1 day





Suitable for:       All What does this mean?

This course is designed for those who need an understanding of leaseholder service charges as part of their day-to-day work.

Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring.

  • Read more

    This course will cover:

    • Core terms in a lease
    • Variable service charges statutory control
    • The Commonhold and Leasehold Reform Act
    • Service charge enforcement options
    • Section 20 consultation
    • The role of the First Tier Tribunal (Property Chamber).

    What you will learn:

    • Governing legislation and regulation
    • Dealing with service charge challenges
    • Service charge recovery methods
    • Effectively managing leasehold services
    • Importance of lease terms
    • The impact of recent case law.

    Who should attend?

    All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including housing officers, housing managers, leasehold managers, heads of housing, and property services.

  • Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN’s leasehold accreditation scheme.

  • Testimonials
    • “Really useful and interesting training and the trainer Jackie was really patient with question. I learnt a lot today, it was a fab training session.”

      Haringey Council
    • “Found the training very informative especially as I am new to my role.”

      Northampton Partnership Homes
    • “Jackie was fantastic and very clear and thorough on her answers to queries. I have asked my organisation to book more training sessions.”

      Poole Housing Partnership

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.