Public training

We are running our public training virtually at the moment. Scroll below to view our range of courses or click here to view the full list.

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    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start23 May 2022 10:00
    • End23 May 2022 15:00

    Middle managers – intensive skills workshop

    Details

    Middle managers have one of the most challenging jobs in the business. Everyday they balance and juggle a variety of different often competing demands. From their bosses – boards, directors and senior managers – and their frontline staff and customers. These situations can be very complex and demanding, particularly when going through change. It calls for flexibility, sound judgements and decisions as well as diplomacy, empathy and plain common sense.

    Our intensive workshop will equip middle managers with the essential understanding and tools to become more effective and productive in their role. By raising delegate’s knowledge around tried and tested management theory and by enhancing skills sets in leadership and collaboration this workshop will boost confidence and the ability to deal with everyday challenges.

    You will learn:

    • About the concept of change management
    • How to develop and use your decision making and problem-solving skills effectively
    • How to focus on personal and team resilience – managing your conflicting demands
    • How to harness the ability to manage the talent in your teams
    • How to develop your use of negotiation and influence, to avoid responsibility without authority
    • And understand the value of feedback, for team development and for influencing upwards
    • About managing and leading in uncertainty, dealing with the unknown.

    Who should attend?

    Essential for all managers and leaders of teams in a middle tier position. Both new and experienced managers will benefit from this practical workshop.

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

     

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start24 May 2022 09:30
    • End24 May 2022 16:00

    Condensation, damp and mould – causes, cures and the courts

    Details

    This revised and updated condensation, damp and mould workshop builds on the enthusiastically received format previously delivered both in-house and at public training events across the length and breadth of the UK.

    Revisiting existing understanding, dispelling myths and questioning existing generic, outdated and inappropriate advice often given to interested parties in the light of recent improvements to housing stock, the course provides delegates with an effective understanding of the causes, symptoms and cures associated with condensation, damp and mould in the light of impacting legislation, etc.

    What will you learn?

    • An understanding of the causes, symptoms and cures associated with condensation, damp and mould
    • Requisite impacting legislation and the implications of failure
    • Rising damp – truth or myth?
    • The diverse range of detection tools available such as moisture, carbide and capacitance meters, borescopes, hygrometer sticks and humidity boxes, etc
    • Strategies for the effective removal/reduction of damp and mould problems
    • How to communicate sound knowledge-based principles to affected parties
    • How to protect parties’ interests and implement effective procedural guidance to combat failure.

    The training is lively, practical and interactive and, most importantly, in tune with the increasing demands being placed on housing organisations and their technical and housing officers in meeting the challenges presented by this resource-draining aspect of their work.

    Who should attend?

    Refresher/Basic   Intermediate

    • Housing officers
    • Maintenance and technical officers
    • Property inspectors
    • Home visitors
    • Estate-based staff such as caretakers and neighbourhood officers
    • Customer-facing teams and their team leaders.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 7 July5 October and 7 December 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start24 May 2022 10:00
    • End25 May 2022 13:00

    Gone but not forgotten – managing former tenant debt

    Details

    Efficient collection and recovery of former tenant arrears (FTA) must be a key part of any successful income management strategy.

    The practical course is fully updated with the latest tips and ideas that will help you to:

    • Minimise debt and maximise FTA collection
    • Develop a proactive service that delivers value for money
    • Boost individual and team effectiveness and performance
    • Measure success and plan for the future.

    What will you learn?

    Tony Newman, RIEN lead, will provide you with a toolkit of resources and best practice examples.

    He’ll take you through the FTA process ensuring you …

    • Understand the causes of FTA and the impact on the business and customers
    • Know how to prevent and minimise FTA
    • Drive collection rates up through dynamic case management, using the latest technology and techniques from the commercial sector
    • Use low-cost tracing facilities
    • Learn the secrets of working with debt collection and tracing agents
    • Work effectively with the Courts as part of the FTA recovery process
    • Measure success and building upon it.

    Who should attend?

    All

    Everyone involved in

    • Prevention and collection of former tenant rent arrears
    • Those advising residents on money management and benefit: income and rent arrears officers, housing officers, contact centre staff, estate and neighbourhood management staff, support workers, welfare benefit and debt advisers, and financial inclusion officers.

    Timings        

    This online workshop is delivered via Zoom, over two days.

    The timings for each day are:
    10.00am to 13.00pm (break 11.20am to 11.40am)

    Our trainer

    Tony Newman is lead associate for HQN’s Rent Income Excellence Network, with extensive experience in industry, local government and social housing.

    Having helped many organisations to achieve significant improvements in collection performance and customer focus, Tony brings an unrivalled, clear understanding of best practice in housing income management.

    Tony developed HQN’s income management and former tenant arrears toolkits and accreditation service.

    He is a member of the Chartered Institutes of Housing and Credit Management, regional representative for the Financial Health Exchange and a module leader and lecturer at the University of Salford.

    This course will also be running on 1 & 2 November 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Rent Income Excellence Network
    The Rent Income Excellence Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start24 May 2022 10:00
    • End24 May 2022 15:00

    Managing for the first time – team leader and managers

    Details

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success.  

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role
    • Work out what your opportunities and challenges are as a new manager
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager.

    Course outline

    • Key management and leadership skills, which ones to develop and learn
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend?

    This course is ideal for aspiring or new managers. 

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    If you would like to be added to our waiting list please email [email protected]

    Sold out

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start24 May 2022 10:00
    • End24 May 2022 16:00

    Universal Credit – what you need to know now

    Details

    This practical course provides you with the latest knowledge and resources to give your customers accurate and effective advice on UC.

    This is a practical course for staff who are new to UC. 

    As we start to recover from the last couple of years, things are still unsettled for many, and there have been several amendments to the benefits system. It's really important that staff feel confident to answer tenant's questions.

    The training includes: 

    • The less than obvious similarities and differences between the old and new help with rent 
    • Exploring all the Alternative Payment Arrangements (APA) options and knowing how to apply  
    • Taking an in-depth journey through the Monthly Assessment Period and how changes of circumstance affect entitlement
    • How to maintain an online claim to prevent things going wrong – claimant's responsibilities 
    • How sanctions and other deductions can affect your managed payment, and who has priority 
    • An update on the latest benefits news.

