Members only

This half day workshop is everyone who wants to improve how they work in the virtual world, to:

• Communicate more effectively on a virtual platform
• Increase their understanding of the differences between face to face and virtual communication
• Improve their productivity and effectiveness – with customers, staff or colleagues
• Better support customers, tenants and residents online.

What the session will cover:

• Enhanced soft skills – what are they are why use them?
• Communicating in a virtual environment – what works and what doesn’t
• Self-motivation – how that impacts on good relationships and why it is important for virtual working
• Flexibility and time management in a virtual workspace, how to make your approach work.

Jo Carr works as an independent leadership and management coach, trainer and consultant in the health, social care and social housing sectors. Before 2013, Jo spent 25 years in management roles in social housing and the voluntary sector.

Jo is a lifelong learning qualified trainer, and an ILM qualified management and mentoring coach, and she also has a flair for bringing her learning and perspective from her background to help her clients find solutions for their pressure points.

Jo uses a flexible and eclectic mix of products and models in her work, from NLP to Situational leadership – with the focus on the client audience developing their ability through increased confidence and capacity. She is also an accredited Belbin team roles facilitator. Jo is a very skilled communicator, with an intuitive approach to working with her audience – and this is borne out in her range of delivery methods as a coach and trainer.