What will delegates learn?

• Why the sector is experiencing accelerated change and what is driving it
• The most significant legal, regulatory and policy developments and their practical impact
• How current pressures are affecting service delivery, tenant relationships and organisational risk
• What good looks like now – and how to respond with confidence and consistency
• Key priorities to monitor over the next 6–12 months.

This course will cover

• The changing landscape: law, regulation and professional practice
• The reasons behind reform: sector challenges, new thinking and public scrutiny
• The impact of new Government priorities and policy direction
• Current “live” issues for social landlords and engaged residents
• Managing risk, performance and accountability in a fast-moving environment
• Sharing best practice: what’s working well and lessons learned.

Who should attend?

• Housing officers, neighbourhood teams and housing management staff
• Customer service, complaints, engagement and resident involvement teams
• Repairs/asset colleagues who need the wider context and regulatory drivers
• Managers and team leaders needing a concise sector update
• Tenant board/committee members, scrutiny panel members and engaged residents who want to understand current issues and influence improvement.

Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extend across the housing sector, with specialisms in Governance, Housing Management, Change in the Sector and Resident Engagement.

He is known for his highly professional, yet relaxed and approachable working style that lends itself to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management, and operational staff and with involved residents and communities.

After holding a number of senior management positions in housing, Michael has for over 30 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

Michael is a Chartered Housing Professional, Chartered Management Consultant, and a Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

• Regular Chair of and Lead Assessor on its Experienced Professional Route Professional Interview Panels for Chartered Membership
• Member of the Executive Route Professional Interview Panel for Chartered Membership
• Registered CIH Mentor for Senior Housing Professionals
• Member of the CIH Housing Academy.

He is also a Fellow of the Institute of Leadership, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

Outside of housing, Michael is Chair of the Board of a Learning Partnership company of schools, Retained Voluntary Advisor to a Leaseholders’ (Right to Manage) Company, and National Level Coach with an Institute of Advanced Motorist Group.