1 day





Suitable for:       All What does this mean?

Are your staff able to operate within clear, professional boundaries? Do they understand the risks of ‘crossing’ those boundaries? Are they able to find the right balance between ‘compassion’ and maintaining a professional distance?

If these questions have started you thinking, then this course is for you and your staff.

If your organisation is to deliver a high quality, professional service, clear boundaries are essential. Professional boundaries outline an effective and appropriate interaction between housing professionals and their customers. The ‘boundaries’ exist to protect both parties. Staff must understand the nature and limits of their roles and be able to recognise ‘grey areas’, where they may be at ‘risk’ of crossing the line.

Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.

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    Course content

    • Codes of conduct and why we need them
    • The legal and regulatory requirements for a code of conduct and professional boundaries
    • The limits of clear professional boundaries
    • The customer/worker relationship in this context
    • How to recognise ‘grey areas’ where professional boundaries are at risk of being crossed, and the associated risks
    • Good practice that can be implemented in the workplace.

    Who should attend?

    All housing staff and their managers.

  • Our trainer

    Tahira Hussain (MBPsS), has extensive experience working in the statutory and voluntary sector. She had a 22-year career in social work, mental health, community development and housing. Having worked in the social housing sector as part of an equality and diversity unit, Tahira has a successful track record in consultancy, training and project management. She is a graduate member of British Psychological Society (BPS) and the British Association for Behavioural and Cognitive Psychotherapies (BABCP). She has worked as a mental health professional practitioner for a number of NHS Trusts nationally and is a private therapist providing assessment and treatment services to individuals, legal firms, schools and corporations. She is a qualified trainer on safeguarding, professional boundaries, equalities, stress management and personal development. As a freelance consultant her clients include local authorities, the education, health and housing sector nationwide.

  • Testimonials
    • ”I have to say that Tara was fantastic and did a great job at delivering the course content, using thought provoking scenarios and I would highly recommend her to anyone as a trainer.” – PCHA

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.