1 day


Live virtual



Suitable for:       All What does this mean?

As disrepair cases continue to rise, this course will breakdown what your legal obligations are as a landlord and the wider impact to the resident plus the organisation in getting it wrong. As well as practical steps you can take to prevent disrepair to ensure the tragic case of Awaab Ishak is never repeated.

The course will provide the opportunity to develop key skills and the ability to identify and assess different courses of action for dealing with disrepair problems using real life case studies.

  • Read more

    This course will cover:

    • What is disrepair?
    • What is Awaabs law and how will it work
    • What has the sector put in place since the case came to light and the lessons learnt:
      • Overcoming language barriers
      • More education on culture in the organisation
      • More resident engagement
      • Correcting Mis-guided legal disrepair processes
      • Better record keeping with systems talking to each other
      • Better info for residents
      • Easier complaints process
    • What else can we do? eg,
      • Data analysis, hotspots, data improvement
      • More vulnerability assessments and support packages
      • More HIT squads
    • What should be done on receipt of a legal claim, pre-action protocol
    • What to do when access is an issue
    • Case studies of good practice, including better communication with health care workers
    • Impact of the social Housing regulation act
    • Ombudsman themes and good practice highlighted.

    What will delegates learn?

    • Gain an awareness of the law for repairing obligations in social housing
    • Understand the importance of Awa abs Law
    • Understand the meaning of disrepair including responsibility and impact for both landlord and tenant
    • Identify the consequences of non-compliance and potential defences to a disrepair claim
    • Top tips on what good practice looks like.

    Who should attend?

    This course is aimed at repairs, legal, asset management, housing officers, finance, surveyors and inspectors, directors and heads of services.

  • Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters.

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £275.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


09 December 2024
10:00am - 4:00pm
Book now

28 August 2024
10:00am - 4:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.