    Who should attend?

    This course is essential for everyone who is new to UC, or has a very basic understanding, to improve their knowledge and skills.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    This course will also be running on 19 July and 20 October 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 May 2022 09:30
    • End26 May 2022 16:00

    Health & Safety - The Five Fundamentals

    Details

    This is a highly interactive one-day course for all staff, who would like to improve their knowledge and raise their confidence. Through the day you will get a general overview of the current health and safety legislation, landlords specific legislation, and what the landlord's obligations are to comply with around gas, water, electric, asbestos and fire.

    What will delegates learn?

    Delegates will get to find out why they have to do certain things, in a certain way, at a certain time, and why some records of what they've done need to be kept.

    What the course will cover:

    General health and safety:

    • Health and Safety Legislation – H&S Act / H&S Management / COSHH / Riddor
    • Who are the HSE?
    • Landlords Safety Legislation – Section 11 Landlord and Tenant Act / Decent Homes / Homes Act
    • What is HHSRS – brief overview
    • Risk assessments.

    Asbestos:

    • What is asbestos?
    • Types of asbestos
    • When did we stop using it?
    • Why is it dangerous?
    • What diseases it causes?
    • Asbestos legislation
    • Landlords responsibility for asbestos – details of what's in the risk assessment
    • Exercise: Where would you find asbestos in a pre 2000 property?
    • Common uses of asbestos
    • What you should be looking for.

    Electric:

    • Electricity facts
    • UK cable colours
    • Electrical legislation
    • Landlords responsibility for electrical safety
    • Electrical installation condition report
    • PAT testing
    • Emergency lighting
    • Electrical intake cupboards
    • Exercise: Electrical hazards
    • The effects of an electric shock
    • Electrical burns
    • Electrical hazards in the home / outside the home
    • Electrical safety devices – RCD / fuses / earthing
    • Electrical safety.

    Water:

    • Regulation of the water industry
    • Legislation for water
    • Landlords specific legislation for water safety
    • What is Legionnaires Disease?
    • Landlords responsibility for legionella 
    • Risk assessment 
    • Best practice control measures
    • Scalds and burns
    • Water temperature safety devices
    • Landlords responsibility for drainage and waste water.

    Gas:

    • Gas industry introduction 
    • Gas legislation
    • Riddor
    • Who gas engineers need to be registered with
    • Gas safety registration card
    • Landlords responsibility for gas safety
    • Gas safety check
    • Service Inspections
    • Who is responsible if ???? – managing agent / shared ownership / subletting
    • What you can do to improve access for gas safety checks
    • Record keeping
    • What if defects are found
    • What is carbon monoxide
    • How to spot the risks
    • Symptoms of CO poisoning
    • Case studies
    • Exercise: Gas quiz
    • Gas emergencies.

    Fire:

    • How a fire starts – the fire triangle
    • Effects of smoke
    • Fire legislation
    • Other fire legislation
    • Fire protection in general needs housing
    • Fire protection in supported housing
    • Fire risk assessment
    • New fire legislation – Fire Safety Act 2021
    • Fire safety code of practice following Grenfell
    • Premises information boxes
    • PEEPs
    • Person centered fire risk assessments
    • Exercise – carry out a PCFRA on Charlie
    • Common fire hazards in internal social housing – communal areas
    • Best practice – sterile environments
    • Common fire hazards outside the building
    • Exercise: How many fire safety devices are there?
    • Fire doors
    • Dry / wet risers
    • Emergency lighting
    • Automatic opening ventilation
    • Signs and notices
    • Smoke alarms
    • What to do in the event of a fire.

    Why should delegates attend?

    The rules are always changing!!! They bring in new stuff, they change bits to stuff we already know, and we can't always keep up. Sometimes we don't always know about these changes until they are already here.

    Who should attend

    All staff new to housing, or existing staff that need a refresher.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    This course will also be running on 18 August 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    The Housing Management Network
    The Housing Management Network

    The Health and Safety Network
    The Health and Safety Network

    The Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 May 2022 09:30
    • End26 May 2022 15:00

    Making your leasehold service work for you

    Details

    Does your organisation manage leasehold properties? If so, are you doing enough to ensure you recover the costs of delivering your leasehold service and maximising your income?

    With a continuing government emphasis on home ownership including increased funding for shared ownership and the introduction of First Homes, we are continuing to see an increase in leasehold homes.  It’s more important than ever that organisations get their leasehold service right. This training will help you with practical help and advice that you can take back to your workplace.

    What will participants learn?

    • What you need to have in place to ensure you recover the cost of the services you provide
    • What fees you can charge for delivering your leasehold service
    • How to recover service charges from your leaseholders
    • What relationships you need to build to ensure you provide an effective and efficient leasehold service.

    Who should attend?

    All staff who are involved in dealing with leasehold schemes including frontline leasehold management staff, team leaders and managers.

    Our trainer

    Helen Muir has extensive experience in the housing sector having worked in senior roles for two large housing groups, where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, as well as leading on anti money laundering process and procedure.

    Helen has worked as a trainer and consultant since 2012 specialising in affordable home ownership, leasehold management, Right to Buy and anti money laundering. She has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies and is HQN’s lead on anti money laundering.

    This course will also be running on 3 August and 9 November 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start26 May 2022 10:00
    • End26 May 2022 16:00

    Homes (Fitness for Human Habitation) Act 2018 and housing disrepair

    Details

    This virtual training course covers everything you need to know about the new Act. It takes a practical look at what it means to social housing providers highlighting the key changes and their implications.

    Course content:  

    Topics covered include:

    • The Homes (Fitness for Human Habitation) Act 2018 in detail
    • Who and what the new statute covers, what is excluded and what it all means in practise
    • How to deal with problematic issues relating to the statute and other safety duties i.e. access, retrofitting
    • Tenants' obligations "using the property in a tenant-like manner"
    • Recent case law and its implications Defective Premises Act 1972, Environmental Protection Act 1990
    • The latest best practice
    • Common law requirements and the duty of care
    • s.11Landlord & Tenant Act 1985
    • The importance of 'statutory nuisance' and the tenants' obligations  – "using the property in a tenant-like manner"
    • The disrepair 'protocol'.

