duration

Duration
1 day

duration

Location
In-house

duration

Availability
Good

Suitable for:       RI What does this mean?

Achieve excellence through your contracts and achieve value for money.

These are economically challenging times. We’re all busy reducing costs so it’s easy to lose sight of quality. But getting this balance right is crucial – repairs and estate services are the most frequently complained about services. Poor procurement and contract management is often at the root – organisations struggle with managing contracts and contractors effectively.

  • Read more

    Intermediate level course: 

    Designed to help staff improve and develop effective procurement and contract management skills. It covers the principles, the process, the detail and the practicalities, and applies them all to effective procurement and contract management.

    It is applicable to reactive repairs, planned and investment works as well as estate services, grounds maintenance and caretaking – whether your services are delivered by in-house teams or external contractors.

    You’ll hear about all the problems and common pitfalls and the solutions:

    • Internal and external rules around procurement
    • How to establish an effective contract management system
    • Performance management and use of KPIs
    • What to do when things do wrong
    • Negotiating and achieving improvement from contractors
    • Achieving value for money
    • The role of residents in procurement and monitoring
    • Practical sessions and workshops based on real scenarios
    • Procurement and social value.

    Who should attend? 

    Everyone up to middle managers with responsibility for maintenance and estate services, including staff teams, team leaders and managers from housing management, maintenance, estate services, operations, procurement, service and policy monitoring, community development and anti-social behaviour.

  • Our trainer

    Kevin Bentley has worked in social housing in both the local government and housing association sectors for over 30 years, specialising in housing maintenance and stock investment issues, he has extensive experience in all aspects of management of empty properties and voids in the social housing sector covering not just technical aspects around procurement, specification and overall void management but also the importance of voids as part of the letting process and creation of new tenancies.

    Kevin is HQN’s lead asset management consultant. He developed the HQN repairs and maintenance accreditation certification system and is now the lead assessor for our accreditations. He is also our expert on value for money in asset management and procurement and has run numerous seminars and workshops on this. He provides regular bespoke training for organisations on procurement, value for money and contract management.

  • Testimonials

    • “It was delivered from a practical perspective. It gave us knowledge how to actually procure and manage contracts in the workplace.”

      Monmouthshire Housing Association

    • “The pictures and examples were really useful and I feel confident I took away a lot from the training.”

      RBKC

    • “The training structure was excellent. It covered the areas I was interested in (KPI’s & Contract end/disputes) and more. The trainer allowed real-life examples to be discussed which helped and provided an opportunity to hear from others how they dealt with similar situations.”

      Islington Council

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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