Members only

This workshop will explain how:

• What happens inside your brain when you’re frustrated?
• Why frustration happens
• How to regain control over your emotional state
• How to deal with the ongoing uncertainty in which we are all operating.

This is great for anyone wanting to be more positive and more in control. Anyone is feeling frustrated – either with the current situation or when things don’t work out according to plan.  Anyone who wants to better understand their emotions.

Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best.

Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.

As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams.

Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.

He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.

Simon Thomas’s passion for Learning and Development comes from the satisfaction of making a difference. Helping people to be at their best in work, (and life), fuels his quest to facilitate the most game-changing learning interventions possible.

His career spans 16 years as a senior leader within Asda/Wal-Mart, progressing through a broad range of senior operational, strategic and commercial positions within the Head Office. Throughout his career Simon has always been deeply involved with developing talent through coaching, mentoring, recruitment and delivering leadership skills programmes. As you might expect from his background, Simon is supremely customer-focused, and always goes the extra mile to deliver memorable learning experiences. His personal learning journey has earned him a CIPD Level 7 accreditation in Learning & Development, Certificates in Stress Management, NLP and Coaching (CMI Level7), accredited practitioner for both the Lumina Spark psychometric model and the Heartstyles Life Indicator – plus he’s a qualified Hypnotherapist and Mental Health First Aider.

Simon has delivered a broad spectrum of training across all Government Departments such as the Royal Air Force, HM Prison Service and the Dept of Work & Pensions, where he brought learning to life for senior Civil Servants. He also facilitates experiential leadership and wellbeing programmes for organisations and private clients in the UK and around the world. The range of people Simon supports is broad, from professional cyclists wanting to develop their mindset, to global leadership teams aiming to develop cross-cultural impact.

As part of a hand-picked Associate training team, he has worked for the past 5 years across Europe and Middle East for Lexus Europe on their Luxury Brand & Customer Experience programme. Simon has a secret passion for both history, and creating experiences that move people, and so it is no surprise that he specializes in bringing Lexus stories to life, enabling retailer teams to connect on a more emotional level with customers, and maximise brand value.