    Who should attend? 

    Everyone who needs to understand the law relating to repairs obligations and the fitness for human habitation act including technical repairs staff as well as repair takers/administrative support staff.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running on 6 July 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 May 2022 09:30
    • End27 May 2022 13:00

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessments right has never been more important. Gain the knowledge and get the support you need at this virtual workshop.

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies, projects and decisions, to ensure that they are accessible to all people, such as employees or tenants and customers.

    They are thus a vital aid to improving equality, diversity and inclusion practice for housing organisations.

    This course is designed to give you a practical walkthrough on how to carry out an EqIAS. It is intended that delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning what information you need 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips.

    Who should attend:

    This is essential for anyone leading or involved in undertaking an equality impact assessment:

    • Managers and directors from all departments
    • Human resources
    • Equality, diversity and inclusion
    • Business management
    • Chief executives 
    • Operations
    • Policy
    • Rent income and arrears
    • Resident involvement and scrutiny
    • Training.

    Testimonials:

    "It was really good, a great mix of smaller group working and listening to the presenter. Great examples too."

    "It was really informative and Colin is such a knowledgeable trainer."

    "I really enjoyed the structure of the course and the breakout sessions mixing it up and getting to meet others and hear their opinions, views, ideas etc."

    Our trainer

    Colin Heyman has worked in the field of both Equality, Diversity and Inclusion (EDI), and Leadership, for over 25 years, and is the Lead Facilitator for HQN’s EDI network. He's worked with a lot of different organisations, for example Housing Associations, Local Authorities, arts organisations, Universities, the third sector, and small private companies.

    Although not a housing expert, Colin has worked with a lot of different associations over the years so has an understanding of the sector. His wide EDI expertise and external perspective can help you to move forward in your EDI practice.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]o.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start31 May 2022 09:30
    • End31 May 2022 16:00

    Property and site inspection for non-technical staff

    Details

    Non-technical staff are increasingly being asked to undertake inspections of void and tenanted properties. This course will provide guidance on how to do them effectively, with a focus on the customer perspective.

    Delegates will also learn how to conduct estate/area walkabout inspections in a knowledgeable and effective manner, with an emphasis on issues such as protecting the housing stock, identifying areas for future investment, health and safety, and compliance with legislative requirements.

    What the course covers:

    The morning session covers void management and is designed to help non-technical staff better understand and carry out pre- and post-inspections of both void and tenanted properties.

    The afternoon session uses a wide range of learning techniques to help non-technical staff understand how to correctly identify and diagnose issues and potential problems when carrying out estate/area inspections.

    Delegates will learn how to:

    • Prepare for a property inspection
    • Identify health and safety risks/issues
    • Effectively document findings using standardised forms
    • Diagnose defects, problems and potential problems
    • Work with service users to drive up void standards
    • Develop and apply re-let standards
    • Monitor effectively
    • Tackle an estate/area walk-about inspection
    • Recognise minor and potentially serious problems.

    Who should attend?

    All non-technical staff who have a responsibility to manage and inspect estates, areas and properties, and everyone who wishes to improve their understanding of void and estate management.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    This course will also be running on 21 July 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start31 May 2022 09:30
    • End31 May 2022 15:00

    Setting service charges and maximising income – a practical workshop

    Details

    Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund.  Lets stop this by getting on top of your service charge setting and collection!

    This practical workshop will assist you in maximising your income: we will provide working examples of how to calculate the real cost of providing services, how to identify where full recovery is not being made and how to bridge the gap. For developing organisations, we will highlight the critical path to ensuring full recovery of costs, including an exercise in how to calculate service charges when developing new schemes for rent and sale, to ensure that you have considered everything.

    You will understand:

    • The relationship between revenue, capital/revenue expenditure and value for money and why recovery of costs is critical to a successful business

    • What remedies are in place to assist in maximising recovery

    • What can and cannot be charged for in a service charge

    • Why getting the terms of the lease and tenancy agreement right plays a big part in full recovery of costs

    • Why the development, technical and management teams need to work closely together in the early stages of a new development to ensure full recovery

    • Why policy decisions will have an impact on maximising recovery

    • How the use of IT can assist in efficient recovery

    • The relevant legislation you should be aware of that governs service charge accountability and your ability to charge.

    Who should attend?

    Intermediate   Advanced

    • Housing directors and managers

    • Finance managers

    • Service charge managers

    • Home ownership managers

    • Asset managers

    • Officers dealing with RTB, RTA and new developments, housing and repairs officers.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    What previous delegates have said: 

    • "Informative and interesting course. Very knowledgeable trainer" – Shepherds Bush Housing Association

    • "Gave me good insight into service charges and lease holders" – Eldon Housing Association

    • "Trainer was very knowledgeable and experienced" – Kettering Borough Council 

    This course will also be running on 27 July27 September and 22 November 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start01 Jun 2022 09:30
    • End01 Jun 2022 16:00

    Unlocking construction – basic techniques for non-technical staff

    Details

    This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues. 

    What will delegates learn? 

    • How basic construction works 

    • How to diagnose basic construction problems 

    • How to recognise potential maintenance problems 

    • How to recognise issues relating to health and safety in construction 

    • How to communicate more effectively regarding technical issues 

    • How to handle repair requests more efficiently 

    • How to discuss technical issues more effectively and gain confidence 

    • How to speak knowledgeably regarding construction and maintenance 

    • How to get it right first time, saving money and resources. 

    This course will cover: 

    The training is delivered through a series of interactive sessions and covers all major trades: 

    • Joinery/carpentry 

    • Electrical 

    • Plumbing 

    • Brickwork 

    • Roofs 

    • Environmental works. 

    Specific to each trade, delegates will be able to: 

    • Ask the right questions to make a valid assessment regarding construction/maintenance issues 

    • Identify the various types of repairs applicable to each trade 

    • Diagnose potential problems on estate visits with greater accuracy 

    • Give the right advice 

    • Identify and assess the potential risks regarding health and safety 

    • Understand the basics, including materials and techniques used 

    • Speak with knowledge and confidence. 

    Who should attend? 

