising and valuing diversity
  • Deliver excellent customer services for tenants
  • Operate efficiently and make best use of the resources available
  • Are committed to developing and sustaining strong partnerships
  • Innovate and actively look for opportunities to improve.

A – Z list of organisations   


Recent client feedback

“We’ve gone through the annual accreditation process for several years now. It’s a great chance to celebrate and get recognition for what you’re doing, and to pick up expert recommendations on how you can keep improving.
The assessment day itself is relaxed and informal, and Tony Newman is always an absolute pro. Really important to get staff at all levels involved, and give them the freedom to express how they feel about the service – that’s how you get the best out of the process.”

Tim Thwaites, Head of Income, Optivo


Our accreditation offer

HQN Accredit: Gas

Demonstrating that your gas safety arrangements and commissioning process have been scrutinised by a reputable and independent organisation is a measure your residents and partners can trust

HQN Accredit: DLO/Contractor

HQN recognises that successful repairs and maintenance services can be provided by a variety of means. That’s why we’ve developed a range of accreditation systems specifically designed for each service delivery type

HQN Accredit: Lettings

A modern lettings service is about so much more than just handing over the keys

HQN Accredit: Estate Management

Want to know if your estate services are up there with the best? Why not put the team through its paces with HQN’s bespoke accreditation scheme? Our exacting standards provide a measure of confidence that customers and partners can trust

HQN Accredit: Repairs and Maintenance

The UK’s first and only accreditation scheme specifically designed for client side repairs teams

HQN Accredit: Leasehold Management

Give your leaseholders the confidence and reassurance they need by getting your leasehold management service scrutinised by a reputable and independent organisation

HQN Accredit: MIST – Maximising Income; Sustaining Tenancies

If your organisation wants a tangible sign that your services meet or exceed good practice standards and that you are proud to offer a best-in-class service to your residents, then HQN Accredit: MIST is for you



Get in touch

Want to know more about our accreditation work? Email [email protected] or call Anna

Enquire now

Address: Rockingham House,
St Maurice’s Road,
YO31 7JA

For information call today

01904 557 150

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