duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

Whatever your role in the workplace, being heard, being noticed for the right reasons and being able to get your point across successfully are key skills for everyone to have.

Being assertive is a skill that can be learned. Developing assertiveness starts with an understanding of who you are, and the reasons you react the way you do. When you have skills and confidence, you become more comfortable having discussions, challenging decisions and standing up for yourself.

This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way. By improving your communication skills you will increase your confidence and learn how and why being assertive is an asset.

  • Read more

    By attending this course, you will learn how to:

    • Boost your self confidence
    • Make a positive impact in conversations
    • Understand the power of words, and how to use them
    • Be able to choose how you respond
    • Choose the right ‘non- verbal’ approaches and responses
    • Have more powerful and positive relationships and conversations at work.

    Course outline

    • Assertive behaviour and communication skills
    • Exploring what assertiveness really is
    • Understanding how and why you respond
    • Learning what works for you
    • Unpacking confidence – what you need to know.

    Who should attend?

    Everyone who would like to project a more confident, controlled and professional image in one-to-one or group situations.

  • Our trainer

    Jo Carr has been part of the HQN associate trainer team since 2013, when she moved from senior leadership in social housing to becoming a freelance

    • A Quality Improvement Specialist
    • An ILM Management Coach and Mentor and
    • Trainer and Facilitator

    Jo has a varied portfolio of clients across social housing, and into NHS Primary Care and in the VSCE.   With over 20 years in management roles in the VSCE and Social Housing and (since 2013)  NHS primary care and transformation projects – she is adaptable, innovative and solution focused, and as a variety of skills and resources to draw on to support the needs of the each of the organisations she works with. Jo is part of the NHS England Quality Improvement Faculty, where she received her training in quality improvement and project management in 2020 , and she has been working in a variety of housing and NHS setting to help organisations improve their performance and systems.

    Working across various sections of the UK public sector, Jo works with teams and organisations in the integration arena – and has extensive experience of set up and transformation of the ICBs in England.  This gives Jo insight, perspective, and energy to bring solutions to her clients, whether on a 1-1 coaching, training, or consultancy basis.  She is motivated by working with those who have a desire to innovate, and problem solve.   As part of her commitment to building both organisational and individual resilience, Jo is a trained as a Mental Health First Aider.

  • Testimonials

    • ”I really enjoyed the training, it did challenged me on how to apply assertiveness in the work place and most importantly in my personal lifestyle. It was a very productive training and I would recommend it”

       

      London Borough of Hounslow

    • ”The training was amazing, I have never been so engaged with a course before, 10/10”

      Central Bedfordshire Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



02 December 2026
9:00am - 1:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.