    Refresher/Basic   Intermediate

    • Contact centre operatives 

    • Housing management staff and caretakers 

    • Staff who undertake estate visits 

    • Sheltered housing staff 

    • Repairs centre managers 

    • Customer inspectors 

    • Everyone from a non-technical background who wishes to increase their knowledge of construction. 

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    What previous delegates have said: 

    • "One of the best courses I have ever attended" – Warwick District Council

    • "Excellent course. Would highly recommend. Trainer excellent" – Aster Group

    • "Great trainer - very fun and interactive. Great at explaining things" – L&H Homes

    • "Really great course. Exactly what I wanted" – Islington & Shoreditch Housing Association 

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 2 August 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    The Housing Management Network
    The Housing Management Network

    The Health and Safety Network
    The Health and Safety Network

    The Leasehold Network
    The Leasehold Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start07 Jun 2022 10:00
    • End07 Jun 2022 16:00

    Audience engagement - how authentic storytelling can build trust and amplify shared goals

    Details

    Getting your messages across through storytelling

    Storytelling is a great way of engaging with people and getting your key messages across. It’s an effective way of attracting interest and making things real.

    By applying storytelling techniques you can enhance your reports, presentations and meetings. You can transform the way people think and feel about your work as well as build trust and amplify messages.

    It can be used in many different situations – meetings with colleagues, engaging with residents, presenting to boards, producing reports (including annual reports). And can be applied across all service areas.

    Utilising skills honed in newsrooms from major newspapers to the BBC, this course will teach you how to identify and structure stories that will build trust with the audiences you want to engage.

    It’s a practical session with time to try out techniques.

    What will delegates learn?

    By the end of this you will be able to:

    • Understand how to identify an engaging story within your work
    • How to structure a story so it applies to your work and will best engage your audience
    • Understand how to interview
    • Understand fundamental safeguarding and legal risks and how to provide balance and fairness
    • Understand audience behaviours and social media opportunities / risks.

    Course programme

    What’s a story?

    • Understand how to identify a story, what makes stories engaging and relatable to audiences and how universal themes can make your content travel to a big audience

    How to structure a story

    • How do you structure your story to catch and keep your audience's attention? How do you make your key messages resonate to change the way people think and feel? The power of editing to elevate and enrich your work.

    Interviews

    • Identifying the best messenger, writing an authentic script / questions to showcase key messages, preparing yourself and your contributor and the importance of accuracy

    Balance, fairness and the law

    • How to be fair to the contributor and yourself, what is balance and why is it needed? The difference between opinion and editorial responsibility, fundamental safeguarding and legal skills

    Social media

    • The opportunities and risks of social media, the difference between your platform and 3rd party platforms, are you ready to engage?

    Who should attend?

    Anyone at any level who needs to communicate their or their team’s work. Its particularly relevant to those who deliver presentations or public speaking, those who need to engage residents, service users, board members, other departments or teams they manage.

    Our trainer

    Tom Palmer has worked as a senior editor and project manager for 15 years, managing projects with a wide variety of OCM clients including local authorities, major businesses, start up enterprises and charities.

    Recent storytelling video campaigns have included Plymouth City Council, the Real Ideas Organisation and a public health campaign for Kent County Council.

    Tom has led BBC digital teams in the UK and in East Africa, delivering significant audience growth on website and social platforms. For BBC South West he led an editorial team of more than 80 journalists and staff covering the pandemic on TV and online.

    Tom has a passion for housing and social issues and throughout his career and  has  looked to tell stories which focus on solutions to challenges and showcase positive change.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 13 September and 6 December 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start07 Jun 2022 10:00
    • End07 Jun 2022 15:00

    Team leader and manager refresher

    Details

    Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

    The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

    This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

    By attending this course team leaders will:

    • Explore the value of role modelling positive workplace behaviours
    • Enhance their range of communication skills, and knowledge of how to use them
    • Focus on motivational and coaching style management techniques – getting the best from teams
    • Find out how to self-audit, to appreciate their strengths and develop themselves
    • Understand how to link objectives to performance.

    Course outline:

    Our one-day ‘intensive’ will equip your team leaders with practical tools and techniques they can put into practice immediately.

    • Soft skills and hard skills – learning the best of development and technical theory for team leading
    • Building team trust – tools and practical application
    • Understanding performance management approaches
    • Motivating and coaching methods and the value for a team leader.

    Who should attend?

    Refresher/Basic   Intermediate

    • New team leaders
    • People aspiring to be a team leader
    • Experienced team leaders who need a boost.

    Our trainer 

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    What previous delegates have said: 

    • "Very engaging session, time whizzed by" – Metropolitan Housing Trust
    • "Great trainer, loved her enthusiasm and presentation skills, very friendly and informative" – Camden London Borough
    • "The course was very good" – Bracknell Forest Borough Council

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 15 February 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Jun 2022 09:30
    • End08 Jun 2022 16:00

    The basics of plumbing, waste and drainage for non-technical staff

    Details

    Plumbing and drainage systems are a fundamental part of property maintenance. Understanding how they work is essential for any effective repairs service.

    This interactive course provides non-technical staff with the basic knowledge of plumbing, waste and drainage that they need in order to carry out their day to day work effectively.

    It covers:

    • The different ways in which water is supplied to properties
    • The components it uses to travel around the building
    • How both hot and cold water is stored prior to use
    • How waste water is disposed of, using both above and below ground drainage systems.

    This course will provide delegates with the knowledge they need to help analyse different types of common defects that affect domestic properties. It will give them the confidence they need when dealing with customers as well as technical colleagues and trade operatives.

    Who should attend?

    It is ideal for all non-technical staff, whether new in post or as a refresher.

    Essential for property services teams, customer services advisors and housing management.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Jun 2022 10:00
    • End08 Jun 2022 15:00

    Performance management – getting it right

    Details

    ‘For every hundred men hacking away at the branches of a diseased tree, only one will stoop to inspect the roots’ – Chinese proverb. 

    Are you currently hacking away at the branches? Successful performance management is the art of working out whether your team has the right combination of several key factors – ability, clarity of purpose and the motivation to get the job done.

