What will delegates learn?

By the end of this course, delegates will be able to:

• Understand the purpose, principles and legal framework of the HHSRS in Wales
• Addendum Element 1C and the Hazard response times
• Identify property deficiencies and link them to relevant HHSRS hazards
• Apply a structured approach to assessing likelihood, harm outcomes and hazard severity
• Recognise common housing hazards, including damp and mould, excess cold, falls
• Understand how HHSRS supports wider landlord duties and fitness for human habitation requirements in Wales
• Appreciate the importance of clear evidence, accurate records and consistent decision-making
• Prioritise remedial works based on risk, vulnerability, seriousness and urgency
• Build confidence in applying professional judgement when assessing housing conditions
• Use case studies to practise hazard assessment and determine appropriate landlord responses.

This course will cover:

• The role and purpose of HHSRS in Wales
• The Welsh legal and regulatory context for housing conditions
• Links with fitness for human habitation requirements and landlord responsibilities
• Identifying hazards, deficiencies and contributing factors
• Assessing likelihood, harm outcomes and severity of risk
• Worked examples of hazard assessment and scoring
• Damp and mould, excess cold, falls, fire safety, electrical hazards and other common property risks
• Considering resident vulnerability and household circumstances
• Recording inspection findings clearly and consistently
• Evidencing decisions and professional judgement
• Prioritising urgent, significant and routine remedial works
• Scenario-based exercises relevant to Welsh housing providers.

Who should attend?

This course is suitable for housing professionals in Wales who inspect, manage, repair or respond to housing conditions. It will benefit housing officers, repairs and maintenance teams, asset management staff, surveyors, compliance officers, neighbourhood teams, tenancy support staff, complaints teams and managers responsible for safe, suitable and well-maintained homes.

Carrie Kus is an experienced housing, lettings and property training specialist with a strong background across the charity, private rented, social housing and property investment sectors.

Carrie spent seven years as a Senior Trainer at Shelter, the homelessness charity, where she managed the training needs of both new and existing helpline housing advisers. Her work supported advisers in delivering high-quality housing guidance to people facing homelessness and housing insecurity.

In 2010, Carrie founded Clarity Estates, a lettings agency operating in Sheffield and Chesterfield. She successfully led the agency for over a decade before its sale in 2022 to a local housing charity. Alongside this, Carrie has been a property investor for many years, bringing practical, hands-on experience of the rental market.

Carrie has also held several non-executive and leadership roles. She served for five years as a Non-Executive Director of the Residential Landlords Association before its merger with the National Landlords Association to form the NRLA. She also spent three years as a Non-Executive Director for the trading arm of Nomad, a Sheffield charity providing housing for young people, and was Training Director for Property Training Solutions, a subsidiary of Allied Surveyors created to deliver specialist training for property surveyors and professionals.

Carrie brings together deep knowledge of the housing, lettings, property investment and social housing sectors, alongside practical experience and a long-standing commitment to improving standards across housing and lettings.