1 day





Suitable for:       All What does this mean?

How good are your communication skills? Want to learn some new techniques?

This course is a synthesis of the most famous, widely used and evidence-based communication techniques that are available which can be applied in any situation.

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    You will:

    • Understand motivational interviewing techniques – open questioning, reflective listening and summarising skills
    • Explore NLP and how it can help understand our own and others’ communication style, body language and priority system
    • Explore CBT and how to identify and address negative mindsets in ourselves, and others
    • Understand what defence mechanisms are, how to spot and address them
    • Learn how to use negative and use positive language effectively
    • Explore transactional analysis skills, particularly the ‘Parent-adult-child’ model.

    Who will benefit from this course?

    Everyone at all levels and especially staff who deal with difficult or challenging situations.

  • Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.