    Key management skills are spotting talent, ensuring your team works to its full potential and knowing when to challenge under performance. This practical one-day workshop will help you focus on these three areas and enable you to develop excellent performance management skills.   

    By attending this course you will:

    • Enhance your ability to manage with confidence
    • Learn how to spot under performance, and how to ascertain what is causing it
    • Be able to encourage and motivate your team members more effectively
    • Recognise the components of a performance management framework 
    • Develop your ability to create and sustain high quality relationships with your team
    • Become confident when challenging.

    Course outline

    • This practical and interactive workshop can be tailored to your own performance management system and competency framework.
    • Diagnosing poor performance and how to remedy this
    • Behaviour, the impact of your behaviour and your team’s behaviour
    • KPIs , evaluation and review frameworks  and linking objectives to performance management
    • Tools and techniques to enhance your confidence and skill set.

    Who should attend?

    Everyone who manages people and has a responsibility for maximising performance. 

    Our trainer 

    Jo Carr works as an independent leadership and management coach, trainer and consultant in the health, social care and social housing sectors. Before 2013, Jo spent 25 years in management roles in social housing and the voluntary sector.  

    Jo is a lifelong learning qualified trainer, and an ILM qualified management and mentoring coach, and she also has a flair for bringing her learning and perspective from her background to help her clients find solutions for their pressure points.   

    Jo uses a flexible and eclectic mix of products and models in her work, from NLP to Situational leadership – with the focus on the client audience developing their ability through increased confidence and capacity. She is also an accredited Belbin team roles facilitator. Jo is a very skilled communicator, with an intuitive approach to working with her audience – and this is borne out in her range of delivery methods as a coach and trainer.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2022 09:30
    • End09 Jun 2022 15:00

    The Social Housing White Paper: Training for engaged residents and staff

    Details

    The Social Housing White Paper, Hackitt Report and Building Safety Bill: What this means for resident engagement.

    The Hackitt Report, Social Housing White Paper and Building Safety Bill are fundamental to the future of social housing. They set out the future framework and the way forward including the key principles and the priorities.

    This session provides an opportunity for residents and staff to gain a shared understanding of the key issues coming from the Hackitt Report, and the Social Housing White Paper and Building Safety Bill. The session takes the themes that emerge from both and gives participants the opportunity to consider what this means for resident engagement. The session includes presentations and interactive discussion. It is based on co-production principles – facilitating engaged residents and staff to work together to develop a shared understanding of the issues and implications and agreeing and planning actions.

    Delegates will:

    • Understand and consider the context and background leading up to the Grenfell Tower tragedy
    • Learn about the Hackitt Review and Building Safety Bill – the findings, recommendations, proposed legislation and implications for social housing
    • Be provided with an overview of the whole Social Housing White Paper and specifically  focus on the resident engagement aspects of it
    • Consider the implications of the Hackitt Report, Building Safety Bill and the Social Housing White Paper for resident engagement
    • Identify action points for the way forward.

    Who is this session geared to?

    • Engaged residents
    • Staff who support engaged residents
    • Staff responsible for developing policy and procedure.

    Our trainer

    Michael Guest is a very well established and expert Chartered Housing Professional, and a specialist in resident engagement. He consistently receives excellent feedback on his training and has been described as having a relaxed, conversational yet highly professional approach. He has a Master’s Degree (with Distinction) in Housing Studies, which covered the outcomes for social housing from the Grenfell tragedy and he is fully up to speed with the Social Housing White Paper.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2022 10:00
    • End09 Jun 2022 16:00

    Asset management masterclass

    Details

    Asset management is coming under closer and more detailed scrutiny by the regulator. The regulator’s feedback on Value for Money self-assessments has been in many cases critical of providers’ knowledge, management and forward planning in relation to their dwelling stock. 

    Effective asset management is critical to both local authorities and housing associations, and one of the key ways you can demonstrate you are managing your stock effectively is by having an up-to-date, fully developed asset management strategy in place. We’ll show you how to prepare or update your strategy. 

    What the course will cover: 

    Our masterclass will deal with the practical problems you face. We’ll look at the current key issues in the sector including high profile compliance issues. We will give practical guidance for drafting or updating an asset management strategy, including: 

    • Key elements and good practice in an asset management strategy 
    • Common mistakes and missing elements in the strategy 
    • Linkages to 30 year or HRA business plans 
    • An overview of best practice and current typical operating costs:
      • What does good value for money look like in repairs and asset management? 
      • How do your costs compare? 
    • Use of your stock condition database, stock sustainability and modelling 
    • Find out the regulator’s views about active asset management and how others are tackling this 
    • Rate of return on your assets – how can you carry out an assessment; what models and tools are available? 
    • What does the regulator mean by adopting a ‘granular approach’? 
    • Future challenges – our assessment of the big and emerging issues over the next three to five years. 

    Who should attend? 

    Everyone working operationally or strategically in asset management, property services and housing strategy, and those responsible for managing stock condition databases and investment resource planning. 

    Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 8 September and 8 December 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2022 10:00
    • End09 Jun 2022 16:00

    Solutions for tricky housing management issues

    Details

    Some housing management issues can be incredibly time consuming to resolve and often get put on the “too difficult” pile. They can be relatively routine, and often minor, but still present challenges.

    This workshop explores the most frequently occurring issues, examines different ways of tackling and resolving them – the options available, what works and what doesn't. It gives delegates the tools and techniques they need with clear, practical solutions.

    Course content:  

    Topics covered will include:

    • Challenging conversations and behaviour
    • Low level nuisance and annoyance, especially noise
    • Keeping communal areas clear – removing fire risks
    • Parking issues
    • Communal TV aerials
    • Immigration Act 'Right to Rent' and enforcement.
    • Running a business from home
    • Tenancy fraud
    • Sub-letting rooms
    • Unauthorised occupants
    • Gaining access – to inspect, repair, undertake gas safety checks etc
    • Rechargeable repairs.

    Delegates should bring their main tenancy agreement with them together with examples of problem cases and how their organisation has attempted to resolve them – both successes and failures.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2022 10:00
    • End09 Jun 2022 12:30

    The essentials of housing association finance – for non-finance experts and those new to the sector

    Details

    Housing finance can be tricky to get to grips with. Whilst the basic financial principles are similar to other sectors there are particular issues that all managers need to be aware of and understand.

