Objectives

By the end of the course, participants will:

• Understand why time management has become a vital issue in the workplace
• Know how their personal qualities affect their time management
• Select and use planning tools that work for them
• Be able to identify and use criteria to prioritise their work effectively
• Know how to say ‘no’ easily and know when to say it
• Know how to stop procrastinating
• Know how to take advantage of ‘dead time’ to achieve more
• Know how to deal with interruptions politely and stay in control
• Delegate effectively
• Think creatively about what they really need to do.

Mark Barrow has worked in social housing for 22 years specialising in core areas including the delivery of ASB services; dealing with formal complaints and using communication skills to avoid conflict and build positive relationships with tenants and residents and across housing teams.

Mark is also an experienced trainer delivering apprenticeship teaching and learning across social housing as well as delivering tailored leadership and management in housing and across other sectors. His training sessions are relaxed and informal, interactive and always aim to be fully inclusive and above all enjoyable for all. Mark has received excellent feedback from all levels of staff and management both online and face to face and always looks to tailor his sessions to the needs of those attending and to individual organisations.