Duration
Half-day
Location
Live virtual
Availability
Good
Suitable for: All What does this mean?
On this course, we explore what great customer service means and what gets in the way of us achieving this every day.
We discuss how the focus on customer service leads to a virtuous cycle where everyone and the organisation benefits. We then tell you techniques that mean that you can operate at your best all the time, control how the customer responds to you and therefore increase your effectiveness as a person and as an organisation.
This course is a full day course run over two half days.
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What delegates will take away:
- A deeper understanding of what great customer service means
- A deeper understanding of the psychological impact of our behaviour on our customers
- Techniques to be able to manage unhappy customers effectively
- The importance of positive language
- A greater degree of self awareness and self regulation
- That you are far more in control of your conversations and customer responses than you think you are
- The importance of resilience and the outsize effect it can have on your productivity.
Who’s it for?
Anyone who is customer facing.
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Our trainers
Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.
He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.
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Price and booking
Do you already have an account with us? Sign InLog in if you already have an account with us.
If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.
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Cancellations and substitutions
If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.
Dates
We can bring this course to you.
If you have five or more staff interested our
in-house training offers great value for money.
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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.