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Suitable for:       All What does this mean?

Do you want to get to grips with all the current issues facing the social housing sector? Then this is the course for you.

The housing sector is used to change but has never experienced so much – changes in wider society, government thinking (legislation and regulation) as well as economic changes.  Much stems from the Grenfell Tower tragedy in June 2017.  This raised many questions about the provision, regulation and management of social housing, and in particular the relationship between housing providers, those making decisions and the people who live in social housing and local communities.

This course brings you up to date on the current position and the future direction, where the sector is going.

It provides an essential introduction for those who are new to the sector, whatever your role, as well as anyone wanting to refresh their knowledge and/or struggling to keep up with all the changes.

  • Read more

    The course will cover a summary of the major issues including the:

    • Origins behind key changes
    • Social Housing White Paper – the Charter for Social Housing Residents and subsequent Social Housing, (Regulation), Bill marking the return of consumer regulation
    • Housing Ombudsman Service
    • Law regarding Building Safety
    • Introduction of a Decent Homes Plus Standard
    • Focus on housing providers to be better at listening to residents and communities and acting on what is heard.

    Plus the opportunity to relate this to your role. We’ll take a practical look at what this means for you in your job.

    What you will learn

    The origins of the changes, what has been introduced, what is underway and how this relates to your role.

    Who should attend.

    Everyone who wants a comprehensive overview of the current legislative and regulatory changes impacting on the social housing sector. Ideal for anyone new to the housing sector as well as already working in it, wanting an overview of the current position.

  • Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extend across the housing sector, with specialisms in Governance, Housing Management, Change in the Sector and Resident Engagement.

    He is known for his highly professional, yet relaxed and approachable working style that lends itself to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management, and operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 27 28 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant, and a Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Experienced Professional Route Professional Interview Panels for Chartered Membership
    • Member of the Executive Route Professional Interview Panel for Chartered Membership
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the CIH Housing Academy.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools, Chair of a Leaseholders’ Company, and Vice Chair of an Institute of Advanced Motorists local group.

  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £200.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


09 December 2024
9:30am - 1:00pm
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17 June 2024
9:30am - 1:00pm
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01 August 2024
9:30am - 1:00pm
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16 October 2024
9:30am - 1:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.