1 day





Suitable for:       I What does this mean?

Unsure of what you can do, or how to do it? This introductory course into conflict management, and breakaway techniques training, will allay fears about breaking the law, and explain what the law says. Delegates will have the opportunity to explore real life situations and gain confidence.

By the end of the day, delegates will know how to:

  • Communicate to solve problems and reduce the potential for conflict
  • Identify the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Use physical breakaway techniques
  • Use good practice after conflict situations.
  • Read more
    What the course will cover:
    Module one
    • Triggers of conflict
    • Warning and danger signs
    • Attitudes and behaviour cycle
    • Legislation in the use of force
    • Chemical cocktail
    • Component parts of communication
    • Non-verbal communication
    • Communication models
    • Facial expression
    • Spatial awareness
    • Stress – cause and effect.

    Module two

    Physical breakaway techniques, self-defence legislation, ECHR, Health and Safety Act and the Employment Act.

    This module addresses the legal implications surrounding self defence, human rights, health and safety legislation and also the employment act to assist in the development of organisational policies and procedures and to ensure compliance and personal responsibility.

    Physical breakaway techniques shows easily memorable ways to disengage from someone that takes hold of you without causing any harm.

    Who should attend?

    Everyone for whom personal safety and the potential use of physical breakaway techniques is an issue, including all lone workers, housing officers, maintenance teams, visiting officers, all frontline teams, site based estate management staff, together with team leaders and managers with staff responsibility.

  • Our trainer

    Chris Anderson is a highly experienced trainer with over 20 years’ policing experience, and an accredited expert in use of force issues. He specialises in personal safety awareness and is currently used to provide independent opinion by the Crown Prosecution Service, defence solicitors, coroners and Crown Court on the actions of police officers and members of the public. Chris is a member of the Institute for Conflict Management and licensed to provide personal safety awareness training.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.