5 x 90 minute sessions
Suitable for: All What does this mean?
Bite sized content and short nuggets of information on individual UC subjects designed to take a deeper dive into one element at a time.
These practical sessions provide you with the latest knowledge and resources to give your customers accurate and effective advice on UC.
All workshops 90 mins each delivered live, virtually.
Understanding non-dependents and bedroom tax rules in UC
Looks at who is a non-dep, when deductions are made, how much / differences to HB
Deductions in UC
Looks at priority order, types of deductions, how much, causing hardship
In prison/remand/recall and other temporary absence
Looks at notifying UC, how housing costs are affected, how to avoid and resolve problems
Looks at who is self-employed, reporting income, minimum income floor, start-up period, expenses
Looks at who can challenge, how to challenge, time limits, complaints,appeals
Who should attend?
Sessions are all aimed at staff who have a basic knowledge of UC and want to understand a bit more about specific aspects of UC or need a refresher.
Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.
We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.
Complete the form below and we’ll be in touch.