1 day





Suitable for:       I What does this mean?

Do you want to increase customer satisfaction and reduce disrepair claims?

This course will de-mystify the legal haze of statutory obligations placed on landlords to repair properties, and the consequences of ignoring them. It will also examine the implications that tenancy agreements and handbooks have for disrepair claims and the difference between an ‘improvement’ and ‘disrepair’, which can often be crucial in disrepair claims.

  • Read more

    This course will cover:

    • The Landlord and Tenant Act section 11
    • The impact of tenancy terms
    • Disrepair vs improvements
    • The risk of ignoring complaints
    • Disrepair pre-action protocol
    • Relevant case law
    • Overview of other statutory obligations.

    You will learn:

    • The landlord’s legal responsibilities
    • How tenancy contracts enhance repair obligations
    • Minimising the risk of a claim
    • Potential defences
    • Case management
    • Notification of a repair.

    Who should attend?

    All staff who are involved in dealing with asset management or who manage those that are, including heads of service, asset managers, tenancy management officers, repairs managers, repairs officers, and team leaders.

  • Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.