Duration
1 Day
Location
In-house
Availability
Good
Suitable for: All What does this mean?
There are challenging times ahead. The cost-of-living crisis will put tenants under unprecedented financial pressures. Income teams need to act now to ensure they are up-to-date with the latest changes and practise on rent arrears and possession proceedings. Any action taken must be shown to be both “reasonable” and “proportionate”.
During this interactive training delegates will work on real life case studies providing an engaging and effective learning experience. They will leave feeling more empowered and confident in their understanding of rent arrears and possession proceedings and attending court.
This course is designed especially for staff who take, are involved in or need to know about rent/income possession action and all the practical steps involved. It is ideal as a refresher and for staff new in post.
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What will be covered?
- Legal framework for arrears recovery
- Communicating with residents
- Compliance with pre-action protocol
- Impact of breathing space
- How to draft the notice seeking possession for arrears
- Understanding possession grounds for arrears
- DIY; drafting the claim for court and witness statement
- Top tips for attending court hearings
- Dealing with a suspension of warrant hearing
- Dealing with vulnerable tenants in arrears
- Dealing with disrepair counterclaim tips
- How to comply with the Equality Act and mental health defences raised
- Three real life case studies.
Aimed at those officers, team leaders and officers with income management/rent revenue protection responsibilities and those officers who attend Court.
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Our trainer
Our trainer
Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters.
She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).
She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.
Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
Complete the form below and we’ll be in touch.