duration

Duration
Half-day

duration

Location
In-house

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Availability
Good

Suitable for:       All What does this mean?

This course looks at the 5 aspects of Emotional intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.

 

The first aspect of EQ: self-awareness

EQ is a fundamental skill of any inspirational leader. Without EQ you will be unable to get the best out of yourself, or your team, or operate at your most effective. By the end of this masterclass you will know the five elements of EQ, you will know where you are in relation to mastering the first component and you will be able to apply it to remote working as well as face to face working.

The second aspect of EQ: self-regulation 

Self regulation is the ability to control or redirect disruptive impulses and moods, the propensity to suspend judgement – to think before acting. By the end of this course you will understand what is meant by self regulation, you will be able to regulate yourself more and you will have a greater understanding of how to improve in this vital skill area.

The third aspect of EQ: motivation 

If there is one trait virtually all effective leaders have, it is motivation. They are driven to achieve beyond expectations – their own and everyone else’s. Motivation is a passion to work for reasons that go beyond money or status. It’s a strong drive to achieve. It’s optimism, even in the face of failure. It’s commitment and perseverance. This course will look at strategies to maintain high motivation and how to increase the motivation of those around you.

The fourth aspect of EQ: empathy 

By the end of this course you will understand a lot more about empathy and how it ties into the other aspects of EQ. You will feel more able to use your empathy to get great results in person and when dealing remotely with people.

The fifth aspect of EQ: social skill 

The first three components of emotional intelligence are self-management skills. The last two, empathy and social skills concern a person’s ability to manage relationships with others. Social skill is not as simple as it sounds. It is often thought that social skill is just being friendly, but it is more like friendliness with a purpose: moving people in the direction you desire. By the end of this course you will be more aware of the power of social skill in the work place and more able to use social skills to your advantage and that of everyone else.

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    What will delegates learn?

    • A deeper understanding of their own reactions and how to prevent them causing negativity to those around them
    • A deeper understanding of how others respond psychologically to situations
    • Techniques to improve self awareness
    • Techniques to be able to control our emotional responses
    • Techniques to be able to control others’ emotional responses
    • Techniques to build trust quickly and deepen our understanding of those around us
    • Techniques to increase motivation or tackle lack of motivation in ourselves and others.

    Who should attend?

    Everyone.

  • Our Trainers

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best.

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams.

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

     

    Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.

    He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.

     

    Simon Thomas’s passion for Learning and Development comes from the satisfaction of making a difference. Helping people to be at their best in work, (and life), fuels his quest to facilitate the most game-changing learning interventions possible.

    His career spans 16 years as a senior leader within Asda/Wal-Mart, progressing through a broad range of senior operational, strategic and commercial positions within the Head Office. Throughout his career Simon has always been deeply involved with developing talent through coaching, mentoring, recruitment and delivering leadership skills programmes. As you might expect from his background, Simon is supremely customer-focused, and always goes the extra mile to deliver memorable learning experiences. His personal learning journey has earned him a CIPD Level 7 accreditation in Learning & Development, Certificates in Stress Management, NLP and Coaching (CMI Level7), accredited practitioner for both the Lumina Spark psychometric model and the Heartstyles Life Indicator – plus he’s a qualified Hypnotherapist and Mental Health First Aider.

    Simon has delivered a broad spectrum of training across all Government Departments such as the Royal Air Force, HM Prison Service and the Dept of Work & Pensions, where he brought learning to life for senior Civil Servants. He also facilitates experiential leadership and wellbeing programmes for organisations and private clients in the UK and around the world. The range of people Simon supports is broad, from professional cyclists wanting to develop their mindset, to global leadership teams aiming to develop cross-cultural impact.

    As part of a hand-picked Associate training team, he has worked for the past 5 years across Europe and Middle East for Lexus Europe on their Luxury Brand & Customer Experience programme. Simon has a secret passion for both history, and creating experiences that move people, and so it is no surprise that he specializes in bringing Lexus stories to life, enabling retailer teams to connect on a more emotional level with customers, and maximise brand value.

     

    Brian Coffman was born in Texas, grew up in the UK, back to Texas (a few years in Canada and Australia added for good measure) and then back to the UK. His life has seen frequent change and varying scenery, personally and professionally, and it gives him great pleasure to share this experience with his clients.

    People are at the heart of everything he does and how he ticks. Career wise, he enjoyed success as a leader in executive search businesses, managing high-performing teams of extremely bright, highly motivated recruiters. Being in professional services meant he always kept a keen eye on clients, making the balance of internal and external relationships crucial.

    He also worked in Operations leadership, and earlier in his career as an HR professional.

    Leadership, search, candidates, clients and HR. You need to enjoy building relationships with people if you’re going to thrive, (survive?!), in these settings.

    He believe the key to success in building relationships and leading people is great attitude. A great attitude is infectious, powerful, inspiring. Whatever your skills and knowledge level, choose great attitude and you’ll find yourself surrounded by amazing people doing amazing things.

    Brian would love to help you harness great attitude to improve your leadership qualities and build inspiring cultures.

     

    Jo Faller-Pope

    Jo is passionate about helping people build confidence, strengthen relationships and lead with authenticity. Whether supporting someone to communicate more effectively, navigate challenging conversations or develop their leadership style, Jo’s focus is always on helping people become the best version of themselves.

    Her career spans leadership roles across digital and marketing agencies, where she predominantly worked in client services; leading high-performing teams and working on customer centric projects for globally recognised clients from Microsoft to Brompton Bikes. Throughout her career, Jo has remained people-focused, building strong teams, nurturing client relationships and creating environments where people can thrive.

    Now working with leaders, teams and customer-facing professionals, Jo delivers engaging and practical learning experiences to help people have a positive influence.

  • Testimonials

    • “Very insightful, I have shared feedback with my manager advising all new appointees who are new into the world of leadership part take in this training.”

      Enfield Council

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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