90 minutes





Suitable for:       All What does this mean?

The Expectations Conversation is probably one of the most important conversations you can have with people with whom you work. It’s short – taking no more than 30 minutes – but it sets the tone for an open and honest relationship right from the outset.

There are four basic questions, but these can be supplemented with various others to achieve specific outcomes, as necessary. Learning this simple conversational tool and carrying it out with everyone will take your management to a whole new level. It creates a clarity of expectations between you, your team and those with whom you and your team work on a regular basis. It increases performance in a way you wouldn’t imagine.

Clarity makes everything easier and increases trust between individuals and teams which in turn makes the work flow easier and quicker.

The format of this conversation makes it easy to ask the kind of questions that you may find difficult and especially to ask the final killer question that makes ‘difficult conversations’ in the future much less likely and much easier if you do have to have them.

If there’s one management skill to have in your back pocket, it’s this one. Use with new team members, existing team members, peers, leaders, tenants/residents, family and friends. It is the conversation that will make everything in your life easier.

Quarterdeck have taught this conversation to hundreds of people and hear back every time how great it is and that people wished they’d known about it sooner.

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    Who should attend:

    • Anyone who works within a team
    • Anyone who manages a team
    • Anyone who deals with tenants/residents.

    What will you learn:

    • The basic four questions to create a level of clarity and performance that most teams don’t have
    • The supplementary questions for other situations
    • How to carry out this conversation with individuals to make work flow more effective
    • How to carry out this conversation as a team to make work flow more effective.
  • Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best.

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams.

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.


    Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.

    He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.



    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business.

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck’s work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck’s business is repeat and their NPS score is 70+, which they’re extremely proud of.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.