Latest member question: service charge systems

Can anyone advise me of any service charge systems/solutions that they currently use please, that sit outside their housing management systems? Thanks in advance.

Over half of public sector organisations using manual processes and legacy systems, report

Over half (50.7%) of public sector finance and spend management professionals are still carrying out manual budgeting processes, a new report has revealed. The report, ‘Bridging the Digital Divide’, carried out by UK-based software and … Read more

Housing Quality Magazine October 2023

The autumn edition of HQM features a big interview with Richard Blakeway, the Housing Ombudsman, in which he shares his insights into the service’s progress and his views on everything from leasehold to mergers. Lara … Read more

Data breaches put domestic abuse victims’ lives at risk, commissioner warns

Data breaches are putting the lives of domestic abuse victims at risk, the Information Commissioners Office (ICO) has warned. The warning comes after the ICO reprimanded seven organisations in the past 14 months for data … Read more

Opinion: Transforming digital services for residents

By Jess Ettridge, Connect 21 Facilitator – Strategic Improvement Team, Tenancy Super Guru Housing 21 is a leading not-for-profit provider of retirement living and extra care for older people of modest means. We operate in … Read more

Thursday roundup: A week in tech, 14 August

Poor old Apple isn’t having a great time of it right now. Isn’t that sad? First, the Chinese government announced plans/gave orders for officials to stop using iPhones over security concerns – and now France … Read more

Scottish housing provider signs multi-year data deal

One of Scotland’s largest social housing providers, Kingdom Group, has signed a three-year contract with data and insight company, Housemark. By becoming a member, the Fife-based housing association – which provides more than 7,500 affordable … Read more

Plentific adds seven new prominent social landlords to its platform

Real-time property operations specialist, Plentific has announced seven new clients, including Change Housing, The Hyde Group, Longhurst, Midland Heart, Platform Housing, Phoenix Community Housing and SW9. The addition of Hyde solidifies Plentific’s association with almost half of the properties within the G15. The UK … Read more

New director of value creation for UK housing appointed at Plentific

Real-time property operations provider, Plentific has appointed a new director of value creation, adding value to its social housing clients and more than 2 million residents. Rebecca Sandhu has 15 years of experience heading up property maintenance … Read more

Assistant Data Protection Officer

Are you passionate about safeguarding sensitive information and ensuring data privacy? If you are passionate about data privacy and seeking your next career move, then we may have the role for you as an Assistant … Read more

ICT Development & Security Team Leader

Are you an experienced IT professional with a passion for cutting-edge technologies and a flair for managing infrastructure projects? We have an exciting opportunity for a talented individual to join our dynamic team as a … Read more

Housing Quality Magazine July 2023

In the July edition of HQM, we take a deep dive into the new regulatory regime and how social housing providers should be preparing. We talk to organisations that have been involved in the RSH … Read more

Opinion: Making mergers a success – how data and systems are at the heart of successful change

By Will Costello, head of data, technology and architecture, Socitm Advisory The latest report from the Housing Ombudsman is another call to action. In the Spotlight on Knowledge & Information Management (KIM) report, the sector … Read more

Senior .Net Developers (C#)

What you’ll do Are you looking for a new .Net role that offers autonomy, innovation and progression? Our digital development team works with some of the latest technologies where you’ll work to a range of different … Read more

Knowledge and Information Management ‘closest thing to a silver bullet’ for social housing – Ombudsman

Getting Knowledge and Information Management (KIM) right is the “the closest thing the sector could get to a silver bullet”, says the Housing Ombudsman in the latest Spotlight report. In the report the Ombudsman reviews … Read more

Latest member question: income management software contracts

Does anyone include KPIs in their contracts with providers of income management software? Just going through procurement and want to make sure our existing ones are sufficient. It would be interesting to see what others … Read more

Programme Manager (Business Change) fixed term

Fixed Term for 18 Months. Neighbourhoods & Housing is committed to a programme of continuous improvement to develop the service offered to its tenants and customers, driven by rapid, fundamental change in the housing sector … Read more

Housing Systems Business Analyst

We’re seeking someone with exceptional IT skills and knowledge of IT systems to join us as a Housing Systems Business Analyst. We’re on an exciting journey to develop our Housing IT system with our new … Read more

Project Manager

Salary: £34,239 – £39,375 per annum (plus comprehensive benefits) Closing date: 01/05/2023 Location: Eastleigh or Yeovil Employment type: Permanent Hours Per Week: 37 About us We’re Abri, a housing association based in the south of England. One of the largest … Read more

First Things First episode 82

Latest member question: patches for Neighbourhood Managers

A member would be interested to hear whether you use a tool to map out your team’s patches. Can you help? Let us know below.

East London HA expands rollout of IoT sensors to all social tenants following pilot

Following a successful pilot in 2022, an East London Housing Association, is extending the roll out of connected IoT devices across a total of 6,000 homes. The environmental sensors have been designed to provide Poplar … Read more

Housing Quality Magazine April 2023

Welcome to the April edition of Housing Quality Magazine. In our cover feature, Greater Manchester mayor Andy Burnham talks about his vision for housing and how he would like to see the next government put … Read more

Housing’s Next Generation 2023 – Deadline extended

Entries and nominations for our Housing’s Next Generation 2023 have now been extended until close of play on Monday April 17. We have taken the decision to extend the deadline to give our members the … Read more

HQN complaints survey

We know that complaints to the Ombudsman Service are increasing. We also suspect that they will continue to increase following the government’s recent social media campaign to raise awareness of how to complain to and … Read more

Housing provider launches new tech to ‘transform’ its customer service

A Midlands-based housing provider has gone live with new digital technology that they hope will ‘transform’ its ways of working and improve customer experience. Futures Housing Group has launched new customer relationship management (CRM) software, … Read more

An interview with ChatGPT…Challenges facing the social housing sector in England

Everybody is talking about ChatGPT – the know-all, AI-driven, state-of-the-art chatbot, that seems to have an answer to everything, no matter how obscure. But what does it know about the current state of social housing … Read more

Housing Business Intelligence Manager

Team: Housing Innovations Job Family: Supporting – CBG13 Salary: £45,648 – £49,651 per annum pro rata Hours: Full time, 37 hours per week Base Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected … Read more

Data Analyst

Team: HOM – Business Team Job Family: Providing  – CBG10 Salary: £34,723 – £36,298 per annum pro rata Hours:  37 hours per week Base Location: Working from home and any CBC offices, including Priory House, Shefford. You will be expected … Read more

Opinion: Using technology to improve services in housing

By Emma Mahy, CEO of IoT Solutions Group No one can fail to have been moved by the tragic case of two-year old Awaab Ishak, who died as a result of exposure to extensive mould … Read more