Duration
Half-day
Location
In-house
Availability
Good
Suitable for: All What does this mean?
This course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.
The first aspect of EQ: self-awareness
EQ is a fundamental skill of any inspirational leader. Without EQ you will be unable to get the best out of yourself, or your team, or operate at your most effective. By the end of this masterclass you will know the five elements of EQ, you will know where you are in relation to mastering the first component and you will be able to apply it to remote working as well as face to face working.
The second aspect of EQ: self-regulation
Self regulation is the ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement – to think before acting. By the end of this course you will understand what is meant by self regulation, you will be able to regulate yourself more and you will have a greater understanding of how to improve in this vital skill area.
The third aspect of EQ: motivation
If there is one trait virtually all effective leaders have, it is motivation. They are driven to achieve beyond expectations – their own and everyone else’s. Motivation is a passion to work for reasons that go beyond money or status. It’s a strong drive to achieve. It’s optimism, even in the face of failure. It’s commitment and perseverance. This course will look at strategies to maintain high motivation and how to increase the motivation of those around you.
The fourth aspect of EQ: empathy
By the end of this course you will understand a lot more about empathy and how it ties into the other aspects of EQ. You will feel more able to use your empathy to get great results in person and when dealing remotely with people.
The fifth aspect of EQ: social skill
The first three components of emotional intelligence are self-management skills. The last two, empathy and social skills concern a person’s ability to manage relationships with others. Social skill is not as simple as it sounds. It is often thought that social skill is just being friendly, but it is more like friendliness with a purpose: moving people in the direction you desire. By the end of this course you will be more aware of the power of social skill in the work place and more able to use social skills to your advantage and that of everyone else.
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What delegates will take away:
- A deeper understanding of their own reactions and how to prevent them causing negativity to those around them
- A deeper understanding of how others respond psychologically to situations
- Techniques to improve self awareness
- Techniques to be able to control our emotional responses
- Techniques to be able to control others’ emotional responses
- Techniques to build trust quickly and deepen our understanding of those around us
- Techniques to increase motivation or tackle lack of motivation in ourselves and others.
Who’s it for?
Any one at all.
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Our Trainers
Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best.
Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.
As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams.
Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.
Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.
He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
Complete the form below and we’ll be in touch.