1 day


Live virtual



Suitable for:       All What does this mean?

This training course covers everything you need to know about the old and new statute, case law, regulator and ombudsman expectations and best practice tackling disrepair, damp and mould, gaining access and disrepair claims.

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    Course content

    This course will cover:

    • Damp, mould and condensation –Awaab’s law
    • Social Housing (Regulation) Act 2023 and new regulator standards
    • Ombudsman themes and complaint handling
    • Decent Homes Standard and Housing Health and Safety Rating System reviews
    • Homes (Fitness for Human Habitation) Act 2018
    • How to deal with problematic issues ie, access, retrofitting, no-win no-fee claims management companies, damages and costs
    • Tenants’ obligations “using the property in a tenant-like manner”
    • s.11 Landlord and Tenant Act 1985
    • Defective Premises Act 1972
    • Environmental Protection Act 1990 and statutory nuisance
    • Defects in common parts and the duty of care
    • The disrepair ‘protocol’.

    Who should attend?

    All staff, including repair takers/administrative support staff, who need to understand the law as it relates to fitness for human habitation and repairing obligations generally.


  • Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.


  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £275.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


26 September 2024
10:00am - 4:00pm
Book now

02 July 2024
10:00am - 4:00pm
Book now
05 December 2024
10:00am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.