5 x 90 minute sessions





Suitable for:       All What does this mean?

Bite sized content and short nuggets of information on individual UC subjects designed to take a deeper dive into one element at a time.

These practical sessions provide you with the latest knowledge and resources to give your customers accurate and effective advice on UC.

  • Read more

    All workshops 90 mins each delivered live, virtually.

    Understanding non-dependents and bedroom tax rules in UC
    Looks at who is a non-dep, when deductions are made, how much / differences to HB

    Deductions in UC
    Looks at priority order, types of deductions, how much, causing hardship

    In prison/remand/recall and other temporary absence
    Looks at notifying UC, how housing costs are affected, how to avoid and resolve problems

    Looks at who is self-employed, reporting income, minimum income floor, start-up period, expenses

    Challenging decisions
    Looks at who can challenge, how to challenge, time limits, complaints,appeals


    Who should attend?

    Sessions are all aimed at staff who have a basic knowledge of UC and want to understand a bit more about specific aspects of UC or need a refresher.

  • Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

Universal Credit micro sessions

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.