1 day





Suitable for:       All What does this mean?

Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with the Contract Holders and Occupation Contracts effectively? If so, then this is the course for you!

Housing officers have a challenging role, dealing with different issues every day. This course is your survival manual for making sure you are confident that you are supporting your contract holders when you should and using enforcement when it is necessary.

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    What will delegates learn?

    • How to effectively deal with Occupation Contract management issues
    • Practical skills to support contract holders who need help in managing their Occupation Contract
    • Techniques to investigate issues with the Occupation Contract
    • Confidence that when enforcement is necessary, you will have done all you can.

    This course will cover:

    • Real issues faced by housing officers
    • Provide real solutions to help you carry out your job such as dealing with
    • Untidy gardens
    • How to tackle no access cases
    • Succession
    • Assignments
    • Changes to Occupation Contracts – joint to sole and sole to joint
    • How to deal with abandonment and non-occupation
    • When to support and when to enforce
    • Practical advice.

    Who should attend?

    Housing officers who are new to the role in either a housing association or council and those who want more confidence tackling Occupation Contract management issues in a social housing context.

  • Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.


Tenancy management

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.