    This half-day course covers everything you need to know about housing association finance.  Explained in straightforward language, it's geared to all operational managers. 

    This course provides a good foundation for managers wanting to improve their financial understanding.

    Sessions will cover:

    • Sources of income
    • Capital and revenue expenditure
    • Development appraisals
    • Budgeting and business planning including covenants
    • VfM
    • Risk
    • Management accounts
    • Financial statements
    • How the regulator monitors RPs' finances
    • Other key stakeholders.

    What will delegates learn?

    • Financial principles underlying social housing and housing associations
    • Financial terms explained
    • Key diary dates, regulatory requirements and obligations – and the implications for operational managers
    • What to consider when putting a budget together
    • How to read and interpret management accounts and the financial statements.

    Who should attend?

    Essential for all managers, regardless of service area, wanting to improve their understanding of finance. Ideal for those new in post, new to the sector as well as everyone wanting to refresh their knowledge.

    Our trainer

    Ian Parker has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last eight years and during that period has:

    • Developed HQN's VfM metric model
    • Provided advice to clients about the sector's VfM agenda
    • Undertaken in excess of 40 mock In Depth Assessments (IDAs)
    • Developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    This course will also be running on 4 October 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2022 10:00
    • End09 Jun 2022 12:00

    The Managed Migration process

    Details

    The DWP announced that Managed Migration restarted on 9th May 2022, initially in Bolton and Medway, to proactively move those 2.6 million claimants still on legacy benefits, across to Universal Credit.

    This is a mandatory process.

    Furthermore, nearly 885,000 of those are identified as vulnerable and on ESA for a primary condition of mental health problems, but tens of thousands more will also be experiencing mental ill-health.

    The high levels of vulnerability among social housing tenants, mean we have grave concerns about the risks posed to people with mental health problems. In the worst-case scenario, people with mental health problems may fail to successfully make the move to UC and lose the vital lifeline of their benefit income altogether.

    Find out about the process in this workshop.

    The session covers:

    • Andatory Managed Migration process
    • Migration Notification Letter
    • Time requirements to apply
    • Backdating
    • Transitional Protection (TP) & how it can be lost
    • How UC rules will be modified for some claimants
    • What organisations should consider for tenants making the move to UC.

    Who should attend?             

    Essential for everyone working in income maximisation and debt recovery, as well as housing management.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members: £150

    Members of any HQN network: £125

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start14 Jun 2022 10:00
    • End14 Jun 2022 13:00

    Financially vulnerable

    Details

    This practical workshop is designed to guide staff to be able to help tenants build their resilience, wellbeing and confidence in managing their money so crises are less likely to happen.

    It focuses on a preventative, strengths-based approach and incorporates CBT and Motivational Interviewing techniques to help tenants gain new perspectives on their spending and understand their influences and values – and as a result identify where they can make changes. Staff can help tenants build the skills needed to understand they have choice, control and feel empowered to make better financial decisions moving forward.

    What the session covers:

    • Helping tenants understand their money patterns and influences
    • Goal setting
    • Separating needs, obligations and wants
    • Draw up a spending plan (budget)
    • How to make paying bills easier
    • Dealing with money worries.

    Who should attend?

    This session will benefit all staff who communicate with tenants about their money management.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    This course will also be running on 11 August and 15 November 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start14 Jun 2022 10:00
    • End14 Jun 2022 16:00

    Intro to Smartphone filming

    Details

    Creating video content on your smartphone – the basics

    If you’ve ever wanted to capture something on video and wished you had better skills this is the course for you. Smartphones are amazing tools for filming and editing. And there are now so many different situations for using them  - resident engagement projects, repairs, estate services, voids and lettings. Our BBC-trained experts will teach you how to make the most of them.

    This course will take you through how to create professional video content  virtual property viewings, void properties or to support your communications teams with material for social media platforms.

    What will you learn?

    By the end of this course delegates will be able to:

    • Confidently film a range of well-composed shots
    • Record great interviews
    • Capture good sound
    • Apply basic storytelling and editing skills
    • Understand how to store and share content

    Course programme

    Get to know your smartphone

    • Checking your settings for optimum video recording performance
    • Finding and downloading filming and editing apps
    • Managing your phone’s storage and battery life

    Sound

    • Understanding the importance of good sound
    • Recording good sound in different situations

    Pictures

    • Understanding the different sorts of shots
    • Framing a shot - especially for interviews
    • Lighting a shot - without lights

    Interviews

    • Interviewing yourself (presenting to camera)
    • Interviewing other people
    • Understanding the importance of getting permission when filming

    Putting It All Together

    • Telling a story
    • Understanding the basic principles of editing pictures and sound
    • Storing and sharing your finished content

    Who should attend?

    Anyone at any level in an organisation with no or little experience of creating video content  where these skills could be useful in their role e.g. resident engagement staff, frontline staff working in estate services and repairs, voids and lettings staff. This workshop is ideal for staff and residents. The masterclass session  - link - is great as a follow on and/or for anyone who already knows about the basics.

    Our trainer

    Chris Quevatre is a creative and intuitive film-maker who delivers to global audiences on streaming and social media platforms.

    Chris has delivered a wide-ranging portfolio for OCM from epic promotional films to emotive and inspiring campaigns.  Whatever the project, he will find the authentic, personal, voice to carry key messaging to the audience.

    A pioneer in digital films, Chris is in touch with emerging trends and understands the power of analytical tools to build and grow audience reach.

    He is Ocean City Media’s drone aerials and animation commissioning specialist and delivered one of the first major animation partnerships for BBC England.

    Chris has trained BBC teams and is a visiting lecturer in digital film production at Marjon University.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 26 September and 7 December 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing Management Network
    The Housing Management Network

    Residents Network
    The Residents' Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start14 Jun 2022 10:00
    • End14 Jun 2022 13:00

    The Building Safety Act 2022

    Details

    After almost 5 years, the Building Safety Act received Royal Assent on 28th April 2022. So now the countdown begins in earnest to its implementation.

