duration

Duration
1 day

duration

Location
In-house

duration

Availability
Good

Suitable for:       All What does this mean?

Many of us may experience mental health problems. However, if your customer or their family member, is experiencing severe and enduring mental illness such as bi-polar disorder, schizophrenia or a personality disorder the challenges may be great.

If the person is currently well, supported by mental health services and social services all may be stable. However, these days less support is offered, support and medication are often not accepted, and this leaves it down to the landlord to manage and support the person on their own.

This course explores severe and enduring mental illness such as bi-polar or schizophrenia as well as personality disorders. It looks at the conditions, signs and indicators, strategies to manage these cases safely and how to liaise effectively with statutory services. It will also consider dual diagnosis including drug induced conditions and the challenges of obtaining appropriate support.

  • Read more

    Delegates will:

    • Explore bi-polar disorder including type 1, 2, cyclothymic
    • Explore psychosis including schizophrenia, schizoaffective disorder and other relevant types
    • Explore personality disorders especially EUPD/borderline
    • Consider dual diagnosis and drug induced psychosis
    • Discuss the 1983/2007 Mental health act, the 2005 MCA & the Care act 2015
    • Explore communication skills, risk management, liaison with statutory services.

    Who should attend?

    This training is suitable for customer facing staff, managers and everyone who may be working with customers.

  • Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

     

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.