“We have worked with HQN to maintain our DLO and Gas Accreditation for several years because it brings a number of benefits. The assessment process provides us with an independent, external review of our current performance and practice. The expertise and experience of the Assessors ensures their judgement of us is benchmarked against up to date comparison with the practice of other peers. The recommendations provided are based on demonstrable evidence of what can work and this is of great support for the shaping of our continuous improvement plans. Due to the ongoing relationship with HQN the regular re-assessment process is a useful way of keeping us accountable for the delivery of plans we put in place. Finally achieving the accreditation is a great way of recognising the quality of service provided by our colleagues and received by our customers.”

Paul Butterworth, Executive Director of Assets, Wythenshawe Community Housing Group

“It is great to have an expert who does such a thorough job scrutinising us to ensure we are doing the right things to support those who need us the most.”

Tansy Crowley-Sweet, Assistant Director of Housing (Customer), whg