    Speaking about the transition into an Act, Dame Judith Hackitt threw the gauntlet to the sector  

    “Those who have taken the initiative and are driving change already can feel confident that they are doing the right things. But there are still a significant number of players out there for whom this week’s event is a final “wake up and smell the coffee” moment. The clock is now ticking and the pace is accelerating. Change is going to happen this time – there’s no denying it anymore!”

    This session will look in detail at the requirements for HRRB that have been introduced in the Building Safety Act and other related legislation, including recent amendments and government announcements. We now know what will be expected and when you need to have things prepared – for example, your safety case reports will need to start being submitted from April 2024. The course will help you to prepare for the imminent building safety regulatory regime and offer practical support on what you should be doing now.

    The course will cover:

    • An overview of the:
      • Building Safety Act
      • Fire Safety Act and revised Fire Safety Order
    • Recent changes and new developments
    • Timelines for the new regulatory regime
    • New developments since Jan 2022
    • Principles of the new building safety regime
    • The role of the Accountable Person
    • The building safety manager – a good practice approach
    • Competencies
    • The resident engagement strategy
    • Developing the safety case/ safety case report  
    • Links with the social housing white paper – specifically new regulatory expectations on safety
    • Checklist for action.

    What will delegates learn?

    Delegates will:

    • Understand the new legislation relating to building and fire safety
    • Understand their legal and statutory obligations
    • Understand how to manage risk in relation to existing buildings
    • Be clear on the role of the Accountable Person
    • Understand how to flex a building safety manager role now the statutory obligation has been removed
    • Understand the key principles underpinning the Safety Case
    • Be able to begin developing a Safety Case
    • Be able to begin developing resident engagement
    • Understand what good practice looks like in engaging residents on building safety.

    Who should attend?

    This session is relevant for every organisation who owns high rise buildings over 18 metres.

    It is essential for:

    • Executive teams and boards who will have the overall accountability under the new regulatory regime
    • Compliance, asset management and housing management teams.

    Our trainer

    Debbie has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice. In that time she developed expertise in in a number of areas including housing and asset management, resident engagement, health and safety (specifically building safety post Grenfell). She has also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional. She has also developed the professional standards for the sector and, as part of this work has a strong interest in how organisations can develop strong values-led cultures, create inclusive behaviours and act as ambassadors for the profession to challenge the stigma and stereotyping in social housing. She is an experienced public speaker, chair and trainer.

    This course will also be running on 5 July, 16 August14 September and 16 November 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Jun 2022 10:00
    • End15 Jun 2022 13:00

    Anti money laundering

    Details

    Does your organisation meet the requirements of the UK anti money laundering regime and legislation? 

    They require that your staff are trained so that they understand their anti money laundering responsibilities. A business that does not ensure staff are properly trained is committing an offence and is liable to civil penalties. 

    The UK anti money laundering regime has evolved over a number of years and includes legislation intended to counteract criminal money laundering and terrorist financing. The legislation has recently been updated with the introduction of The Money Laundering, Terrorist Financing and Transfer of Funds Regulations in June 2017, which sets out the requirements of the UK anti money laundering regime. This training will satisfy the regulatory requirement for verifiable learning for all staff to understand their anti money laundering responsibilities and ensure that your organisation is compliant with the new legislation and is protected from the effects of money laundering. 

    What will participants learn? 

    • What money laundering is and where housing providers are at risk of being used for money laundering 
    • What legislation covers money laundering and what it means to housing providers 
    • How to mitigate the risks to your business by putting in place effective policies and procedures, due diligence checks and by keeping records 
    • How to identify suspicious activity 
    • What the role of the nominated officer is. 

    Who should attend? 

    All staff in positions where they could come into contact with money laundering activity, or could be suspicious that money laundering might be taking place. This includes senior managers, heads of service, team leaders, income teams, housing officers, customer service advisors, money advisors, finance teams, development and sales teams and Right to Buy officers. 

    Our trainer

    Helen Muir has extensive experience in the housing sector having worked in senior roles for two large housing groups, where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, as well as leading on anti money laundering process and procedure.

    Helen has worked as a trainer and consultant since 2012 specialising in affordable home ownership, leasehold management, Right to Buy and anti money laundering. She has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies and is HQN’s lead on anti money laundering.

    This course will also be running on 7 September and 5 December 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £200.00 *
    2 delegates: £175.00 *
    3+: £150.00 *

    Members of any HQN network:
    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start15 Jun 2022 10:00
    • End15 Jun 2022 16:00

    Housing management law update

    Details

    Middle and senior managers rarely attend Housing Law training – apart from short conference workshops. But their knowledge is often dated, maybe based on sector myths and/or they too quickly ask their chosen retained lawyers. Case law is replete with examples of where this approach is found expensively wanting.

    This training will provide such staff with real up-to-date knowledge or statute and case law and the opportunity with others to unravel complex real cases.

    You will learn

    • The main features of the Localism Act 2011 effecting housing
    • How Choice Based Lettings and recent homelessness case law should have changed policy, procedure and practice
    • The principal features of other law having an impact ie Equality Act 2010
    • Where other statute should mean another agency taking responsibility
    • Other recent case law with implications for housing management ie succession, joint to sole tenancies etc
    • How to respond to potential legal challenges ie Human Rights Act 1998 post-Pinnock.

    Who should attend?

    Intermediate   Advanced

    Strategic and operational middle and senior managers across sections dealing with all of the above, including:

    • Policy and procedure staff and those in strategy formation
    • Housing and tenancy enforcement managers
    • Homelessness and allocations / lettings managers
    • Supported housing commissioners and providers
    • Managers from partner agencies whose remit crosses into social housing.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Housing quality network
    The Housing Quality Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Jun 2022 09:30
    • End16 Jun 2022 15:00

    Writing better reports

    Details

    With practical exercises and examples this course will build on your skills to make you a more confident writer. It will help you to think and plan before you write so you can choose the best style and structure to get your message across. 

    Well-written reports deliver information that is: 

    • Concise and clear 
    • Easily understood 
    • Helpful to decision-makers. 

    We will cover: 

    • Knowing what you want to say
      Understanding your audience and being clear about your purpose to help you identify your key messages. 
    • Choosing the best tone and structure
      Using your messages to create a logical structure and find the right style for your report. 
    • Presenting information effectively
      Being relentlessly clear is the best way to gain understanding. We will clarify what plain English is and how to use it, as well as how to summarise and use graphs, tables and charts well. 

