Duration
Half-day
Location
Live virtual
Availability
Good
Suitable for: All What does this mean?
Did you know? 1 in 5 people have some degree of deafness or hearing loss. Communication needs and preferences vary from person to person.Housing providers need deaf awareness training to understand the varying needs of their D/deaf residents, including communication preferences, safety issues, access requirements, and potential barriers deaf residents may encounter in housing settings.
This session is your gateway to understanding and supporting the vibrant deaf community. Discover the power of effective communication through sign language and clear speech. Foster deeper connections with deaf colleagues and customers.
Our expert trainer will lead you on a transformative journey, opening your eyes to the unique challenges faced by the deaf community and equipping you with invaluable skills to create an accessible environment. You’ll gain the confidence to make a real difference.
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Read more
What will you learn?
- Improve skills, knowledge and confidence when communicating with 1 in 5 people in the UK who are D/deaf or have hearing loss.
- Skills & Confidence: Using clear speech
- Using fingerspelling alphabet
Knowledge:
- How to recognise deafness and hearing loss
- What different levels of deafness can ‘sound’ like
- Communication methods – different people might prefer Technical equipment used by deaf or hard of hearing people
- How to set up a good listening environment.
Bespoke ‘add on’ options include:
- British Sign Language skills
- Recruiting, managing or working with a D/deaf colleagues.
Other topics are available, let us know your training needs.
Who should attend?
- Front line Teams
- Communications Team
- People working with a colleague with deafness/hearing loss.
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Our trainer
Julie Ryder
In December 1991, I was an ACIB certified banker with nothing in the way of me and a successful career. The month is significant as it marked the start of a journey from normal hearing to profound deafness. Life would never be the same again.
The hearing aids were my first issue – ugly, uncomfortable and noticeable. Once my hearing deteriorated to a moderate loss, I began to miss out on conversation, responding incorrectly to other people and 2nd guessing what had been said. Enjoyment from music and socialising started to ebb away. Severe deafness brought a whole new set of problems, particularly at work, resulting in a significantly downgraded job role. My self confidence was dive bombing as quickly as my hearing. The final straw came once I was unable to hear even my own voice. Profound deafness had cut me off from others and I’d lost myself too.
With deafness now a permanent feature of my life, I had 2 options: give up or carry on. I started learning British Sign Language and then decided to learn to lip read too. With encouragement from Matt, my husband, I trained as a volunteer deaf awareness tutor with the UK charity ‘Hearing Concern’. This experience formed the precursor to the work we do today. The biggest breakthrough came in 2002 when I received a Cochlear Implant (CI) on my left side. For the first time in 11 years, I had stability. It was time to start living.
I felt energised and wanted to use my experiences positively. It was clear that employers and service providers needed more skills, knowledge and confidence to include deaf people (and other marginalised people too). Since 2002 I’ve been prolific in researching, developing and delivering training and whether the driver for the training is law or business, it’s important to me that people are at the heart of it.
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Price and booking
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If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.
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Cancellations and substitutions
If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.
Dates
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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.