duration

Duration
Half day

duration

Location
In-house

duration

Availability
Good

Suitable for:       All What does this mean?

Residents are the life blood of your organisation. Communicating with them, involving them and listening to them is the responsibility of everyone in the organisation – even those who have little or no frontline contact with residents.

The social housing sector has a long history of engaging with its residents and as it faces more challenging times the business case for resident involvement needs to be measured and fully understood by landlords.

This is all the more vital following the implementation of the Social Housing (Regulation) Act 2023 and subsequent developments.

 

  • Read more

    So what do resident do for you? How do you measure the outcomes and impact of resident involvement to show just how valuable engagement is to your business?

    On this course you will:

    • Identify the key terms (inputs, outputs, outcomes and impact) and their meanings
    • Explore how to show the value of resident involvement from the start by planning key outcomes
    • Review your current process for measuring the value of resident involvement
    • Identify how to measure impact
    • Consider how to feedback outcomes to staff, residents and the board
    • Reflect on your role in identifying business outcomes and impacts using resident involvement mechanisms and data.

    Who should attend?

    • All resident involvement staff
    • Community involvement staff
    • Housing services
    • Asset management
    • Maintenance staff and their managers.
  • Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extend across the housing sector, with specialisms in Governance, Housing Management, Change in the Sector and Resident Engagement.

    He is known for his highly professional, yet relaxed and approachable working style that lends itself to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management, and operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for over 30 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant, and a Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Experienced Professional Route Professional Interview Panels for Chartered Membership
    • Member of the Executive Route Professional Interview Panel for Chartered Membership
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the CIH Housing Academy.

    He is also a Fellow of the Institute of Leadership, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Outside of housing, Michael is Chair of the Board of a Learning Partnership company of schools, Retained Voluntary Advisor to a Leaseholders’ (Right to Manage) Company, and National Level Coach with an Institute of Advanced Motorist Group.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.