Suitable for:       I What does this mean?

As we get used to working from home “issues” start to crop up – ones we hadn’t necessarily thought about in the midst of the crisis.

These tend to be things that, if we were working alongside our colleagues in the office, wouldn’t be an “issue”:

  • How do people know I’m working or that I have a day off? Or on a break?
  • How do I say good morning and good night “virtually”?
  • How quickly do I need to respond to contact from my team?
  • How does anyone know that I’m putting in the hours, or even that I’m putting in too many hours? That I’m stressed? Or happy?

Any sort of confusion in the workplace is bad news. People don’t like uncertainty, they like to know what’s expected. They like direction and clear guidance as well as a plan.

What best practice is there? Are there rules and protocols we need to take into account?

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    This session will tackle those important issues that are now cropping up and identify the actions you can take to minimise any confusion or difficulties.

    • When and how do we “clock on/off”?
    • Should we let people know?
    • Do we need to check in with everyone every day?
    • How do I decide when to stop working? What are the expectations about working late? Or until the task is finished? How about priorities and important deadlines?
    • Are there different expectations depending on the level of seniority? Do all colleagues need to sign up to the basics?
    • Do I need to answer all emails immediately so people know I’m at my computer?
    • Just what are the expectations when I’m working remotely?
    • How do we set new norms of behaviour for everyone?

    Who should attend:

    • Team leaders
    • Middle management
    • Senior management
    • Anyone who is bemused by the setting of new working from home norms.
  • Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best.

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams.

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.


    Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.

    He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.