1 day





Suitable for:       R What does this mean?

Achieve excellence through your contracts and achieve value for money.

These are economically challenging times. We’re all busy reducing costs so it’s easy to lose sight of quality. But getting this balance right is crucial – repairs and estate services are the most frequently complained about services. Poor procurement and contract management is often at the root – organisations struggle with managing contracts and contractors effectively.

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    Intermediate level course: 

    Designed to help staff improve and develop effective procurement and contract management skills. It covers the principles, the process, the detail and the practicalities, and applies them all to effective procurement and contract management.

    It is applicable to reactive repairs, planned and investment works as well as estate services, grounds maintenance and caretaking – whether your services are delivered by in-house teams or external contractors.

    You’ll hear about all the problems and common pitfalls and the solutions:

    • Internal and external rules around procurement
    • How to establish an effective contract management system
    • Performance management and use of KPIs
    • What to do when things do wrong
    • Negotiating and achieving improvement from contractors
    • Achieving value for money
    • The role of residents in procurement and monitoring
    • Practical sessions and workshops based on real scenarios
    • Procurement and social value.

    Who should attend? 

    Everyone up to middle managers with responsibility for maintenance and estate services, including staff teams, team leaders and managers from housing management, maintenance, estate services, operations, procurement, service and policy monitoring, community development and anti-social behaviour.

  • Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

  • Testimonials
    • “It was delivered from a practical perspective. It gave us knowledge how to actually procure and manage contracts in the workplace.”

      Monmouthshire Housing Association
    • “The pictures and examples were really useful and I feel confident I took away a lot from the training.”


We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.