    Bring a recent report (or one from your to-do list) to reflect on throughout the day. You’ll be able to apply what you learn directly to this example. This will help you to feel confident about putting your new skills to use. 

    Who should attend? 

    Everyone who wants to improve their report writing skills, including leaders, managers and team leaders. 

    Our trainer

    Caroline Oubridge started out making community programmes for BBC local radio before working in press and communications for national charities for over 15 years. She's a strong believer in straightforward communication and now specialises in training and advising organisations on how to explain who they are, what they do and why it matters. Caroline always delivers training that is informative, enjoyable and practical.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 14 September and 2 November 2022.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Jun 2022 10:00
    • End16 Jun 2022 16:00

    Excellence in procurement and contract management

    Details

    Achieve excellence through your contracts and achieve value for money. 

    These are economically challenging times. We’re all busy reducing costs so it’s easy to lose sight of quality. But getting this balance right is crucial – repairs and estate services are the most frequently complained about services. Poor procurement and contract management is often at the root – organisations struggle with managing contracts and contractors effectively. 

    Intermediate level course: 

    Designed to help staff improve and develop effective procurement and contract management skills. It covers the principles, the process, the detail and the practicalities, and applies them all to effective procurement and contract management. 

    It is applicable to reactive repairs, planned and investment works as well as estate services, grounds maintenance and caretaking – whether your services are delivered by in-house teams or external contractors. 

    You’ll hear about all the problems and common pitfalls and the solutions: 

    • Internal and external rules around procurement 
    • How to establish an effective contract management system 
    • Performance management and use of KPIs 
    • What to do when things do wrong 
    • Negotiating and achieving improvement from contractors 
    • Achieving value for money 
    • The role of residents in procurement and monitoring 
    • Practical sessions and workshops based on real scenarios 
    • Procurement and social value. 

    Who should attend? 

    Intermediate

    Everyone up to middle managers with responsibility for maintenance and estate services, including staff teams, team leaders and managers from housing management, maintenance, estate services, operations, procurement, service and policy monitoring, community development and anti-social behaviour. 

    Our trainer

    Kevin Bentley is an expert on procurement and contract management. Kevin will share his wealth of practical experience of the process as well as ways of improving performance and productivity, driving down costs and raising satisfaction. He will approach the subject from a practical operational perspective, and will also cover procurement, value for money and the role of residents.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 27 October 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of:

    Asset management
    The Asset Management Network

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Jun 2022 09:30
    • End17 Jun 2022 16:00

    An introduction to HHSRS and housing standards

    Details

    This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property condition issues they need to look out for.

    The course covers the HHSRS itself, the broad legal framework under which tenants and visitors can bring claims against a landlord and the enforcement powers used by local housing authorities. 

    Topics include:

    • HHSRS in outline
    • The 29 hazards – what to look for when visiting properties with a special focus on:
      • Damp and mould growth
      • Excess cold
      • Asbestos
      • Carbon monoxide
      • Entry by intruders
      • Domestic hygiene
      • Pests and refuse
      • Food safety
      • Personal hygiene
      • Sanitation and drainage
      • Falling – on level surfaces, on stairs and falling between levels
      • Electrical hazards
      • Fire and flames
      • Hot surfaces, etc
    • The enforcement regime – local housing authority powers including prosecution and the new civil penalties (up to £30k per offence)
    • The Homes (Fitness for Human Habitation Act) 2018 and the implications for social landlords.

    Who should attend?

    Everyone who regularly visits tenants and residents in their homes including housing officers, support workers, technical staff. Suitable for new staff as well as those seeking a refresher on HHSRS. 

    Our trainer

    Peter Wilson has over 30 years’ experience in public and private sector housing. A chartered environmental health practitioner and a chartered surveyor, he has also worked as a housing manager responsible for over 11,000 properties. He is still actively involved in survey work, litigation and consultancy. He combines a wealth of ‘hands-on’ knowledge with an interactive training style and extensive experience.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start21 Jun 2022 09:30
    • End21 Jun 2022 15:00

    Introduction to housing management

    Details

    If you ever wondered what housing management was all about – read on. This is the course you’ve been looking for.

    Housing management - also often referred to as landlord, operations, tenancies – is the ‘core’ activity of housing providers.

    It’s a vital service for residents and lies at the centre of every good landlord/tenant relationship.  Its scope is wide and varied covering everything (and often anything) to do with the management of tenancies, estates and communities.

    Staff working in housing management are the ‘front line face’ of every housing business. Their specific remit and duties vary from organisation to organisation depending on how specialist or generic the structures are. Performance is judged in many ways including customer satisfaction and achieving business critical outcomes such as effective income collection, good conduct of tenancies, safe and desirable estates and sustainable communities.

    This session will explain what the role is all about and give delegates a wider understanding of what to expect from housing management. 

    Delegates will:

    • Learn about the housing management service – what it covers and how it relates to other areas of a social housing business
    • Find out about the behaviours and skills that are needed for this role including its demands and challenges
    • Understand the range of tenancies that residents hold, their legal basis and their implications
    • Learn about the basics of income management, anti-social behaviour and common tenancy breaches
    • Consider wider estate and neighbourhood management matters
    • Appreciate the importance of involving residents.

    Who should attend?

    All

    Essential for anyone who wants to find out more about housing management whether working in housing management or a related service area.

    Ideal for anyone new to the sector or new to their post or as a refresher/update.

    Suitable for involved residents and board members as well as staff.

    Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management and operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 27 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices' Associate.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Get £50 off this training date when you enter the code #JUNE50 when booking. This is in addition to your membership discount if you are part of one of our networks.

    This course will also be running on 2 August 2022.

    find out more

    Meet At

    Further information

    Fees
    Price per delegate

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information. 

                                        

    Key to who should attend:

    Basic/refresher
    Refresher/Basic

    Intermediate
    Intermediate

    Advanced
    Advanced

    All
    Suitable for staff of all levels

                                        

    This course will be particularly relevant to members of all networks.

                                        

    Cancellations
    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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