Duration
1 day
Location
In-house
Availability
Good
Suitable for: All What does this mean?
This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues.
What participants will learn:
- How basic construction works
- The different techniques and materials used in construction
- How to recognise potential maintenance problems
- How to recognise issues relating to health and safety in construction
- How to communicate more effectively regarding technical issues
- How to handle repair requests more efficiently
- How to discuss technical issues more effectively and gain confidence
- How to speak knowledgeably regarding construction and maintenance.
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What the course will cover:
The training is delivered through a series of interactive sessions and covers all major trades:
- Joinery/carpentry
- Electrical
- Plumbing
- Brickwork
- Roofs
- Environmental works.
Specific to each trade, delegates will be able to:
- Understand the basics, including materials and techniques used
- Speak with knowledge and confidence.
- Give the right advice
- Identify and assess the potential risks regarding health and safety.
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Our trainer
Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
Complete the form below and we’ll be in touch.