1 day


Live virtual



Suitable for:       RI What does this mean?

This highly interactive one-day course is designed for staff to further develop their skills and improve their knowledge to be able to identify, explain and provide solutions when dealing with the different types of damp, condensation and black mould within properties.

If the problem is left untreated, or dealt with in the wrong way, it can be very costly to put right, and further escalation is likely to occur for the household in the form of rot and infestation.

Spotting the signs early and dealing with them effectively is vital to combatting the problem successfully and avoiding litigation. Let’s deal with it in the right way, first time.

  • Read more

    What participants will learn:

    • The reasons why a property can become damp
    • How penetrating damp occurs and what to do to put it right
    • The symptoms and causes of rising damp
    • The likely causes of condensation, its symptoms, and remedies
    • How to talk confidently to residents about effective steps to reduce and avoid condensation
    • What is meant by interstitial condensation
    • Gain an understanding of the term ‘cold bridging’
    • What the landlords obligations are and the consequences that can occur
    • Damp, humidity and cold surfaces detection devices
    • The different types of rot and infestations that can be caused by damp in the home
    • Practical steps the landlord can take to avoid litigation.

    What the course will cover:

    • Penetrating damp
    • Rising damp
    • Condensation
    • Cold bridging
    • Interstitial condensation
    • Black mould
    • Rot.

    Who should attend:

    • Contact centre staff
    • Housing management staff
    • Caretakers and handymen
    • Staff who undertake estate visits
    • Supported housing staff
    • Surveyors
    • Property Services staff
    • Customer inspectors
    • Anyone who wishes to further increase their knowledge of damp, mould and condensation.


  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £275.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


19 September 2024
9:30am - 4:00pm
Book now

20 June 2024
9:30am - 4:00pm
Book now
21 November 2024
9:30am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.