Duration
1 day
Location
Live virtual
Availability
Good
Suitable for: All What does this mean?
Residents are the life blood of your organisation. Communicating with them, involving them and listening to them is the responsibility of everyone in the organisation – even those who have little or no frontline contact with residents.
The social housing sector has a long history of engaging with its residents and as it faces more challenging times the business case for resident involvement needs to be measured and fully understood by landlords.
This is all the more vital in light of the Social Housing White Paper and Social Housing Regulation Bill.
-
Read more
So what have residents ever done for you? How do you measure the outcomes and impact of resident involvement to show just how valuable engagement is to your business?
On this course you will:
-
Identify the key terms (inputs, outputs, outcomes and impact) and their meanings
-
Explore how to show the value of resident involvement from the start by planning key outcomes
-
Review your current process for measuring the value of resident involvement
-
Identify how to measure impact
-
Consider how to feedback outcomes to staff, residents and the board
-
Reflect on your role in identifying business outcomes and impacts using resident involvement mechanisms and data.
Who should attend?
All resident involvement staff, community involvement staff, housing services, asset management, maintenance staff, and their managers.
-
-
Our trainer
Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extends across the housing sector, with specialisms in Governance and Resident Engagement. He is known for his highly professional, yet relaxed and approachable working style that lends itself in particular to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management and operational staff and with involved residents and communities.
After holding a number of senior management positions in housing, Michael has for the last 27 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.
Michael is a Chartered Housing Professional, Chartered Management Consultant and Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:
- Regular Chair of and Lead Assessor on its Direct Finals Professional Interview Panels
- Registered CIH Mentor for Senior Housing Professionals
- Member of the Housing Academy, including as a trainer and as an Housing and Property Management Apprentices’ Associate.
He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.
Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools and Company Secretary of a Leaseholders’ Company.
-
Price and booking
Do you already have an account with us? Sign InLog in if you already have an account with us.
If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.
-
Cancellations and substitutions
If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.
Dates
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
Complete the form below and we’ll be in touch.
We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.