1 day


Live virtual



Suitable for:       All What does this mean?

There has been an increase in residents failing to provide access for crucial services. Residents failing to allow access for necessary compliance safety checks, repairs and or improvements is unfortunately a common scenario for social housing landlords. It is vital the correct process is followed.

Delegates will work on real life case studies to provide a more engaging and effective learning experience and will leave feeling more empowered and confident in their knowledge of how to deal with a no access case.

  • Read more

    This session will cover:

    • Gas service failed access: Injunctions how to apply
    • How to draft the application and witness statement for court
    • Fire and electrical safety, no access
    • Can forced access ever be used?
    • Common scenarios including urgent repairs/leaks and no access
    • What to do when a leaseholder fails to provide access
    • Top tips for good practice
    • Access and vulnerability/mental health.

    What will delegates learn?

    • Understand what a landlord and tenants obligations are for access to a property
    • Be able to identify reasons why access may not be provided
    • How to deal with a case where there are mental health and vulnerability issues present
    • Understand how to support a resident in providing access.

    Who should attend?

    This is essential for everyone involved in dealing with access. This includes housing officers, managers, compliance officers, repairs team and contractors. Also ideal for those who wish to expand their knowledge.

  • Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters.

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £275.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


18 November 2024
10:00am - 4:00pm
Book now

16 July 2024
10:00am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.